ManageEngine SupportCenter Plus Training Course Overview

The ManageEngine SupportCenter Plus Training equips Customer Service Managers, Support Representatives, and Administrators with essential skills to implement and manage a top-notch customer support solution. Participants will learn to install and configure SupportCenter Plus, manage requests, set up a Self-Service Portal, and handle contracts and SLAs. The course includes modules on customer interaction management, account management, solutions, reports, and customer experience enhancement. By the end, attendees can deploy and optimize SupportCenter Plus to meet their organization's needs, ensuring a seamless customer support process.

You'll gain hands-on experience with practical applications like creating custom reports, configuring self-service portals, and managing time entries for billing, making this training both comprehensive and practical.