Expand Your IT Skills with Our Level 1 & 2 Desktop Support Course

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Desktop IT Support Level 1 & 2 Course Overview

Desktop IT Support Level 1 & 2 certification verifies one's proficiency in providing basic technical assistance and addressing general system issues. Level 1 certification generally covers initial problem identification and troubleshooting, while Level 2 delves deeper, tackling more complex issues and involving more problem-solving skills. Holders of this certificate are able to offer fundamental IT support, as well as implement, maintain, and improve IT systems. Industries use this certification to ensure their IT staffs are competent enough to guarantee smooth IT operations, identify potential issues, and resolve them effectively - a key component in today's digitally driven business world.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

750 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
550 Per Participant & excluding VAT/GST
02 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
- High school diploma or equivalent
- Basic understanding of computer systems
- Proficiency in software installation and troubleshooting
- Familiarity with various operating systems (Windows, Mac, Linux)
- Knowledge of internet setup and security measures
- Proficiency in Microsoft Office Suite
- Excellent problem-solving skills
- Good communication and customer service skills.
- Previous relevant work experience (for level 2 certification)

Desktop IT Support Level 1 & 2 Certification Training Overview

Desktop IT Support Level 1 & 2 certification training is designed to equip individuals with the necessary skills to provide technical assistance to computer system users. It generally covers the basics of hardware, software, and networks, and dives into troubleshooting, systems administration, and security. Level 1 focuses on foundational knowledge and problem identification, while Level 2 provides more specialized training, like dealing with complex systems issues and network management. These trainings are geared towards preparing individuals for a career in IT support.

Why Should You Learn Desktop IT Support Level 1 & 2?

Learning Desktop IT Support Level 1 & 2 course enhances technical skills and problem-solving abilities. This course increases employability as it's sought-after in the present scenario where businesses are heavily dependent on technology. It also offers an advancement opportunity for those already in the tech field.

Target Audience for Desktop IT Support Level 1 & 2 Certification Training

- Entry-level IT professionals seeking foundational support skills
- IT technicians aiming for career advancement
- Professionals transitioning into IT roles
- IT students looking to expand practical knowledge
- Organizations training their in-house IT support staff
- Professionals interested in IT troubleshooting, maintenance, and support

Why Choose Koenig for Desktop IT Support Level 1 & 2 Certification Training?

- Access to certified instructors with industry experience
- Career advancement opportunities through skills enhancement
- Tailored training programs to fit unique learning needs
- Opportunity for destination training, merging travel with education
- Affordable pricing making quality training accessible
- A leading training institute with an excellent reputation
- Flexible dates to accommodate busy schedules
- Interactive, instructor-led online training offering convenience
- Broad selection of courses covering diverse IT subjects
- Accredited training ensures recognition and validation of skills gained
- Regularly updated course content reflecting latest developments in the field

Desktop IT Support Level 1 & 2 Skills Measured

Upon completing Desktop IT Support Level 1 & 2 certification training, individuals can acquire skills such as troubleshooting and resolving software and hardware issues, installing and configuring operating systems, managing system and data backup, providing network support, understanding and applying IT security protocols, and providing efficient customer support service. They will also develop strong problem-solving skills, and get proficient in using various tools for system diagnostics and repairs.

Top Companies Hiring Desktop IT Support Level 1 & 2 Certified Professionals

Some top companies hiring Desktop IT Support Level 1 & 2 certified professionals include tech giants like IBM, Dell, and Microsoft. Other companies encompass the financial sector like JPMorgan Chase & Co., telecommunications such as AT&T, healthcare organizations like Cerner Corporation, and educational institutions like universities. These institutions require IT professionals to handle hardware, software, and network issues.

Learning Objectives - What you will Learn in this Desktop IT Support Level 1 & 2 Course?

The learning objectives of a Desktop IT Support Level 1 & 2 course would be to provide a comprehensive understanding of the key concepts and skills needed for desktop support in an IT setting. Participants will learn troubleshooting methodologies, essentials of networking, and understanding of operating systems. They will also develop the ability to manage, maintain, troubleshoot, install and configure various types of hardware and software. Further, participants will gain a strong understanding of system security and data confidentiality essentials. Customer service skills with an emphasis on IT support will also be honed. It will help prepare them for an entry-level role in IT support.
Student Name Feedback
Elie Gaouit
United States
A1. thank you for your excellent training courses.


Yes, fee excludes local taxes.
Yes, we do.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.