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Implementing Cisco Collaboration Applications (CLICA) 1.2 Course Overview

Implementing Cisco Collaboration Applications (CLICA) 1.2 Course Overview

Unlock the full potential of Cisco Collaboration Applications with our Implementing Cisco Collaboration Applications (CLICA) 1.2 course. Designed for IT professionals looking to specialize, this 40-hour training delves into critical setups like Single Sign-On (SSO), Cisco Unity Connection, and Application clients. You'll gain hands-on experience in streamlining communication, ensuring compliance, and enhancing system efficiency. Prerequisites include a basic understanding of Networking, voice and video, and Cisco Unified Communications Manager. By the end, not only will you troubleshoot with confidence, but you’ll also earn 40 Continuing Education (CE) credits towards recertification. Dive into practical modules from Call handling to Compliance message archiving and emerge expertise-ready.

Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.

We accept Cisco Learning Credits (CLC)

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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Course Prerequisites

To ensure success in the Implementing Cisco Collaboration Applications (CLICA) 1.2 course, students are recommended to have the following minimum prerequisites:


  • Basic understanding of networking technologies
  • Basic knowledge of voice and video communications
  • Experience with Cisco Unified Communications Manager, including:
    • Managing a single-site dial plan
    • Configuring a single Public Switched Telephone Network (PSTN) gateway
    • Setting up Session Initiation Protocol (SIP) trunks

These prerequisites are designed to help you grasp the course content effectively and maximize your learning experience.


Target Audience for Implementing Cisco Collaboration Applications (CLICA) 1.2

The Implementing Cisco Collaboration Applications (CLICA) 1.2 course is designed for IT professionals aiming to master Cisco Collaboration solutions. Ideal for those seeking CE credits for recertification.


Target audience includes:


  • Network Engineers
  • Systems Engineers
  • Voice and Unified Communications Administrators
  • Collaboration Architects
  • IT Managers overseeing voice/video solutions
  • Technical Support Personnel for Cisco Collaboration Solutions
  • Unified Communications Managers with a focus on Cisco systems
  • Professionals preparing for Cisco Collaboration certifications


Learning Objectives - What you will Learn in this Implementing Cisco Collaboration Applications (CLICA) 1.2?

Introduction to the Course's Learning Outcomes and Concepts Covered

The Implementing Cisco Collaboration Applications (CLICA) 1.2 course focuses on advanced skills for configuring and troubleshooting essential Cisco communication tools, streamlining communication, and enhancing compliance and system efficiency.

Learning Objectives and Outcomes:

  • Integrate Cisco Unity Connection: Learn to effectively integrate Cisco Unity Connection with other Cisco communication applications.
  • Manage Cisco Unity Connection Call Handlers: Acquire skills to configure and manage call handlers for efficient call routing and management.
  • Troubleshoot Cisco Unity Connection: Develop the ability to diagnose and resolve issues within Cisco Unity Connection environments.
  • Implement Single Sign-On (SSO): Gain knowledge on configuring and managing SSO for Cisco Unified Communications applications to simplify user authentication.
  • Utilize Cisco IM and Presence: Learn to implement and manage Cisco Instant Messaging and Presence for enhanced internal communication.
  • Customize Cisco Jabber: Understand the customization of Cisco Jabber to meet specific organizational communication needs.
  • Comply with Message Archiving Requirements: Get equipped to set up compliance measures for message archiving in Cisco IM and Presence.
  • Troubleshoot Webex App: Develop troubleshooting skills specific to the Webex application to ensure uninterrupted communication services.
Implementing Cisco Collaboration Applications (CLICA) 1.2

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