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| Course Fee | 575 |
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575 (USD) |
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
Koenig Learning Stack
Free Pre-requisite TrainingJoin a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Assessments (Qubits)Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Post Training ReportsReceive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Class RecordingsGet access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Free Lab ExtensionsExtend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Free Revision Classes Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
1. Introduction:
The Atlassian Incident Management Essentials course equips teams with vital skills in incident management using Jira Service Management, Opsgenie, and other integrated tools, perfect for IT professionals handling incident response and resolution.
2. Job Roles and Audience:
Introduction
The Atlassian Incident Management Essentials - Live Team Training course equips your team with essential skills to manage incidents from detection to resolution using Jira Service Management and integrating with tools like Opsgenie, Bitbucket, and Slack.
Learning Objectives and Outcomes
Understand Incident Management Concepts: Learn the fundamental concepts, stages, and best practices of the incident management process.
Hands-on with Jira Service Management: Gain practical experience in setting up and using Jira Service Management, including Opsgenie and Assets.
Tool Integration: Learn how to effectively integrate Jira Service Management with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook for efficient incident resolution.
Setting Up Teams and Services: Grasp how to set up your teams and services within Jira Service Management and related tools.
Lifecycle of a Major Incident: Understand the full lifecycle of incident management from detection to resolution.
Best Practices Adoption: Discover industry best practices for managing and resolving incidents.
Post-Incident Review (PIR): Learn the importance and methodologies for conducting a post-incident review to improve future incident management processes.
Improvement and Feedback Mechanism: Understand how to feed
