Implementing Cisco Collaboration Applications (CLICA) v1.1 Course Overview

Implementing Cisco Collaboration Applications (CLICA) v1.1 Course Overview

The Implementing Cisco Collaboration Applications (CLICA) v1.1 course is designed for network engineers and administrators who want to enhance their collaboration skills in Cisco's environment. This comprehensive training encompasses various modules that delve into the integration, configuration, and troubleshooting of Cisco's collaboration applications.

Starting with Cisco Unity Connection Integration, learners gain insights into Single Sign-On (SSO) mechanisms relevant to collaboration tools, the SAML SSO login process, and key SAML 2.0 components. The course also covers Cisco Unified IM and Presence, addressing configuration and troubleshooting practices. Cisco Unity Connection Call Handlers and Cisco Unity Connection Troubleshooting are vital components, ensuring participants can maintain robust communication systems.

Modules on Application Clients and SSO for Cisco Unified Communications Applications provide technical know-how on DNS service discovery, Jabber client issues, and attendant console integration. Further along, the course dives into Cisco IM and Presence Compliance Message Archiving, Webex App Troubleshooting, and Call Recording and Monitoring, equipping learners with the skills to manage complex collaboration infrastructures effectively.

By undertaking CLICA training, individuals will be well-prepared to implement and support Cisco collaboration solutions, enhancing their professional capabilities in the rapidly evolving world of unified communications.

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Course Prerequisites

To ensure a successful learning experience in the Implementing Cisco Collaboration Applications (CLICA) v1.1 course, participants should have the following minimum required knowledge:

  • Basic understanding of networking technologies, such as LANs, WANs, switching, and routing.
  • Familiarity with traditional voice, VoIP, and video conferencing fundamentals.
  • Experience with Cisco Unified Communications Manager (CUCM) administration and configuration.
  • Knowledge of Cisco IOS® XE gateway and media resources configuration or Cisco router administrative tasks.
  • Understanding of Cisco Expressway basic setup requirements is beneficial but not mandatory.
  • Familiarity with the concepts of digital certificates is helpful for security-related lessons.
  • Basic knowledge of Cisco Unity Connection is recommended.

These prerequisites are designed to provide a foundation that will help learners grasp the advanced concepts and configurations taught in the CLICA course. Learners with this foundational knowledge are more likely to succeed and fully benefit from the course content.

Target Audience for Implementing Cisco Collaboration Applications (CLICA) v1.1

The Implementing Cisco Collaboration Applications (CLICA) v1.1 course is designed for IT professionals seeking expertise in Cisco Collaboration solutions.

Target Audience for the Course:

  • Network Administrators
  • Network Engineers
  • Systems Engineers
  • Voice/Unified Communications Engineers
  • Collaboration Engineers
  • IT Managers overseeing collaboration infrastructure
  • Network Architects
  • Cisco Integrators/Partners
  • Support Technicians working with Cisco Collaboration solutions
  • Cisco Unified Communications Managers
  • IT Professionals aiming to specialize in communication and collaboration systems
  • Network Designers focusing on Cisco collaboration tools
  • Professionals seeking CCNP Collaboration or related certifications

Learning Objectives - What you will Learn in this Implementing Cisco Collaboration Applications (CLICA) v1.1?

  1. Introduction: The Implementing Cisco Collaboration Applications (CLICA) v1.1 course provides in-depth knowledge and skills in configuring and troubleshooting Cisco Collaboration solutions.

  2. Learning Objectives and Outcomes:

  • Describe the types of Single Sign-On (SSO) and their relevance to Cisco Collaboration Applications.
  • Understand the SAML SSO login process flow for Cisco Collaboration solutions and identify components of SAML 2.0.
  • Configure and troubleshoot Cisco Unified Instant Message and Presence (IM&P) on-premises.
  • Configure call handlers and troubleshoot Cisco Unity Connection.
  • Implement and troubleshoot integration options between Cisco Unity Connection and Cisco Unified Communications Manager.
  • Implement toll fraud prevention and understand digital networking in multicluster deployments for Cisco Unity Connection.
  • Configure and troubleshoot Cisco Unity Express integration with Cisco Unified Communications Manager Express.
  • Manage application clients, including DNS service discovery, Jabber client configuration, and troubleshooting various Jabber client issues.
  • Describe the integration process for Cisco Unified Attendant Console Advanced.
  • Understand and troubleshoot call recording and monitoring features within Cisco Collaboration solutions.