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AI Driven ITSM - Beyond Traditional Service Desks

22 Jun 2026   09:30 AM CST

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  • Live Q&A
  • Free Participation Certificate
  • Learn from Industry Experts

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Webinar Overview
As organizations accelerate digital transformation, traditional IT service desks are evolving into intelligent, proactive service management platforms. Artificial Intelligence (AI) is reshaping IT Service Management (ITSM) by automating routine tasks, predicting incidents before they occur, improving user experiences, and enabling faster, data-driven decision-making. This webinar explores how AI-powered ITSM moves beyond the conventional ticketing model to deliver predictive, autonomous, and business-aligned IT services. Attendees will learn how AI technologies—including machine learning, natural language processing (NLP), generative AI, and intelligent automation—are transforming service desk operations and overall IT service delivery.
Key Points

  • Evolution of ITSM from reactive support to proactive service management
  • AI-powered virtual agents and intelligent self-service portals
  • Automated ticket classification, prioritization, and routing
  • Predictive analytics for incident prevention and problem management
  • Generative AI for knowledge management and faster issue resolution
Meet The Trainer
Kanagavalli   Joseph Manns
Kanagavalli Joseph Manns

Certified Security Trainer with over 18 years in professional and technological training, specializing in IT governance, risk, information security, and ISO standards, while also providing globally recognized certifications.

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