Microsoft/55009-A: System Center 2012 Service Manager

55009-A: System Center 2012 Service Manager Certification Training Course Overview

Enroll for 5 days Course 55009-A: System Center 2012 Service Manager training course from Koenig Solutions accredited by Microsoft. This course teaches students how to design, deploy and maintain Service Manager 2012 within their organizations.

Through a blend of hands-on labs and interactive lectures, you will learn how Service Manager 2012 is designed and deployed within the System Center suite and also learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012.

Target Audience:

This course is designed for IT professionals and business analysts who already have prerequisite technical knowledge of the underlying infrastructure and components that integrate with Service Manager 2012.

Learning Objectives:

After completing this course, you will be able to:

  • Explain the role of Service Manager 2012 and the entire System Center suite.
  • Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012.
  • Discuss the overall architecture and design considerations for Service Manager 2012.
  • Install and configure Service Manager 2012.
  • Import and configure management packs.
  • Populate Service Manager 2012's Configuration Management Database (CMDB).
  • Establish role-based security.
  • Extend the functionality of Service Manager 2012 using connectors.
  • Utilize lists, queues and templates.
  • Implement incident, change, release and service level management.
  • Design workflows for automated incident routing and escalation.
  • Configure the Service Manager 2012 environment.
  • Create service offerings and request offerings and customize the Self-Service Portal.
  • Implement runbook automation activities with Orchestrator 2012.
  • List System Center 2012 Service Pack 1 updates.
  • Integrate Service Manager 2012 with the System Center 2012 suite.

 

 

55009-A: System Center 2012 Service Manager (40 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Windows Server 2008 R2 operating system.
  • Active Directory Domain Services (AD DS).
  • PowerShell and SQL Server Reporting Services.
  • Service Manager (helpful but not required).
  • Administration of other System Center 2012 products (helpful but not required).
  • Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) (helpful but not required).