Master Customer Relationship Management (CRM) with Our Comprehensive Course

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Using Customer Relationship Management (CRM) Course Overview

Customer Relationship Management (CRM) certification is a professional qualification that showcases proficiency in managing and analyzing customer interactions and data throughout the customer lifecycle. It is about improving business relationships, customer retention, and driving sales growth. Industries use CRM certification to ensure their staff has adequate knowledge and skills to use CRM tools effectively. It is used to streamline processes, improve customer service, develop customer insights, and increase profitability. CRM certification demonstrates expertise in using CRM software, understanding customer behavior, customer segmentation, personalizing customer experience, and managing customer data. These proficiencies contribute to building and maintaining successful business-customer relationships.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 8 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites
• Basic understanding of business processes
• Knowledge of customer service principles
• Familiarity with CRM software
• Proficiency in Microsoft Office
• Good analytical and problem-solving skills
• Ability to work as part of a team
• Availability to undergo training sessions.

Using Customer Relationship Management (CRM) Certification Training Overview

Customer Relationship Management (CRM) certification training equips individuals with skills to manage and analyze customer interactions and data throughout the customer lifecycle. The course generally covers topics like basics of CRM, implementing and managing CRM tools, customer retention strategies, data management, and sales force automation. It also covers customer experience management, CRM analytics, and personalized customer communication. This training enhances skills for improving business relationships with customers, assisting in customer retention, and driving sales growth.

Why Should You Learn Using Customer Relationship Management (CRM)?

Learning a CRM course in stats can enhance data analysis skills, understanding customer behavior, and predicting future trends. It improves marketing strategies, sales forecasting, and customer service. Additionally, it provides knowledge on how to manage and maintain positive customer relationships, essential for business growth and profitability.

Target Audience for Using Customer Relationship Management (CRM) Certification Training

• Marketing professionals seeking to enhance customer relations
• Sales executives aiming to manage customer data efficiently
• Business owners wanting to improve customer service
• Startup entrepreneurs who need to track customer interactions
• Customer service managers looking for solutions to optimize processes.
• IT professionals implementing CRM systems.

Why Choose Koenig for Using Customer Relationship Management (CRM) Certification Training?

- Comprehensive exposure to CRM training with certified instructors ensuring quality learning.
- Boost your career potential through a valuable certification recognized industry-wide.
- Customized training programs tailored to fit individual learning needs and schedules.
- Destination Training featuring a combination of online and on-site learning experiences.
- Affordable pricing options making professional development financially accessible.
- Trustworthy training from a top training institute with a proven track record.
- Flexible dates for courses allowing you to plan your training around your lifestyle.
- Instructor-led online training facilitates interactive learning with direct expert guidance.
- Wide range of courses allowing an opportunity for holistic professional skill enhancement.
- Accredited training assures that the programs meet professional teaching and learning standards.

Using Customer Relationship Management (CRM) Skills Measured

After completing a Customer Relationship Management (CRM) certification training, an individual can earn skills in managing and analyzing customer interactions, navigating and customizing CRM platforms, implementing CRM strategies to improve customer service, forecasting sales, and managing customer data. They would also gain proficiency in using CRM tools for marketing and sales automation. Their interpersonal skills, problem-solving abilities, and decision-making skills are also enhanced through handling real-time situations in training.

Top Companies Hiring Using Customer Relationship Management (CRM) Certified Professionals

Top companies like Microsoft, Salesforce, Oracle, SAP, Adobe, and HubSpot are regularly hunting for CRM certified professionals. These companies develop their own CRM systems and require skilled professionals for various roles such as administrators, developers, business analysts, and consultants. Bank of America, Ernst & Young, and PwC are also hiring to manage their extensive customer base.

Learning Objectives - What you will Learn in this Using Customer Relationship Management (CRM) Course?

The learning objectives for a course on using Customer Relationship Management (CRM) would be to understand the role and importance of CRM in driving business success. Participants would learn how to effectively implement and navigate CRM systems to collect, analyze, and use customer data to nurture relationships and optimize sales. They would gain insight into segmentation strategies for personalized customer engagement, and how to leverage various CRM tools for customer retention and satisfaction. Additionally, the course would aim to develop skills in understanding customer trends and behavior, managing customer information securely, and utilizing analytics for strategic decision-making.


You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, course requiring practical include hands-on labs.
Yes, we do.
Yes, we also offer weekend classes.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
Yes, we do offer corporate training More details
You can request a refund if you do not wish to enroll in the course.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, you can pay from the course page and flexi page.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, fee excludes local taxes.
Yes, we do.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.