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Desktop IT Support Level 1 & 2 Course Overview

Desktop IT Support Level 1 & 2 Course Overview

The Desktop IT Support Level 1 & 2 course is designed to equip learners with the foundational skills necessary for a career in IT support. Covering a range of topics from LAN and Wi-Fi connections to Server management and Hardware issues, this course provides a comprehensive understanding of desktop support. Learners will delve into setting up Virtual machines, managing Active Directory and Organizational units, Troubleshooting domain issues, and handling common computer problems. Additionally, the course addresses Server hardware, Network configurations, and various Hardware issues, including Replacing hard disks and RAM. By completing this desktop support training, attendees will gain practical insights into desktop IT support, preparing them for real-world challenges and enhancing their technical prowess in the ever-evolving IT landscape.
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Course Fee 600
Total Fees
 600 (USD)
  • Live Training (Duration : 8 Hours)
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  • Live Training (Duration : 8 Hours)
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Target Audience for Desktop IT Support Level 1 & 2

Koenig Solutions’ Desktop IT Support Level 1 & 2 course is tailored for individuals seeking foundational and intermediate skills in IT troubleshooting, support, and server management.


  • Entry-level IT professionals
  • Desktop Support Technicians
  • Help Desk Technicians
  • Technical Support Specialists
  • IT Support Analysts
  • System Administrators
  • Network Administrators
  • IT Generalists
  • PC Technicians
  • IT Interns or Trainees
  • Aspiring IT Professionals
  • Career changers aiming for IT support roles
  • Small business owners or staff managing IT infrastructure
  • Students of information technology or computer science programs seeking practical skills


Learning Objectives - What you will Learn in this Desktop IT Support Level 1 & 2?

Course Learning Outcomes and Concepts:

Gain foundational IT support skills with a focus on managing and troubleshooting desktop environments, understanding server roles, network connectivity, hardware issues, and deploying software solutions.

Learning Objectives and Outcomes:

  • Understand LAN and Wi-Fi connections for establishing and troubleshooting network connectivity.
  • Develop familiarity with IT workflows and virtual machine utilization for efficient lab setups.
  • Learn to install, configure, and manage Active Directory and Organizational Units on Windows Server.
  • Acquire skills to create user accounts, reset passwords, and resolve common domain issues, including joining machines to a domain.
  • Master techniques for user profile backups, managing docking stations, and troubleshooting monitor and port issues.
  • Differentiate between serial numbers and hostnames, diagnose computer problems, and manage BIOS settings.
  • Install and configure Office 365 and Skype for Business; manage email archives and Outlook data files.
  • Troubleshoot internet connectivity issues and understand network configurations.
  • Handle hardware replacements and upgrades, including hard disks and RAM for laptops and servers.
  • Learn to manage server storage, including changing hard disks and working with Tape Library Storage systems.

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