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ServiceNow Field Service Management (FSM) Fundamentals certification is a professional accreditation that showcases knowledge in ServiceNow's FSM technologies. It involves understanding the Core functionalities, Configurations, and best practices for implementing, managing, and maintaining ServiceNow's FSM solutions. The FSM tool facilitates the management of remote and on-site services, seamlessly integrating customer service with field operations. It's utilized across industries like IT, Telecommunications, Healthcare and more for Efficient dispatch, Tracking resources, Automating work tasks, and Managing SLAs. With its ability to streamline field service operations and enhance customer satisfaction, this certification has become highly desirable for professionals in Service Management roles.
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Free Pre-requisite TrainingJoin a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Assessments (Qubits)Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Post Training ReportsReceive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Class RecordingsGet access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Free Lab ExtensionsExtend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Free Revision Classes Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
• Understanding of service management processes
• Basic knowledge of ServiceNow functionalities
• Familiarity with field service operations
• Experience with ServiceNow platform usage
• Prior Hands-on experience with ServiceNow Field Service Management application is recommended
• Completion of ServiceNow Fundamentals training.
• Professionals dealing with field service operations
• IT service management team members
• Logistics managers and coordinators
• ServiceNow administrators and developers
• Business analysts responsible for field service processes
• Service delivery managers
• Decision-makers in service industries
- Learning from Certified Instructors with industry experience
- Boosting career growth with recognized certification
- Tailored training programs to meet individual learning needs
- Option for Destination Training for global exposure
- Competitive and Affordable Pricing structure
- Considered among Top Training Institutes globally
- Flexible Dates that suit customers' schedules
- Instructor-Led Online Training for interactive learning experience
- Wide Range of Courses across various domains
- Accredited Training assuring quality and standard compliance
After completing the ServiceNow: Field Service Management (FSM) Fundamentals certification training, an individual can gain skills such as understanding of the ServiceNow FSM platform, ability to configure and implement the FSM application, management and assignment of tasks, tracking and managing parts, scheduling and dispatching work, creating workflows, and monitoring performance analytics. They also learn to use the system to enhance operational efficiency, eliminate service silos and reduce costs.
Top companies hiring ServiceNow: Field Service Management (FSM) Fundamentals certified professionals include IT giants like IBM, Deloitte, Accenture, and DXC Technology. These organizations value trained professionals who can effectively manage their IT services and improve their overall operations.
The primary learning objectives of the ServiceNow: Field Service Management (FSM) Fundamentals course are to equip learners with essential knowledge and skills to implement, use and maintain ServiceNow FSM applications. It aims to teach learners how to manage and track service resources, schedule work and communicate with customers. Participants will also learn to configure the dispatch map, work order tasks, and design workflows. The course also intends to provide an understanding of the concepts, execution processes, and related capabilities of FSM. Eventually, the objective is to enable learners to improve service delivery and increase customer satisfaction using ServiceNow FSM in their organizations.
