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55009-A: System Center 2012 Service Manager Course Overview

The 55009-A: System Center 2012 Service Manager certification validates professionals on their skills in managing an organization's IT service using Microsoft System Center 2012 Service Manager. This tool helps businesses streamline their operations by integrating and automating many day-to-day tasks. Industries, especially in IT and tech sectors, utilize this system for incident management, change control, and asset lifecycle management. It enables organizations to align their IT services with business demands effectively, thus improving productivity and service delivery. The certification ensures professionals have the expertise in using this tool for effective IT service management, fostering their career progression and enhancing their organization's IT capabilities.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Introduction to System Center 2012 Service Manager
  • History and Evolution of System Center 2012
  • System Center 2012 Product Suite
  • System Center 2012 Licensing
  • System Center 2012 Service Manager
  • Lab : Setting Up the Initial Lab Environment
  • Lab : Introducing System Center 2012
  • Introducing ITIL and MOF
  • Defining the Role of a Service Desk
  • Applying ITIL and MOF to Service Manager 2012
  • Lab : Applying ITIL and MOF to Service Manager 2012
  • Examining the Service Manager 2012 Architecture
  • Designing Service Manager 2012
  • Analyzing Deployment Scenarios
  • Preparing to Deploy Service Manager 2012
  • Installing the Service Manager Management Server
  • Installing the Service Manager Data Warehouse Management Server
  • Navigating the Service Manager Console
  • Registering the Data Warehouse
  • Working with Management Packs
  • Lab : Registering Service Manager with the Data Warehouse
  • Lab : Exploring the Service Manager Console
  • Lab : Using PowerShell for Management Packs
  • Defining Role-Based Access Control
  • Examining Service Manager 2012 Security
  • Configuring User Roles in Service Manager 2012
  • Lab : Managing Service Manager 2012 Security
  • Defining the Configuration Management Database
  • Considering the Role of Connectors
  • Installing and Configuring Connectors
  • Importing Data Using CSV Files
  • Lab : Creating Connectors
  • Lab : Scripting Using PowerShell cmdlets
  • Introducing Incident Management
  • Configuring Incident Management Settings
  • Configuring Problem Management Settings
  • Customizing Incident Management Lists
  • Customizing Incident Management Views
  • Creating Incident Requests
  • Creating Incident Request Templates
  • Using Templates with Incidents Requests
  • Creating Incident Management Event Workflows
  • Lab : Working with Incident Requests
  • Introducing Change Management and Activity Management
  • Implementing a Change Management Process
  • Examining Activities in Service Manager 2012
  • Customizing Change Management Lists
  • Customizing Change Management Views
  • Creating Change Requests and Activities
  • Creating Change Request Templates
  • Creating Change and Activity Management Workflows
  • Lab : Working with Change Requests
  • Introducing Release Management
  • Customizing Release Management Lists
  • Customizing Release Management Views
  • Creating Release Records
  • Creating Release Record Templates
  • Creating Release Management Event Workflows
  • Lab : Working with Release Records
  • Introducing Service Level Management
  • Creating a New Calendar Item
  • Creating a New Metric Item
  • Creating a New Service Level Objective
  • Configuring Notifications
  • Lab : Creating a Service Level Objective in Service Manager 2012
  • Introducing the Self-Service Portal
  • Introducing the Service Catalog
  • Creating Service Offerings and Request Offerings
  • Customizing the Self-Service Portal
  • Lab : Working with the Self-Service Portal
  • Introducing the Data Warehouse
  • Navigating the Data Warehouse Workspaces
  • Defining Data Warehouse Jobs
  • Exploring Different Data Warehouse Reports
  • Configuring Data Retention Settings
  • Using Windows PowerShell cmdlets
  • Lab : Exploring the Data Warehouse Workspaces
  • Lab : Verifying the Data Warehouse Registration
  • Lab : Running Reports in Service Manager 2012
  • Introducing Orchestrator 2012
  • Navigating Orchestrator 2012 Interfaces
  • Creating Runbooks
  • Working with Integration Packs
  • Integrating Orchestrator 2012 with Service Manager 2012
  • Automating User Creation with a Runbook Automation Activity through the Self-Service Portal
  • Introducing System Center 2012 Service Pack 1
  • Deploying Service Pack 1
  • Exploring Service Pack 1 and Service Manager 2012
  • Lab : Setting up the Initial Lab Environment
  • Lab : Creating an Orchestrator 2012 Runbook
  • Lab : Working with Orchestrator System Center 2012 Runbooks
Live Online Training (Duration : 40 Hours) 3550 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Course Prerequisites
• Understanding of Windows Server 2008/2012
• Knowledge of IT management processes under Microsoft Operations Framework 4.0 and ITIL v3
• Experience managing Windows-based computer systems
• Familiarity with Active Directory, SQL Server, and networking, including DNS, WINS, and TCP/IP protocols.

