MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales Intermediate
MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales equips business analysts and functional consultants with skills to configure Dynamics 365 Sales and Copilot to solve seller productivity challenges. With 74.5% of organizations using CRM, professionals who can streamline lead management, opportunity tracking, and AI-driven insights are in high demand. This course enables learners to eliminate sales process silos and boost team efficiency.
This course prepares for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification. Koenig Solutions delivers official vendor-authorized courseware, ensuring alignment with exam objectives. Learners gain hands-on experience configuring Copilot, Teams integration, and sales automation, positioning them to drive digital transformation in growing CRM environments.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft course MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales is designed to prepare professionals for the MB-280 certification exam, leading to the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential. This intermediate-level training targets functional consultants, business analysts, and IT professionals responsible for configuring Dynamics 365 Sales environments. These roles are in high demand, as over 70% of Fortune 500 companies now use Dynamics 365 Sales to streamline customer engagement and leverage AI-driven insights. The course equips learners with essential skills to implement lead and opportunity management, configure product catalogs, process sales orders, and deploy Microsoft Copilot for Sales to enhance seller productivity.
Students engage with core Microsoft technologies including Dynamics 365 Sales, Microsoft Copilot for Sales, Sales Insights, Microsoft Dataverse, Microsoft Teams, and SharePoint Online. Hands-on labs are conducted within a dedicated Dynamics 365 trial environment accessed via the Power Platform admin center, where students configure real-world integrations and automation. A key lab scenario involves setting up a complete sales ecosystem for Contoso Coffee, where learners enable server-side synchronization for email, configure document management with OneDrive and SharePoint, activate Copilot features, and build automated sales sequences using the Sales accelerator. These exercises ensure participants gain practical experience aligning with actual deployment requirements in enterprise settings.
This course directly supports career advancement by preparing learners for the widely recognized Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification, which validates expertise in modern sales automation and AI integration. Professionals with these skills command competitive salaries, with Dynamics 365 Functional Consultants earning between $85,000 and $115,000 annually in the U.S., and specialists in AI-enhanced sales configurations reaching up to $135,000. Koenig Solutions enhances this path with Guaranteed-to-Run batches, official Microsoft courseware, and flexible 1-on-1 training options, ensuring learners master critical competencies. Completing MB-280T02 positions individuals to lead digital transformation in sales organizations, driving efficiency through intelligent automation and data-driven decision-making.
What You'll Learn
Prerequisites
- Familiarity with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights, is recommended for learners preparing for MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales by Microsoft.
- Basic experience in configuring model-driven applications enhances understanding of the course content.
- A solid grasp of Dataverse and Power Apps fundamentals is essential for mastering the skills taught in this Microsoft-certified training.
- Knowledge of fundamental sales principles and lead management processes helps learners apply new techniques effectively.
- Experience in configuring business process flows within a model-driven app supports smoother learning of sales automation features.
- Proficiency in navigating and using Microsoft 365 productivity tools like Outlook and Teams is beneficial for maximizing the course benefits.
Certification Exam
Everything you need to know about the MB-280T02 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of MB-280T02 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MB-280T02 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Sales Consultant
- Sales Enablement Specialist
- Dynamics 365 Sales Functional Consultant
- Sales Operations Analyst
- Microsoft Dynamics CRM Sales Manager
- Copilot for Sales Specialist
Companies Hiring
and 5,000+ organizations worldwide seeking MB-280T02 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the MB-280T02 training course
Is the MB-280 certification exam included in the MB-280T02 course, and what is the exam cost?
What training formats are available for MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales?
How long is lab access provided for MB-280T02, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for MB-280T02 training?
What is the format, number of questions, passing score, and time limit for the MB-280 exam?
How long is the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification valid, and how do I renew it?
Does Koenig provide post-training support after completing MB-280T02?
What prerequisites or prior experience are recommended for MB-280T02 training?
What career benefits and salary impact can I expect after completing MB-280T02 and earning the certification?
How does instructor-led MB-280T02 training compare to self-study for exam preparation?
Still have questions?
Chat with a Training Advisor →Happiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.