MS-102: Microsoft 365 Administrator Course Overview

To ensure a successful learning experience in the MS-102: Microsoft 365 Administrator course, students are recommended to possess the following minimum prerequisites:

• Basic understanding of computer networks and hardware, including familiarity with concepts such as IP addressing, DNS, and common networking protocols.
• Fundamental knowledge of Microsoft 365 services and features, as well as a grasp of the general principles of cloud computing.
• Experience with Windows operating systems, particularly Windows 10, as it will help in understanding client connectivity and the user experience.
• Familiarity with general IT practices, including an understanding of security concepts, user management, and administrative tasks within an IT environment.
• Prior exposure to or experience with managing user identities, including permissions, authentication, and authorization.
• Basic experience with using PowerShell and the Microsoft 365 admin center for administrative tasks.
• A willingness to learn and explore new technologies and features within the Microsoft 365 ecosystem.

Please note that these prerequisites are meant to provide students with a foundation that will help them grasp the course content more effectively. They are not mandatory, but they are highly recommended to maximize the benefit of the course.

Target Audience for MS-102: Microsoft 365 Administrator

The MS-102: Microsoft 365 Administrator course equips IT professionals with essential skills for managing Microsoft 365 services and security.

• IT Administrators and System Administrators
• Microsoft 365 Certified: Enterprise Administrators
• Network Administrators and Security Analysts
• Compliance Officers and Information Security Managers
• Cloud Solutions Architects
• IT Support Specialists and Helpdesk Technicians
• Professionals aiming to gain expertise in Microsoft 365 deployments
• IT Professionals seeking to understand Microsoft 365 security and compliance capabilities
• Technical Decision Makers considering Microsoft 365 solutions for their organization

Learning Objectives - What you will Learn in this MS-102: Microsoft 365 Administrator?

Introduction to Course Learning Outcomes

The MS-102: Microsoft 365 Administrator course equips learners with comprehensive skills to configure, manage, and secure a Microsoft 365 environment, ensuring efficient and safe operations.

Learning Objectives and Outcomes

• Configure user experiences and manage licenses, user accounts, and mail contacts in Microsoft 365.
• Implement and manage groups, add custom domains, and set up client connectivity within Microsoft 365.
• Assign and manage administrative roles, monitor tenant health, and deploy Microsoft 365 Apps for enterprise.
• Analyze workplace data with Microsoft Viva Insights to optimize productivity and collaboration.
• Understand and prepare for identity synchronization, and manage directory synchronization tools and synchronized identities.
• Implement secure user access and explore Zero Trust security principles, Microsoft 365 Defender, and Secure Score metrics.
• Manage security services, including Exchange Online Protection and Microsoft Defender for Office 365, and configure Safe Attachments and Safe Links.
• Utilize Microsoft 365 Defender for threat protection across apps, endpoints, and email.
• Understand data governance in Microsoft 365, including archiving, retention policies, and message encryption with Microsoft Purview.
• Implement and manage compliance features such as insider risk management, information barriers, data loss prevention, and sensitivity labels in Microsoft 365.