Microsoft/IT Service Management with System Center Service Manager

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IT Service Management with System Center Service Manager Course Overview

Enroll for 5 days 10965-D: IT Service Management with System Center Service Manager training course from Koenig Solutions accredited by Microsoft.  In this course you will learn key knowledge required to deploy and configure System Center 2016, which covers the software and hardware requirements, installation of Service Manager and security considerations.

Through a blend of hands-on labs and interactive lectures, you will learn the following:

  • Where Service Manager sits within the System Center 2016 product.
  • What business and technical needs Service Manager is designed to meet.
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2016 Service Manager deployment.
  • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
  • How to customize System Center 2016 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

Target Audience:

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

 

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Service Management Overview
  • Business Drivers behind IT Service Management
  • Introduction to Microsoft System Center 2016
  • System Center 2016 Service Manager Overview and Key Features
  • Adopting ITIL/ MOF Best Practices with Service Manager
  • Aligning IT Service Management Requirements to Service Manager.
  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Overview of the Service Manager CMDB
  • Managing Activities.
  • Managing Workflows
  • Managing Templates
  • Security and User Roles.
  • Configuring Service Manager for StockTrader and DinnerNow
  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications
  • Configuring Service Manager For Your Environment
  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.
  • Configuring Connectors in Service Manager
  • The Definition of an Incident and a Problem.
  • Managing Incidents
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems
  • Configuring Incident and Problem Management
  • Managing Change Requests.
  • Managing Release Records.
  • Configuring Change and Release Management
  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups
  • The Self-Service Portal.
  • Configuring Service Requests
  • Overview of Orchestrator
  • Configuring Runbooks in Orchestrator
  • Configuring Integration between Orchestrator and Service Manager
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.
  • Automating IT Processes in Service Manager
  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.
  • Configuring Service Level Management
  • Running Reports in System Center 2016 Service Manager
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs
  • Data Warehouse Cubes.
  • Configuring Reports and Analyzing Service Manager Data
  • Performing Advanced Troubleshooting in Service Manager
  • Performing Disaster Recovery in Service Manager
  • Performing Disaster Recovery in Service Manager
  • Key Concepts in Creating and Customizing Forms in the Service Manager Authoring Tool
  • Creating New and Customized Forms by Using the Service Manager Authoring Tool.
  • Creating Customized Forms by Using the Authoring Tool
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1950 + If you accept merging of other students.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1700 Per Participant
Online
30 Jan - 03 Feb 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 10 Feb 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 10 Mar 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)
Course Prerequisites
  • Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
  • Working knowledge of SQL Server 2012 and SQL Server 2014.
  • An understanding of the IT management processes that are included with ITIL and MOF.

 

Upon Completion of this Course, you will accomplish following:-

  • Describe Service Manager 2016.
  • Upgrade to Service Manager 2016.
  • Install Service Manager 2016.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2016.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize the Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10965: IT Service Management with System Center Service Manager Certification at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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