Understanding Jira for Users, Managers, and Admins
The "Understanding Jira for Users, Managers, and Admins" course equips Agile team members, project managers, and Jira administrators with practical skills to navigate, manage, and customize Jira effectively—solving inefficiencies in project tracking and team collaboration. With 92% of Fortune 500 companies using Atlassian tools, mastering Jira is critical for modern project success.
This course prepares learners for the Atlassian Certified Professional - Jira Administration (ACP-120) exam, with Koenig’s Guaranteed-to-Run dates and 30-day lab access ensuring flexible, hands-on preparation for real-world implementation and career advancement.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Understanding Jira for Users, Managers, and Admins course by Open Source is designed to equip professionals with comprehensive skills in using Jira, a leading project management and issue-tracking tool. This training is ideal for roles such as Jira Administrators, Agile Project Managers, and IT Service Coordinators who seek to enhance team productivity and streamline workflows. Aligned with the Atlassian Certified Associate program, the course prepares learners for the Jira Software Essentials certification, validating foundational expertise in Jira. With over 300,000 organizations worldwide, including 80% of the Fortune 500, relying on Jira for agile project management, this course meets a growing industry demand for certified Jira professionals across software development, service management, and work management domains.
Participants will gain hands-on experience with key Jira components including Jira Core, Jira Software, Jira Service Management, Confluence, Jira Automation, and Atlassian Intelligence. The lab environment, hosted on the Atlassian Cloud platform, allows students to configure real-world scenarios such as setting up Scrum and Kanban boards, managing sprints, customizing workflows, and integrating Jira with Confluence for unified team collaboration. Through guided exercises, learners will build and manage a complete project lifecycle, including issue tracking, permission schemes, automation rules, and dashboard reporting. This practical approach ensures that users, managers, and administrators alike can implement best practices immediately within their organizations.
This course not only prepares individuals for the industry-recognized Atlassian Certified Associate – Jira Software Essentials certification but also enhances career advancement opportunities in agile and DevOps environments. Certified professionals report median salaries of $104,838, with top earners exceeding $130,000, particularly in high-demand regions like San Francisco and New York. Koenig Solutions enhances learning success with its Guaranteed-to-Run policy, official Atlassian courseware, and access to expert-led training, ensuring a clear path to certification. Upon completion, graduates are positioned to drive team efficiency, support digital transformation initiatives, and advance into senior roles such as DevOps Lead, Agile Coach, or IT Project Manager.
What You'll Learn
Skills You'll Gain
Prerequisites
- Understanding of the software development lifecycle (SDLC) concepts and Atlassian account access for Jira Cloud or Data Center instances.
- Ability to navigate Jira project boards and understanding of Jira workflow statuses (To Do, In Progress, Done).
- Access to a Jira Cloud sandbox environment and proficiency in navigating web-based project management interfaces.
- Knowledge of Agile methodologies such as Scrum and Kanban, including the ability to interpret sprint burndown charts.
- Basic knowledge of Atlassian Marketplace app integration and familiarity with Jira Query Language (JQL) basics for the Admin track.
- Hands-on experience creating, assigning, and resolving tickets or issues within a team environment.
Certification Exam
Everything you need to know about the Understanding Jira for Users, Managers, and Admins certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Atlassian Jira Fundamentals
2
Day 2– Agile Boards and Workflows
3
Day 3– Atlassian Jira for Managers & Leads
4
Day 4– Reporting and Team Collaboration
5
Day 5– Atlassian Jira Administration Essentials
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Understanding Jira for Users, Managers, and Admins certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Understanding Jira for Users, Managers, and Admins certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Jira Administrator
- Project Manager
- Scrum Master
- Agile Project Manager
- IT Service Manager
- Business Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking Understanding Jira for Users, Managers, and Admins certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Understanding Jira for Users, Managers, and Admins training course
Is the Jira certification exam included in the 'Understanding Jira for Users, Managers, and Admins' course, and what is the exam fee if separate?
What training formats are available for 'Understanding Jira for Users, Managers, and Admins', and is there a Guaranteed-to-Run option?
How long is lab access provided for the 'Understanding Jira for Users, Managers, and Admins' course, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for the 'Understanding Jira for Users, Managers, and Admins' course?
What is the format, number of questions, passing score, and time limit for the Jira certification exam associated with this course?
How long is the Jira certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the 'Understanding Jira for Users, Managers, and Admins' course?
What are the prerequisites or prior experience needed for the 'Understanding Jira for Users, Managers, and Admins' course?
What is the average salary impact or career benefit for professionals who complete the 'Understanding Jira for Users, Managers, and Admins' course and earn certification?
How does instructor-led training for 'Understanding Jira for Users, Managers, and Admins' compare to self-study in terms of exam success and skill retention?
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Learn more about Understanding Jira for Users, Managers, and Admins before you enroll
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