Unable to find what you're searching for?
We're here to help you find itServiceNow Field Service Management (FSM) Fundamentals certification is a professional accreditation that showcases knowledge in ServiceNow's FSM technologies. It involves understanding the core functionalities, configurations, and best practices for implementing, managing, and maintaining ServiceNow's FSM solutions. The FSM tool facilitates the management of remote and on-site services, seamlessly integrating customer service with field operations. It's utilized across industries like IT, Telecommunications, Healthcare and more for efficient dispatch, tracking resources, automating work tasks, and managing SLAs. With its ability to streamline field service operations and enhance customer satisfaction, this certification has become highly desirable for professionals in Service Management roles.
Purchase This Course
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
1-on-1 Training
Schedule personalized sessions based upon your availability.
Customized Training
Tailor your learning experience. Dive deeper in topics of greater interest to you.
4-Hour Sessions
Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.
Free Demo Class
Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.
• Understanding of service management processes
• Basic knowledge of ServiceNow functionalities
• Familiarity with field service operations
• Experience with ServiceNow platform usage
• Prior Hands-on experience with ServiceNow Field Service Management application is recommended
• Completion of ServiceNow Fundamentals training.
The ServiceNow: Field Service Management (FSM) Fundamentals certification training focuses on equipping attendees with knowledge and skills to manage and optimize field services. Topics in the course include basics of field service management, service level agreements, dispatch rules, preventive maintenance, work order management, location and routing, inventory management, customer communication, and real-time analytics. It enables participants to efficiently meet customer needs, improve operational efficiency, lower costs, and improve resource utilization.
Learning ServiceNow's Field Service Management (FSM) Fundamentals course equips individuals with skills to automate, optimize, and manage field service operations. It leads to increased productivity and smoother service delivery. Additionally, it enhances career prospects as more organizations are adopting ServiceNow for efficient business management.
• Professionals dealing with field service operations
• IT service management team members
• Logistics managers and coordinators
• ServiceNow administrators and developers
• Business analysts responsible for field service processes
• Service delivery managers
• Decision-makers in service industries
- Learning from Certified Instructors with industry experience
- Boosting career growth with recognized certification
- Tailored training programs to meet individual learning needs
- Option for Destination Training for global exposure
- Competitive and Affordable Pricing structure
- Considered among Top Training Institutes globally
- Flexible Dates that suit customers' schedules
- Instructor-Led Online Training for interactive learning experience
- Wide Range of Courses across various domains
- Accredited Training assuring quality and standard compliance
After completing the ServiceNow: Field Service Management (FSM) Fundamentals certification training, an individual can gain skills such as understanding of the ServiceNow FSM platform, ability to configure and implement the FSM application, management and assignment of tasks, tracking and managing parts, scheduling and dispatching work, creating workflows, and monitoring performance analytics. They also learn to use the system to enhance operational efficiency, eliminate service silos and reduce costs.
Top companies hiring ServiceNow: Field Service Management (FSM) Fundamentals certified professionals include IT giants like IBM, Deloitte, Accenture, and DXC Technology. These organizations value trained professionals who can effectively manage their IT services and improve their overall operations.
The primary learning objectives of the ServiceNow: Field Service Management (FSM) Fundamentals course are to equip learners with essential knowledge and skills to implement, use and maintain ServiceNow FSM applications. It aims to teach learners how to manage and track service resources, schedule work and communicate with customers. Participants will also learn to configure the dispatch map, work order tasks, and design workflows. The course also intends to provide an understanding of the concepts, execution processes, and related capabilities of FSM. Eventually, the objective is to enable learners to improve service delivery and increase customer satisfaction using ServiceNow FSM in their organizations.
