55009-A: System Center 2012 Service Manager Course Overview

The 55009-A: System Center 2012 Service Manager course is an in-depth training program designed to give IT professionals the skills they need to implement and manage Service Manager within their organizations. It covers the history and evolution of the System Center suite, with particular focus on Service Manager, and delves into licensing and the product suite.

Through a series of modules, the course provides lessons on ITIL and MOF frameworks, Service Manager architecture, installation, configuration, security, and connectors that extend Service Manager's capabilities. It also covers key service management processes like incident, change, release, and service level management, as well as the use of the self-service portal, data warehouse, reporting, and integration with Orchestrator 2012.

Learners will benefit from practical labs that reinforce the material, ensuring they can apply their knowledge in real-world scenarios. By completing the course, participants will gain expertise in Service Manager 2012, allowing them to effectively manage and automate IT service management processes, thus improving efficiency and service delivery within their organizations.