Service Portal Fundamentals Course Overview

The ServiceNow Service Portal Fundamentals certification is aimed at validating a professional's skills in designing, configuring, and Managing Service Portal applications within the ServiceNow platform. The certification demonstrates proficiency in delivering portal interfaces that streamline the user experience, facilitate Service automation, and enable Self-service capabilities. Industries use the Service Portal to create a more efficient and user-friendly interface for their employees and customers, allowing for easier access to services, information, and assistance. This leads to enhanced productivity, satisfaction, and operational efficiency by minimizing the complexity and time spent on fulfilling service requests and Managing workflows.