ServiceNow Administration Advanced Course Overview

ServiceNow Administration Advanced Course Overview

Course Overview: ServiceNow Administration Advanced

Elevate your ServiceNow skills with our ServiceNow Administration Advanced course. Designed for experienced ServiceNow System Administrators, this 16-hour course dives deep into advanced platform administration through a blend of lessons and hands-on labs. You will advance your knowledge in data management, application components, reporting, integrations, access and security, and platform optimization. By the end of the course, you'll confidently identify ServiceNow applications, debug scenarios, recognize data paths, and understand key performance factors. Whether managing configurations, creating reports or establishing secure instances, this course ensures practical, actionable expertise. Perfectly paced for on-demand learning, achieve unparalleled mastery at your own speed.

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Course Prerequisites

Minimum Required Prerequisites for ServiceNow Administration Advanced Course

To ensure you gain the most from our ServiceNow Administration Advanced course, participants should ideally have the following knowledge and experience:

  • Completion of "Welcome to ServiceNow" course
  • Completion of "ServiceNow Administration Fundamentals" course
  • Understanding of core administration concepts within ServiceNow
  • Familiarity with:
    • Application Navigator
    • Form and list configurations
    • System settings
    • Update sets
  • 2-3 months of hands-on experience in ServiceNow administration
  • Basic experience with JavaScript

 

These prerequisites will help you fully grasp the advanced concepts and hands-on labs that are integral to the course. If you meet these requirements, you're well-positioned to elevate your ServiceNow administration skills to the next level.

RoadMaps

ServiceNow Administration Advanced

 

Target Audience for ServiceNow Administration Advanced

Introduction:
The ServiceNow Administration Advanced course is designed for experienced ServiceNow System Administrators aiming to enhance their expertise in advanced platform administration.

Job Roles and Audience:
• ServiceNow System Administrators
• IT Service Desk Managers
• IT Operations Managers
• IT Project Managers
• ServiceNow Developers
• IT Process Managers
• System Engineers
• Network Administrators
• IT Infrastructure Managers
• ServiceNow Consultants
• Technical Support Engineers
• IT Analysts

Learning Objectives - What you will Learn in this ServiceNow Administration Advanced?

Introduction: The ServiceNow Administration Advanced course is designed to enhance the expertise of experienced ServiceNow System Administrators by providing deep insights into advanced platform administration through a mix of lessons and hands-on labs.

Learning Objectives and Outcomes:

  • Identify ServiceNow applications and their components.
  • Explain the difference between application configurations and customizations.
  • Describe best practices for reporting efficiencies within the ServiceNow platform.
  • Debug and troubleshoot various instance scenarios.
  • Identify factors affecting performance.
  • Recognize different data paths into the ServiceNow platform.
  • Demonstrate advanced data management techniques including configuration and update sets.
  • Develop, test, and debug scripts using advanced coding practices.
  • Implement secure and efficient integration solutions.
  • Optimize and maintain platform performance and security.

Target Audience for ServiceNow Administration Advanced

Introduction:
The ServiceNow Administration Advanced course is designed for experienced ServiceNow System Administrators aiming to enhance their expertise in advanced platform administration.

Job Roles and Audience:
• ServiceNow System Administrators
• IT Service Desk Managers
• IT Operations Managers
• IT Project Managers
• ServiceNow Developers
• IT Process Managers
• System Engineers
• Network Administrators
• IT Infrastructure Managers
• ServiceNow Consultants
• Technical Support Engineers
• IT Analysts

Learning Objectives - What you will Learn in this ServiceNow Administration Advanced?

Introduction: The ServiceNow Administration Advanced course is designed to enhance the expertise of experienced ServiceNow System Administrators by providing deep insights into advanced platform administration through a mix of lessons and hands-on labs.

Learning Objectives and Outcomes:

  • Identify ServiceNow applications and their components.
  • Explain the difference between application configurations and customizations.
  • Describe best practices for reporting efficiencies within the ServiceNow platform.
  • Debug and troubleshoot various instance scenarios.
  • Identify factors affecting performance.
  • Recognize different data paths into the ServiceNow platform.
  • Demonstrate advanced data management techniques including configuration and update sets.
  • Develop, test, and debug scripts using advanced coding practices.
  • Implement secure and efficient integration solutions.
  • Optimize and maintain platform performance and security.