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CCNP Collaboration is a professional-level certification from Cisco that validates expertise in designing, implementing, and managing core collaboration technologies, including voice, video, messaging, and conferencing solutions. It sits within Cisco’s Collaboration certification track, building on foundational CCNA knowledge and serving as a prerequisite for the CCIE Collaboration certification. The certification encompasses key technologies such as Cisco Unified Communications Manager (UCM) for call control and dial plan management, Cisco IOS XE gateways and media resources for voice connectivity and transcoding, SIP and H.323 protocols for signaling and media transport, Cisco Unity Connection and Cisco Instant Messaging and Presence (IM&P) for messaging services, and Cisco Webex for cloud-based collaboration, including hybrid deployments and customer experience solutions. This certification is for network engineers, collaboration administrators, and systems integrators who deploy and manage enterprise collaboration environments, particularly those integrating on-premises and cloud platforms. It equips professionals with the skills to support complex voice and video infrastructures, optimize call routing, secure collaboration endpoints, and implement advanced features across hybrid Cisco environments.
Certification Requirement
Candidates must hold a valid Cisco CCNA certification or possess equivalent knowledge of networking fundamentals.
Professional Experience
It is recommended that students have 3-5 years of experience implementing and administering Cisco collaboration solutions.
Cisco Unified Communications Manager (CUCM)
Proficiency in deploying and managing current Cisco Unified Communications Manager (CUCM) versions and clusters.
Cisco IOS XE Configuration
Ability to configure voice gateways and call control features using Cisco IOS XE software.
Call Control and SIP
Expertise in configuring complex dial plans, call routing, and SIP trunking within a CCNP Collaboration environment.
QoS and Infrastructure
Knowledge of implementing Quality of Service (QoS) policies to ensure voice and video traffic integrity across the network.
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350-801 CLCORCollaboration Core
300-815 CLACCAdvanced Call Control
300-820 CLHCTHybrid and Cloud
300-830 CLCCECloud Customer Experience
300-810 CLICAImplementing Cisco Collaboration Applications
300-825 CLCNImplementing Cisco Collaboration Conferencing
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| Criteria | Koenig | Self-Paced Platform | ALP Provider | Legacy Provider | Open Source Community |
|---|---|---|---|---|---|
| Trainer Quality & Credentials | |||||
| CCSI-Certified Trainers | ✘ | ✘ | ✘ | ||
| Live Instructor-Led | ✘ | ✘ | |||
| 1-on-1 Private Training | ✘ | Partial | ✘ | ||
| Cisco Authorization | |||||
| Official Cisco ALP Status | ✘ | ✘ | ✘ | ||
| Cisco Official Courseware | ✘ | ✘ | |||
| Cisco Learning Credits Accepted | ✘ | ✘ | ✘ | ||
| Flexibility & Access | |||||
| Any-Day/Flexi Start | ✘ | ✘ | |||
| On-Site or Fly-Me Trainer | ✘ | Partial | ✘ | ||
| Global Delivery Reach | Partial | ||||
| Results & Trust | |||||
| Official Exam Voucher Included | |||||
| Entry Price (Duration/Lab Hours) | ~$745 (40hr/20hr Lab) | Free (No Lab) | ~$4,295+ (40hr/20hr Lab) | $15-30/mo (Self-paced) | Free (No Lab) |
| Verified Learner Reviews | 500+ · 4.7★ | 97 · 4.6★ | 1,000+ · 4.8★ | 18,400+ · 4.9★ | Limited |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
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