Desktop IT Support Level 1 & 2 Course Overview

The Desktop IT Support Level 1 & 2 course is designed to equip learners with the foundational skills necessary for a career in IT support. Covering a range of topics from LAN and Wi-Fi connections to Server management and Hardware issues, this course provides a comprehensive understanding of desktop support. Learners will delve into setting up Virtual machines, managing Active Directory and Organizational units, Troubleshooting domain issues, and handling common computer problems. Additionally, the course addresses Server hardware, Network configurations, and various Hardware issues, including Replacing hard disks and RAM. By completing this desktop support training, attendees will gain practical insights into desktop IT support, preparing them for real-world challenges and enhancing their technical prowess in the ever-evolving IT landscape.