Salesforce Chatbot Advanced
The Salesforce Chatbot course equips Service Cloud administrators and customer service analysts with the skills to design, configure, and deploy Einstein Bots that deflect routine cases, reduce response times, and improve agent efficiency. With over 150,000 Trailhead learners mastering AI-driven service tools, this training addresses the growing demand for automation expertise in support operations.
This ANC101 program prepares you for the Salesforce AI Associate certification using official vendor-authorized courseware and includes 30-day lab access for hands-on practice. Gain the skills to build intelligent, NLU-powered chatbots that integrate with Knowledge and Messaging, enabling seamless customer engagement and career advancement in AI-enhanced service roles.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Salesforce Chatbot course (ANC101) by Salesforce is designed for professionals aiming to master the design, deployment, and management of AI-powered chatbots using Einstein Bots. This training prepares learners for the Salesforce certification exam associated with ANC101, equipping them with the skills needed to build intelligent bots that enhance customer service and automate support workflows. Ideal for Salesforce Administrators, Service Cloud Consultants, and AI Solution Designers, this course addresses a growing industry demand—over 60% of enterprises now use or plan to implement AI-driven service automation, according to Salesforce’s 2024 State of Service report. As organizations prioritize digital engagement, expertise in Salesforce Chatbot technologies has become critical for delivering scalable, 24/7 customer experiences.
Participants engage with core Salesforce tools including Einstein Bots, Service Cloud Voice, Messaging for In-App & Web, Salesforce Sites, Flow Builder, and the Einstein Bot API within a hands-on lab environment using a Salesforce Developer Org. Students configure end-to-end chatbot solutions by defining conversation flows, integrating knowledge articles, setting up authentication, and enabling bot-to-agent handoffs. A key project involves building a fully functional service bot capable of answering FAQs, qualifying leads, and escalating complex cases to live agents—all within a simulated customer support scenario. These labs mirror real-world implementations, ensuring learners gain practical experience in deploying compliant, high-performing bots across web, mobile, and messaging channels.
This course directly supports career advancement by preparing candidates for Salesforce’s official chatbot-related certifications, recognized globally for validating cutting-edge CRM and AI skills. Certified professionals report salary increases of up to 18%, with Senior Salesforce Administrators earning between $122,087 and $161,460 annually, particularly when skilled in AI features like Einstein Bots. Koenig Solutions enhances learning outcomes with Guaranteed-to-Run batches, official Salesforce courseware, and access to expert instructors through 1-on-1 training sessions. Graduates are positioned to lead AI integration initiatives, drive service automation, and contribute strategically to digital transformation efforts across industries.
What You'll Learn
Prerequisites
- Active Service Cloud license and Enterprise, Performance, or Unlimited Edition for Einstein Bot access
- Salesforce Administrator certification or equivalent experience
- Understanding of Object-Oriented programming concepts for Apex integration
- Configured Salesforce Sites to support the Salesforce Chatbot
- Configured Messaging features for In-App and Web channels in Salesforce Chatbot solutions
- Managed Knowledge Base articles within Salesforce Service Cloud to enhance chatbot responses
- Implemented case management processes in Salesforce to streamline customer support with Salesforce Chatbot
- Foundational technical baseline including platform administration and integration logic required to successfully implement Salesforce Chatbot by Salesforce
Certification Exam
Everything you need to know about the ANC101 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of ANC101 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the ANC101 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Salesforce Chatbot Developer
- Einstein Bot Specialist
- Service Cloud Automation Consultant
- Conversational AI Administrator
- Customer Experience Automation Engineer
- Salesforce AI Implementation Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking ANC101 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ANC101 training course
Is the Salesforce Chatbot (ANC101) certification exam included in the training, and what is the cost if separate?
What training formats are available for the Salesforce Chatbot course at Koenig Solutions?
How long is lab access provided, and what type of environment is used for Salesforce Chatbot training?
What is Koenig's rescheduling and cancellation policy for the Salesforce Chatbot course?
What is the format, difficulty, number of questions, passing score, and time limit for the ANC101 exam?
How long is the Salesforce Chatbot certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Salesforce Chatbot course?
What are the prerequisites or prior experience needed for the Salesforce Chatbot (ANC101) certification?
What salary increase or career opportunities can result from earning the Salesforce Chatbot certification?
How does instructor-led training for Salesforce Chatbot compare to self-study for exam success?
Still have questions?
Chat with a Training Advisor →Resources
Learn more about ANC101 before you enroll
Top Salesforce Certifications to Advance Your Career
In the ever-evolving world of technology, staying ahead of the curve is crucial. One of the key ways to enhance your tech knowledge and land…
Read GuideMastering Salesforce Administration: Why ADX211 Training is Essential
As businesses increasingly harness the power of Salesforce, the need for skilled Salesforce Administrators is on the rise. In this ever-evol…
Read ArticleUnderstanding the Power of Salesforce B2B Commerce on Lightning
Unleashing the Potential of Salesforce B2B Commerce on LightningUnlock the Potential of Salesforce B2B Commerce on LightningIn today's digit…
Read ArticleHappiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.
