MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Course Overview

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Course Overview

The MB-280T03: Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights course equips learners with the skills to leverage customer data for meaningful interactions. Participants will discover how to analyze customer behavior, segment audiences, and create personalized marketing strategies.

Key learning objectives include mastering data integration techniques and understanding how to utilize analytics tools to enhance customer engagement. This course emphasizes practical applications, enabling you to apply insights gained to real-world scenarios, thereby improving customer satisfaction and driving business growth. By the end, you'll be able to design dynamic experiences that resonate with customers and foster loyalty in an ever-evolving marketplace.

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575 (USD)
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Course Prerequisites

Prerequisites for MB-280T03: Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights


To ensure a successful learning experience in the MB-280T03 course, students are encouraged to have the following minimum knowledge and skills:


  • Fundamental understanding of customer relationship management (CRM) concepts.
  • Basic familiarity with Microsoft Dynamics 365 applications and their functionalities.
  • Awareness of data management practices, including data sources and data modeling concepts.
  • Introductory knowledge of analytics and reporting tools.

These prerequisites are designed to help you engage fully with the course material and maximize your learning outcomes. We look forward to supporting you on your journey with Dynamics 365 Customer Insights!


Exam-Format Table
Exam ComponentDetails
Exam NameMB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
Exam TypeMultiple Choice Questions (MCQs)
Total Questions40-60
Passing Score700 (out of 1000)
Exam Duration120 minutes
LanguageEnglish
Exam ProviderMicrosoft
Exam RegistrationThrough Microsoft's official certification website or authorized testing centers
Certification Validity1 year (can be renewed)
Recommended TrainingDynamics 365 Customer Insights Training Course

Target Audience for MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights equips professionals with skills to enhance customer engagement through data-driven insights and personalized experiences.


  • Marketing Managers
  • Customer Experience Specialists
  • Business Analysts
  • Sales Professionals
  • IT Professionals
  • Data Analysts
  • CRM Administrators
  • Digital Transformation Leaders
  • E-commerce Strategists
  • Product Managers
  • Engagement Managers
  • Business Development Executives
  • Customer Service Representatives
  • Project Managers
  • Entrepreneurs focusing on customer relations
  • Management Consultants
  • Technical Support Specialists


Learning Objectives - What you will Learn in this MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

Course Introduction

The MB-280T03 course focuses on leveraging Dynamics 365 Customer Insights to enhance customer experiences by integrating data and insights effectively. Students will learn to design strategies that drive customer engagement and satisfaction.

Learning Objectives and Outcomes

  • Understand the fundamentals of Dynamics 365 Customer Insights and its role in customer experience management.
  • Explore how to create and manage unified customer profiles from disparate data sources.
  • Learn to analyze customer data to uncover actionable insights and trends.
  • Design effective customer engagement strategies based on insights derived from data analysis.
  • Implement personalized marketing campaigns using customer insights.
  • Utilize the platform’s features to monitor and evaluate customer experience initiatives.
  • Understand the integration of Dynamics 365 Customer Insights with other Microsoft applications.
  • Develop skills in measuring customer satisfaction and feedback effectively.
  • Gain insights into best practices for data governance and security in customer data management.
  • Learn to present findings and insights to stakeholders effectively for informed decision-making.

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