Desktop IT Support Level 1 & 2 Course Overview

Desktop IT Support Level 1 & 2 Course Overview

The Desktop IT Support Level 1 & 2 course is designed to equip learners with the foundational skills necessary for a career in IT support. Covering a range of topics from LAN and Wi-Fi connections to server management and hardware issues, this course provides a comprehensive understanding of desktop support. Learners will delve into setting up virtual machines, managing Active Directory and organizational units, troubleshooting domain issues, and handling common computer problems. Additionally, the course addresses server hardware, network configurations, and various hardware issues, including replacing hard disks and RAM. By completing this desktop support training, attendees will gain practical insights into desktop IT support, preparing them for real-world challenges and enhancing their technical prowess in the ever-evolving IT landscape.

Purchase This Course

600

  • Live Online Training (Duration : 8 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

  • Live Online Training (Duration : 8 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

Request More Information

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4-Hour Sessions

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Course Prerequisites

To successfully undertake training in the Desktop IT Support Level 1 & 2 course, the following are the minimum required prerequisites:


  • Basic understanding of computer hardware components and functions
  • Familiarity with operating systems, primarily Windows 10
  • Knowledge of basic networking concepts (e.g., LAN, Wi-Fi)
  • Ability to navigate and perform basic operations in the Windows environment
  • Basic problem-solving skills for troubleshooting computer issues
  • Willingness to learn and adapt to new IT tools and software

Please note that while these prerequisites are aimed at ensuring a smooth learning experience, our courses are designed to accommodate learners with varying levels of expertise. If you are motivated and committed to learning, our instructors will help guide you through the course content.


Target Audience for Desktop IT Support Level 1 & 2

Koenig Solutions’ Desktop IT Support Level 1 & 2 course is tailored for individuals seeking foundational and intermediate skills in IT troubleshooting, support, and server management.


  • Entry-level IT professionals
  • Desktop Support Technicians
  • Help Desk Technicians
  • Technical Support Specialists
  • IT Support Analysts
  • System Administrators
  • Network Administrators
  • IT Generalists
  • PC Technicians
  • IT Interns or Trainees
  • Aspiring IT Professionals
  • Career changers aiming for IT support roles
  • Small business owners or staff managing IT infrastructure
  • Students of information technology or computer science programs seeking practical skills


Learning Objectives - What you will Learn in this Desktop IT Support Level 1 & 2?

Course Learning Outcomes and Concepts:

Gain foundational IT support skills with a focus on managing and troubleshooting desktop environments, understanding server roles, network connectivity, hardware issues, and deploying software solutions.

Learning Objectives and Outcomes:

  • Understand LAN and Wi-Fi connections for establishing and troubleshooting network connectivity.
  • Develop familiarity with IT workflows and virtual machine utilization for efficient lab setups.
  • Learn to install, configure, and manage Active Directory and Organizational Units on Windows Server.
  • Acquire skills to create user accounts, reset passwords, and resolve common domain issues, including joining machines to a domain.
  • Master techniques for user profile backups, managing docking stations, and troubleshooting monitor and port issues.
  • Differentiate between serial numbers and hostnames, diagnose computer problems, and manage BIOS settings.
  • Install and configure Office 365 and Skype for Business; manage email archives and Outlook data files.
  • Troubleshoot internet connectivity issues and understand network configurations.
  • Handle hardware replacements and upgrades, including hard disks and RAM for laptops and servers.
  • Learn to manage server storage, including changing hard disks and working with Tape Library Storage systems.