MB-280T04: Configure a Dynamics 365 Customer Experience Solution Course Overview

MB-280T04: Configure a Dynamics 365 Customer Experience Solution Course Overview

Are you looking to enhance your skills in Dynamics 365 Customer Experience? The MB-280T04: Configure a Dynamics 365 Customer Experience Solution course is designed for professionals seeking a comprehensive understanding of configuring customer engagement solutions. In this course, you will explore key learning objectives such as setting up customer service features, managing customer data, and streamlining processes for improved user experience. Through practical applications, you'll gain hands-on experience in creating tailored solutions that meet business needs. By the end of the course, you’ll be equipped with the knowledge to effectively leverage Dynamics 365, enhancing both your career prospects and organizational outcomes. Join us to unlock your potential!

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Course Prerequisites

Prerequisites for MB-280T04: Configure a Dynamics 365 Customer Experience Solution

To successfully undertake the MB-280T04 course, we recommend that learners have the following minimum prerequisites:


  • Basic understanding of Microsoft Dynamics 365 applications and their functionalities.
  • Familiarity with the concepts of customer relationship management (CRM) and customer experience management.
  • Knowledge of basic data management principles and tools.
  • Experience with Microsoft Excel and general proficiency in using Microsoft Office applications.
  • A willingness to learn and engage with new technologies and solutions.

These prerequisites will help ensure that you are well-prepared to tackle the course material and make the most of your learning experience.


Exam-Format Table
Exam ComponentDetails
Exam Name[Hypothetical Exam Name, e.g., MB-280T04: Configure a Dynamics 365 Customer Experience Solution]
Exam TypeMultiple Choice Questions (MCQs), Case Studies, Drag-and-Drop Activities
Total Questions40-60
Passing Score700 (out of 1000)
Exam Duration150-180 minutes
LanguageEnglish (additional languages might be available)
Exam ProviderMicrosoft
Exam RegistrationThrough Microsoft's official certification website or authorized testing centers
Certification ValidityTypically 1-2 years (subject to update policies)
Recommended TrainingOfficial Microsoft training course, e.g., Configure Dynamics 365 solutions course
MB-280T04: Configure a Dynamics 365 Customer Experience Solution

Target Audience for MB-280T04: Configure a Dynamics 365 Customer Experience Solution

MB-280T04 is a course designed to enhance skills in configuring Dynamics 365 for Customer Experience, aimed at professionals looking to improve their customer engagement and experience management capabilities.


  • Customer Experience Specialists
  • Sales and Marketing Professionals
  • IT Professionals and System Administrators
  • Dynamics 365 Consultants
  • Business Analysts
  • Customer Relationship Managers
  • CRM Solution Architects
  • Project Managers overseeing CRM initiatives
  • Digital Transformation Leaders
  • Technical Support Specialists
  • Enterprise Application Managers
  • Aspiring Dynamics 365 Developers
  • Professionals in Customer Service roles


Learning Objectives - What you will Learn in this MB-280T04: Configure a Dynamics 365 Customer Experience Solution?

Introduction:
The MB-280T04: Configure a Dynamics 365 Customer Experience Solution course equips learners with essential skills to configure and implement customer experience solutions using Microsoft Dynamics 365, empowering organizations to enhance customer engagement and service.

Learning Objectives and Outcomes:

  • Understand the components and capabilities of Dynamics 365 Customer Experience Solutions.
  • Configure customer engagement features to meet business requirements.
  • Manage and customize the sales process within Dynamics 365.
  • Implement service management tools to streamline support processes.
  • Utilize marketing automation features for customer outreach and engagement.
  • Configure user roles, security settings, and permissions.
  • Integrate Dynamics 365 with other systems and applications.
  • Analyze customer data and insights to drive business decisions.
  • Develop effective strategies for user adoption and change management.
  • Troubleshoot and maintain the customer experience solution effectively.

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