Desktop IT Support Level 1 & 2
The Desktop IT Support Level 1 & 2 course equips aspiring technicians with essential skills in hardware troubleshooting, operating system management, and network configurations. Designed to bridge the industry skills gap, this program provides the hands-on experience needed to resolve common technical issues and manage complex desktop environments. Delivered by Koenig Solutions, the training includes 30 days of lab access to ensure practical mastery and real-world readiness. By preparing learners for CompTIA A+ certification, this course empowers you to confidently launch your career and advance into high-level IT support roles.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Desktop IT Support Level 1 & 2 course by Open Source is designed to equip beginners and career changers with foundational and intermediate skills for roles such as Desktop Support Technician, Help Desk Technician, and Service Desk Analyst. This comprehensive training prepares learners for the CECF Level 1 – Certified Service Desk Engineer and CECF Level 2 – Certified Infrastructure Support Engineer certifications, aligning with real-world job demands. With over 287,000 IT support positions currently open in the U.S., this program meets a critical industry need, offering a structured path for individuals with no prior experience to enter a high-growth, in-demand field.
Students gain hands-on experience with essential tools and technologies including Windows 10 and Windows 11, Active Directory, Microsoft 365, PowerShell, and Spiceworks ticketing system. The lab environment simulates a real-world IT support scenario at a fictional organization, where learners configure user accounts, troubleshoot network connectivity using ipconfig and nslookup, resolve printer and software issues, and manage device inventories. Through practical exercises such as diagnosing DHCP failures, resolving DNS issues, and implementing NTFS permissions, students build and document solutions just as they would in professional service desk roles, ensuring readiness for actual workplace challenges.
Completing the Desktop IT Support Level 1 & 2 program prepares candidates for industry-recognized CECF certifications and positions them for successful entry into the IT workforce, with graduates often achieving median starting salaries of $70,000. Koenig Solutions enhances this journey with Guaranteed-to-Run classes and 1-on-1 training support, ensuring personalized learning and certification success. Graduates are career-ready, equipped to pursue roles like IT Support Specialist and Field Support Engineer, with a clear trajectory for advancement into higher-level infrastructure and systems administration positions.
What You'll Learn
Prerequisites
- Required: Proficiency in identifying and installing computer hardware components, including DDR4/DDR5 RAM, NVMe SSDs, and peripheral interfaces, as foundational knowledge for the Desktop IT Support Level 1 & 2 curriculum.
- Required: Advanced familiarity with Windows 10 and Windows 11 environments, specifically utilizing the Office 365 Admin Center and PowerShell 5.1 for system administration tasks.
- Required: Technical experience configuring TCP/IP stacks, including DHCP/DNS configuration, static IP assignment, and troubleshooting LAN/Wi-Fi connectivity protocols.
- Required: Working knowledge of Active Directory Domain Services (AD DS) for user object creation, group policy application, and permission management.
- Required: Demonstrated ability to perform root-cause analysis on software and hardware conflicts, utilizing diagnostic tools to ensure rapid resolution within the Desktop IT Support Level 1 & 2 framework.
- Required: Access to a dedicated virtualization environment, such as Oracle VirtualBox or VMware Workstation Player, to facilitate the lab-based exercises required for the Desktop IT Support Level 1 & 2 program.
Certification Exam
Everything you need to know about the Desktop IT Support Level 1 & 2 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Hardware and Peripheral Management
2
Day 2– Operating System Configuration
3
Day 3– Networking and Connectivity
4
Day 4– Active Directory and Domain Management
5
Day 5– Support and Troubleshooting
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Desktop IT Support Level 1 & 2 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Desktop IT Support Level 1 & 2 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Help Desk Technician
- Desktop Support Technician
- IT Support Specialist
- Service Desk Analyst
- Technical Support Representative
- Junior Systems Support
Companies Hiring
and 5,000+ organizations worldwide seeking Desktop IT Support Level 1 & 2 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Desktop IT Support Level 1 & 2 training course
Is the certification exam included in the Desktop IT Support Level 1 & 2 course fee, and what is the exam cost if purchased separately?
What training formats does Koenig offer for Desktop IT Support Level 1 & 2, and is Guaranteed-to-Run scheduling available?
How long is lab access provided for Desktop IT Support Level 1 & 2, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for Desktop IT Support Level 1 & 2 training?
What is the exam format, number of questions, passing score, and time limit for the Desktop IT Support Level 1 & 2 certification?
How long is the Desktop IT Support Level 1 & 2 certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Desktop IT Support Level 1 & 2 course?
What are the prerequisites or prior experience needed to enroll in the Desktop IT Support Level 1 & 2 course?
What career roles and salary ranges can learners expect after completing the Desktop IT Support Level 1 & 2 certification?
How does instructor-led training for Desktop IT Support Level 1 & 2 compare to self-study options in terms of outcomes and support?
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