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IT Service Management with System Center Service Manager

Overview

This IT Service Management System course from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.

Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.

Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 5 Days (10 Day for 4 Hours/Day)
Fee : USD 2,300 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
06-10
11-16
13-17
20-24
06-15
11-22
13-22
20-29
May

8 Hours/Day
4 Hours/Day
04-08
18-22
04-13
18-27
June

8 Hours/Day
4 Hours/Day
01-05
01-10
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 5 Days
Fee : Sydney : USD 3,000 London : USD 3,200 Dubai : USD 3,900 India : USD 2,900
April
06-15 (Birmingham) (Venue)
06-10 (Brisbane) (Venue)
06-10 (London) (Venue)
06-10 (Manchester) (Venue)
06-10 (Melbourne) (Venue)
06-10 (Sydney) (Venue)
11-22 (Delhi) (Venue)
13-22 (Bangalore) (Venue)
20-29 (Chennai) (Venue)
May
04-13 (Birmingham) (Venue)
04-08 (Brisbane) (Venue)
04-08 (London) (Venue)
04-08 (Manchester) (Venue)
04-08 (Melbourne) (Venue)
04-08 (Sydney) (Venue)
18-27 (Chennai) (Venue)
June
01-10 (Birmingham) (Venue)
01-05 (Brisbane) (Venue)
01-05 (London) (Venue)
01-05 (Manchester) (Venue)
01-05 (Melbourne) (Venue)
01-05 (Sydney) (Venue)

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Course Prerequisites

  • Basic knowledge of System Center Service Manager, and Change Management.
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • Working knowledge of SharePoint Server 2010


Upon Completion of this Course, you will accomplish following:-

  • Configure Service Requests.
  • Configure compliance with the Process Pack for IT GRC
  • Customize the Self-Service Portal.
  • Configure Reporting and Analysis.
  • Configure Activity, Change and Release Management.
  • Configure Service Level Management.
  • Configure Incident and Problem Management.
  • Explain the key features of System Center 2012 SP1.
  • Explain System Center 2012 SP1 Service Manager.
  • Illustrate the key methodologies adopted using MOF and ITIL.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10965: IT Service Management with System Center Service Manager Certification at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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