ITIL v5 Foundation & Digital Experience Combo
The ITIL v5 Foundation & Digital Experience Combo by PeopleCert equips service delivery managers, experience leads, and product owners with skills to design AI-aware, human-centered digital services that build trust and drive value. With 74% of IT leaders prioritizing customer experience (Gartner, 2023), this course bridges the gap between technical delivery and user satisfaction through practical frameworks for continual experience improvement.
This course prepares for the PeopleCert ITIL Foundation (Version 5) and ITIL Experience (Version 5) certifications, featuring official vendor-authorized courseware and Koenig’s Guaranteed-to-Run scheduling. Gain 30-day lab access to reinforce skills and advance into roles shaping trusted, value-driven digital transformations.
Training Formats & Pricing
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Course Overview
The ITIL v5 Foundation & Digital Experience Combo by PeopleCert is a comprehensive training program designed to equip professionals with foundational knowledge in digital product and service management, aligned with the latest ITIL Version 5 framework. This course prepares candidates for two key certifications: the ITIL Foundation (Version 5) and the ITIL Experience (Version 5), making it ideal for IT service managers, digital transformation leads, and customer experience analysts. With over 2.5 million ITIL-certified professionals globally and adoption across 90% of Fortune 500 companies, this combo delivers high-demand skills in value-driven service delivery and human-centred design. Learners gain fluency in core ITIL concepts, including the Service Value System, continual improvement, and AI-aware service management.
Participants engage with hands-on learning through PeopleCert’s official eLearning platform, covering critical tools and frameworks such as the ITIL Continual Improvement Model, Trust-Centered Design, Experience Capture techniques, AI and digital ethics governance, and the Notice–Interpret–Hypothesize–Experiment (NIHE) approach. The self-paced labs include practical exercises where students configure experience feedback loops, analyze narrative and numerical experience signals, and apply emotional clarity principles within simulated service lifecycle scenarios. Using real-world case studies, learners complete a capstone project focused on improving digital trust in an AI-enabled customer portal, applying both technical and psychological safety frameworks within the ITIL model.
This combo course prepares individuals for globally recognized PeopleCert-awarded certifications—ITIL Foundation (Version 5) and ITIL Experience (Version 5)—both respected by employers for their rigor and relevance in modern digital service environments. Certified professionals report average salary increases of 20–30%, with roles like Digital Experience Manager averaging $115,000 annually in North America. Koenig Solutions enhances success with Guaranteed-to-Run batches, official PeopleCert courseware, and access to expert instructors for 1-on-1 doubt resolution. Completing this training positions professionals to lead human-centric digital transformations, driving trust, engagement, and sustained value co-creation in evolving technology landscapes.
What You'll Learn
Prerequisites
- A basic understanding of IT service management concepts.
- Familiarity with general IT operations and practices.
- Some experience working within a team or organizational structure.
- An interest in improving service management practices and digital experience.
- A willingness to engage in discussions about IT service and digital experience strategies.
Certification Exam
Everything you need to know about the ITIL v5 Foundation & Digital Experience Combo certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL v5 Foundation & Digital Experience Combo training course
Is the certification exam included in the ITIL v5 Foundation & Digital Experience Combo training, and what is the standalone exam cost?
What training formats are available for this course, and does Koenig offer Guaranteed-to-Run scheduling?
How long is lab access provided, and what type of environment is used for hands-on practice?
What is Koenig's rescheduling and cancellation policy for this training, including any fees?
What is the format of the ITIL v5 Foundation exam, including number of questions, duration, and passing score?
How long is the ITIL v5 Foundation certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the ITIL v5 Foundation & Digital Experience Combo?
What are the prerequisites for enrolling in the ITIL v5 Foundation & Digital Experience Combo course?
What salary increase or career benefits can professionals expect after earning the ITIL v5 Foundation certification?
How does formal training for ITIL v5 Foundation compare to self-study in terms of pass rates and preparation time?
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