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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Course Overview

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Course Overview

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) course is designed for networking professionals seeking advanced knowledge in Cisco call control and mobility services. This extensive training program delves into the sophisticated elements of IP telephony, focusing on signaling and media protocols, CME/SRST gateway technologies, Cisco Unified Border Element, dial planning, call control features, and mobility.

Learners will gain practical skills through lessons on troubleshooting SIP conversations and H.323 protocols, establishing media, configuring SIP phone registration and dial plans, and implementing toll fraud prevention. The course also covers advanced features of Cisco Unified Communications Manager Express (CME), SIP Survivable Remote Site Telephony (SRST), and Cisco Unified Border Element dial plan elements.

Additionally, participants will learn to manage globalized call routing, Call Admission Control, Intercluster Lookup Service (ILS), URI synchronization, General Data Protection Regulation (GDPR) compliance, hunt groups, call queuing, and time-of-day routing in Cisco Unified Communications Manager. The mobility module teaches configuration and troubleshooting of Cisco Unified Communications Manager Mobility, enhancing learners' ability to support mobile users effectively.

This course equips professionals with the expertise to implement and troubleshoot complex call control and mobility services, thus improving their capabilities in a Cisco-based networking environment.

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Target Audience for Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) course caters to professionals involved in advanced Cisco telephony and mobility solutions.


  • Network Engineers
  • Systems Engineers
  • Voice System Administrators
  • Collaboration Engineers
  • Unified Communications Technicians
  • Network Architects
  • IT Managers overseeing voice/mobility solutions
  • Cisco Voice over IP (VoIP) Engineers
  • Cisco Certified Network Professionals (CCNP) in Collaboration
  • Cisco Certified Internetwork Experts (CCIE) Collaboration Candidates
  • Technical Support Personnel specializing in Cisco voice technologies


Learning Objectives - What you will Learn in this Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)?

  1. Introduction: The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) course equips students with skills to implement and troubleshoot complex call control, mobility, and SIP services in Cisco's Unified Communications solutions.

  2. Learning Objectives and Outcomes:

  • Troubleshoot elements of SIP conversations and H.323 protocol elements to ensure reliable signaling in voice networks.
  • Implement and troubleshoot media establishment to maintain high-quality voice and video calls.
  • Configure Cisco Unified Communications Manager Express (CME) for SIP phone registration and advanced features, enhancing small to mid-sized voice networks.
  • Develop and implement secure and efficient dial plans for Cisco Unified CME, including toll fraud prevention measures.
  • Configure and troubleshoot Cisco Unified Border Element (CUBE) for seamless integration between VoIP and PSTN networks.
  • Implement globalized call routing in Cisco Unified Communications Manager for a scalable and manageable voice network.
  • Utilize advanced Cisco Unified CM call control features, such as Call Admission Control, hunt groups, and call queuing to optimize call handling.
  • Configure time-based call routing in Cisco Unified CM for efficient call management across different time zones or shifts.
  • Set up and troubleshoot Cisco Unified Communications Manager Mobility features, enabling seamless communication for mobile users.
  • Understand and configure Intercluster Lookup Service (ILS), URI synchronization, and Global Dial Plan Replication (GDPR) for unified dial plan and directory services across clusters.

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