Webinar: The Future Of Customer Service - AI Agents, Copilot Studio, And Microsoft Dynamics 365

29 Jun 2026 09:30 AM CST

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Webinar Overview

Explore how AI-powered customer service is reshaping customer engagement. This webinar showcases practical use cases where Microsoft Copilot Studio and Dynamics 365 Customer Service work together to deliver intelligent, proactive, and personalized support experiences.

Key Points

Key Points

Current customer service challenges
Evolution from chatbots to AI agents
Dynamics 365 Customer Service AI capabilities
Creating conversational experiences with Copilot Studio

Meet The Trainer

Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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Webinar: The Future Of Customer Service - AI Agents, Copilot Studio, And Microsoft Dynamics 365