55009-A: System Center 2012 Service Manager Certification Training Overview

The 55009-A: System Center 2012 Service Manager certification training is a comprehensive course that deepens understanding of the management aspects of IT services. It covers designing, deploying, and managing services using Microsoft System Center 2012. Topics include installing System Center 2012, configuring service requests, release management, incidents and problems management, and configuring reporting and analysis. The training is aimed at IT professionals looking to further their knowledge and skills and improve their organization's IT service management.

Why Should You Learn 55009-A: System Center 2012 Service Manager?

Learning the 55009-A: System Center 2012 Service Manager course offers crucial benefits like in-depth understanding of managing IT services, experience in configuring and deploying service requests, and ways to optimize cloud resources. This course aids in enhancing technical skills and improves job potential in the IT management sector.

Target Audience for 55009-A: System Center 2012 Service Manager Certification Training

• IT professionals seeking in-depth knowledge on System Center 2012
• System administrators who manage IT infrastructure
• IT managers wanting to improvise service management processes
• IT service users aiming to streamline service delivery
• Individuals planning to prepare for Microsoft certification exams
• IT consultants working on System Center 2012 Service Manager projects.

Why Choose Koenig for 55009-A: System Center 2012 Service Manager Certification Training?

- Access to Certified Instructors offering indepth knowledge on 55009-A: System Center 2012 Service Manager.
- Boost Your Career by gaining sought-after skills in system management.
- Customized Training Programs tailored to individual's learning style and pace.
- Opportunity for Destination Training offering immersive learning experiences.
- Affordable Pricing structure making high-quality training more accessible.
- Training provided by one of the Top Training Institutes globally.
- Flexible Dates to fit individuals' schedules.
- Instructor-Led Online Training for real-time learning from anywhere.
- Wide Range of Courses for comprehensive skill development.
- Accredited Training ensures learners get recognized qualifications.

55009-A: System Center 2012 Service Manager Skills Measured

After completing the 55009-A: System Center 2012 Service Manager certification training, an individual can acquire skills such as managing and configuring the Service Manager environment, understanding the core concepts and components, adapting templates and lists, managing incidents and problems, operating activities and workflows, handling security and user roles, using connectors, data warehousing and reporting, managing service requests and catalog groups, and utilizing self-service portals. They will also learn disaster recovery procedures and how to customize Service Manager forms.

Top Companies Hiring 55009-A: System Center 2012 Service Manager Certified Professionals

Top companies hiring 55009-A: System Center 2012 Service Manager certified professionals include Microsoft, Dell Technologies, IBM, DXC Technology, and Accenture. These companies value the expertise these professionals bring in managing and deploying Microsoft's unified data platform for IT service management.

Learning Objectives - What you will Learn in this 55009-A: System Center 2012 Service Manager Course?

The System Center 2012 Service Manager course aims to equip learners with comprehensive knowledge and skills in managing and implementing System Center 2012 for their organization. The learning objectives include understanding the key concepts, features, and functionalities of the System Center 2012 Service Manager. Learners will learn how to install the Service Manager and how to configure it according to organizational needs. They will be trained in creating and managing Service Manager objects, workflows, and security. The course will also tackle how to customize the Service Manager forms and views and how to integrate Service Manager with other System Center 2012 components.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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Travel and Visa

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