AI Driven ITSM - Beyond Traditional Service Desks

22 Jun 2026 09:30 AM CST

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Webinar Overview

As organizations accelerate digital transformation, traditional IT service desks are evolving into intelligent, proactive service management platforms. Artificial Intelligence (AI) is reshaping IT Service Management (ITSM) by automating routine tasks, predicting incidents before they occur, improving user experiences, and enabling faster, data-driven decision-making. This webinar explores how AI-powered ITSM moves beyond the conventional ticketing model to deliver predictive, autonomous, and business-aligned IT services. Attendees will learn how AI technologies—including machine learning, natural language processing (NLP), generative AI, and intelligent automation—are transforming service desk operations and overall IT service delivery.

Key Points

Evolution of ITSM from reactive support to proactive service management
AI-powered virtual agents and intelligent self-service portals
Automated ticket classification, prioritization, and routing
Predictive analytics for incident prevention and problem management
Generative AI for knowledge management and faster issue resolution

Meet The Trainer

Kanagavalli Joseph Manns

Certified Security Trainer with over 18 years in professional and technological training, specializing in IT governance, risk, information security, and ISO standards, while also providing globally recognized certifications.

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AI Driven ITSM - Beyond Traditional Service Desks