C4H410 SAP Sales Cloud Course Overview

C4H410 SAP Sales Cloud Course Overview

The C4H410 SAP Sales Cloud course is designed to provide learners with an in-depth understanding of the SAP Sales Cloud solution. This comprehensive course covers the core functionalities of SAP Sales Cloud, equipping participants with the knowledge needed to effectively use the software to enhance sales processes within their organizations. With a focus on practical applications, the course is structured into modules that cover key aspects such as lead and opportunity management, quotation and sales contracts, order management, activity management, visit planning, sales planning and forecasting, and pricing. Each module consists of lessons that outline the capabilities of the respective functionality within SAP Sales Cloud.

By completing the SAP Sales Cloud training, participants will be well-prepared for the SAP Sales Cloud certification, demonstrating their proficiency in utilizing the platform to optimize sales operations and strategies. The certification is a valuable credential for professionals seeking to advance their careers in the sales domain.

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♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

To ensure a successful learning experience in the C4H410 SAP Sales Cloud course, participants should meet the following minimum prerequisites:


  • Basic understanding of sales processes and terminology
  • Familiarity with customer relationship management (CRM) concepts
  • General knowledge of SAP navigation and user interface
  • Some exposure to SAP CRM solutions is beneficial but not mandatory

These prerequisites are designed to provide a foundation upon which the course materials will build. No advanced technical skills are required; however, a willingness to learn and engage with the course content is essential.


Target Audience for C4H410 SAP Sales Cloud

The C4H410 SAP Sales Cloud course is designed to enhance the skills of professionals in sales, CRM, and IT sectors.


  • Sales Managers and Executives
  • CRM (Customer Relationship Management) Consultants
  • SAP Sales Cloud Solution Architects
  • Business Process Owners / Team Leads / Power Users
  • Application Consultants
  • IT Support and Service Professionals
  • Marketing Managers who require integration with sales processes
  • Pre-sales Consultants
  • Project Managers overseeing sales or CRM implementations
  • Business Analysts and Strategists focusing on customer engagement and commerce
  • Sales Operations Analysts
  • Customer Success Managers
  • Account Executives
  • Technical Sales Professionals
  • Solution Engineers with a focus on CRM or customer engagement software


Learning Objectives - What you will Learn in this C4H410 SAP Sales Cloud?

Introduction to the Course's Learning Outcomes and Concepts:

The C4H410 SAP Sales Cloud course aims to equip participants with a thorough understanding of SAP Sales Cloud's key functionalities, enabling them to effectively manage the sales processes from lead to order, and to analyze sales performance.

Learning Objectives and Outcomes:

  • Understand the functional capabilities of SAP Sales Cloud to support sales processes and customer engagement.
  • Recognize the features and workflow of Lead Management to convert prospects into business opportunities.
  • Gain insights into Opportunity Management to track and progress sales opportunities effectively.
  • Learn the process of Quotation Management to create and manage customer quotes and convert them into sales orders.
  • Comprehend the functionalities related to Sales Contracts to manage long-term agreements with customers.
  • Explore Order Management capabilities for processing and fulfilling sales orders.
  • Acquire knowledge on Activity Management to schedule, track, and analyze sales activities and interactions.
  • Understand the process of Visit Planning and Execution to maximize the impact of customer visits.
  • Analyze the components of Sales Planning and Forecasting to anticipate sales trends and set performance goals.
  • Learn about Pricing mechanisms within SAP Sales Cloud, including discounting and promotions.
  • Get familiar with SAP Sales Cloud Add-Ons to enhance the core functionality and meet specific business needs.

Technical Topic Explanation

Pricing

Pricing in SAP Sales Cloud involves setting the financial terms for products and services managed in the system. This encompasses evaluating various factors such as cost, market demand, competition, and customer value to determine optimal prices. SAP Sales Cloud's pricing functionality enables organizations to automate and standardize pricing processes, ensuring accuracy and real-time availability of pricing data. Achieving SAP Sales Cloud certification can enhance one’s ability to efficiently handle these tasks, providing expertise in configuring and applying pricing strategies effectively within the platform.

Lead and opportunity management

Lead and opportunity management in SAP Sales Cloud involves tracking and nurturing potential sales and existing customer interactions to enhance sales outcomes. It helps businesses identify promising leads, efficiently manage them through various sales stages, and prioritize opportunities likely to close successfully. This systematic approach ensures effective resource allocation and maximizes conversion rates, critical for driving revenue growth. SAP Sales Cloud training and certification provide the necessary skills to leverage this platform effectively, optimizing sales strategies and improving customer relationships in a competitive market environment.

