Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

Desktop IT Support Level 1 & 2


  1. Power Packed 04 Hours (Edited from 8 hours of Live Training)
  2. 6 months access to videos.
  3. Access via Laptop, Tab, Mobile, and Smart TV.
  4. Certificate of Completion.
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video within 30 minutes.

Flexi Video

USD 199

Official Course-Book





USD 199

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Introduction
  •       Lan connection or Wi-fi connection
  •       Workflow Intro
  •       Why we using Virtual Machine
  •       Introduction Active Directory
  • Introduction Organizational unit
  •       Install Active Directory on Windows 10
  •       Share Folder
  • Windows Server
  •       Create a new account
  •       Rest Password
  •       Cannot join the domain
  •       The security database on the server does not have a computer (most common issue)
  •       Account locked
  •       Bitlocker & how to suspend and get the Bitlocker Code
  •       Disable and Enable an account
  •       Domains Issue
  •       Backup User Profile
  •       Docking Station
  •       Monitor issues
  •       Ports
  •       Different from Serial Number and Host Name
  •       Diagnostic
  •       Archive the email outlook
  •       Backup and Restore Outlook file for the user (ost)
  •       Internet connection issues (Wi-Fi ,Lan, Cable )
  •       Bios Setting
  •       Install office 365 and Skype for Business
  •       Add Foreign Language
  •       Changes US and UK keyboard layout
  •       Open with ( PDF Reader ) or other software
  •       Open with (PDF reader) or other software
  •       How to move Bookmarks and Favourites
  •       Move Favourite on Microsoft Edge and sort folder in chrome
  • Computer Issues
  •       Connect Cisco or Router via Console Cable
  •       Changing Hard Disk for the Server
  •       Change the hard disk from the Server
  •       Changing Tape Library Server Storage
  •       Replace the Hard disk or backup from dead laptop
  •       Replace the RAM or Increase it
  • Hardware Issues
Sachin Chauhan



Microsoft:40032-A: Networking and Security Fundamentals: 2-Pack for MTA Exams 98-366 and 98-367Microsoft:55152A: Fundamentals of Active Directory
Microsoft:AZ-104T00-A: Microsoft Azure AdministratorMicrosoft:AZ-500: Microsoft Azure Security Technologies
Microsoft:AZ-700T00: Designing and Implementing Microsoft Azure Networking SolutionsMicrosoft:AZ-800T00: Administering Windows Server Hybrid Core Infrastructure
Microsoft:AZ-801T00: Configuring Windows Server Hybrid Advanced ServicesMicrosoft:AZ-900T01: Microsoft Azure Fundamentals (1 day)
Koenig Original:Azure AD and SecurityMicrosoft:Azure Arc and Azure Lighthouse
Open Source:Desktop IT Support Level 1 & 2Microsoft:Introduction to Microsoft Defender
Microsoft:MD-101: Managing Modern DesktopsMicrosoft:MD-102: Endpoint Administrator
Microsoft:Microsoft Security, Compliance, and Identity Fundamentals SC-900T00-AMicrosoft:MS-900T01-A: Microsoft 365 Fundamentals
Microsoft:SC-200T00: Microsoft Security Operations AnalystMicrosoft:SC-300T00: Microsoft Identity and Access Administrator
Microsoft:SC-400T00: Microsoft Information Protection AdministratorMicrosoft:Supporting and Troubleshooting Windows 10

Learn more about Koenig. Download Presentation Buy Other Flexi


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We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, contact us for corporate packages.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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