Quotation and sales contracts

Quotations and sales contracts are formal documents used in business transactions. A quotation outlines the price, terms, and conditions under which a seller agrees to sell goods or services to a buyer. Meanwhile, a sales contract is a legally binding agreement between buyer and seller detailing the obligations and rights of both parties, including payment terms, delivery details, and other essential clauses. These documents ensure clarity and protect the interests of both parties in business dealings.

Order management

Order management is a systematic process used by businesses to enter, track, and fulfill customer orders. It involves several steps like receiving orders through various channels, processing payment, checking inventory levels, shipping the product, and managing customer service interactions. Effective order management ensures accurate, prompt delivery, and helps in improving customer satisfaction and operational efficiency. Advanced systems like SAP Sales Cloud can optimize this process, offering tools that automate steps, integrate with other sales software, and provide analytics for better decision-making, aiding those seeking SAP Sales Cloud certification in excelling at order management.

Activity management

Activity management involves overseeing and organizing the various tasks and responsibilities within a project or organization to ensure effective execution and completion. It includes planning, scheduling, tracking, and assessing activities to improve productivity and achieve specific goals. Effective activity management helps teams prioritize work, allocate resources efficiently, and meet deadlines, ultimately contributing to the organization's success. This process is essential in various environments, including project management, corporate operations, and software tools like SAP Sales Cloud, which streamline productivity and customer engagement.

Visit planning

Visit planning in a professional setting involves strategizing and organizing visits to ensure they are efficient and aligned with business goals. It encompasses scheduling, route optimization, and resource allocation to optimize travel and meeting times. Effective visit planning boosts productivity by minimizing downtime and travel expenses. For sales professionals, using tools like SAP Sales Cloud can enhance visit planning through features designed to manage customer interactions and sales strategies efficiently, potentially contributing towards SAP Sales Cloud certification skills.

Sales planning and forecasting

Sales planning and forecasting involve the process of estimating future sales to guide business strategies, manage resources effectively, and achieve sales targets. This includes analyzing past sales data, market trends, economic conditions, and potential customer needs to predict short-term and long-term performance. Accurate sales forecasts aid in budgeting, inventory management, and strategic planning, ensuring businesses align their efforts with market demand and opportunities. Tools like SAP Sales Cloud help streamline and enhance these processes, offering tailored solutions and training for better precision in forecasting and sales planning execution.

Target Audience for C4H410 SAP Sales Cloud

The C4H410 SAP Sales Cloud course is designed to enhance the skills of professionals in sales, CRM, and IT sectors.


  • Sales Managers and Executives
  • CRM (Customer Relationship Management) Consultants
  • SAP Sales Cloud Solution Architects
  • Business Process Owners / Team Leads / Power Users
  • Application Consultants
  • IT Support and Service Professionals
  • Marketing Managers who require integration with sales processes
  • Pre-sales Consultants
  • Project Managers overseeing sales or CRM implementations
  • Business Analysts and Strategists focusing on customer engagement and commerce
  • Sales Operations Analysts
  • Customer Success Managers
  • Account Executives
  • Technical Sales Professionals
  • Solution Engineers with a focus on CRM or customer engagement software


Learning Objectives - What you will Learn in this C4H410 SAP Sales Cloud?

Introduction to the Course's Learning Outcomes and Concepts:

The C4H410 SAP Sales Cloud course aims to equip participants with a thorough understanding of SAP Sales Cloud's key functionalities, enabling them to effectively manage the sales processes from lead to order, and to analyze sales performance.

Learning Objectives and Outcomes:

  • Understand the functional capabilities of SAP Sales Cloud to support sales processes and customer engagement.
  • Recognize the features and workflow of Lead Management to convert prospects into business opportunities.
  • Gain insights into Opportunity Management to track and progress sales opportunities effectively.
  • Learn the process of Quotation Management to create and manage customer quotes and convert them into sales orders.
  • Comprehend the functionalities related to Sales Contracts to manage long-term agreements with customers.
  • Explore Order Management capabilities for processing and fulfilling sales orders.
  • Acquire knowledge on Activity Management to schedule, track, and analyze sales activities and interactions.
  • Understand the process of Visit Planning and Execution to maximize the impact of customer visits.
  • Analyze the components of Sales Planning and Forecasting to anticipate sales trends and set performance goals.
  • Learn about Pricing mechanisms within SAP Sales Cloud, including discounting and promotions.
  • Get familiar with SAP Sales Cloud Add-Ons to enhance the core functionality and meet specific business needs.