IT Service Management with System Center Service Manager Course Overview

The IT Service Management with System Center Service Manager course offers comprehensive training on how to implement and manage IT services using Microsoft's System Center 2016 Service Manager. This course is designed to equip learners with the skills necessary to understand business drivers behind IT service management, adopt ITIL/MOF best practices, and align their IT service management requirements with Service Manager capabilities. Through a series of modules, participants will learn about Service Manager architecture, installation, core features, and how to configure the system to meet organizational needs, including populating the CMDB, Managing incidents and problems, changes, releases, and Automating business processes with Orchestrator. Learners will also gain knowledge on Configuring service level management, using reports, troubleshooting, disaster recovery, and Customizing forms using the Service Manager Authoring Tool. By completing this course, individuals pursuing it service management training courses will be well-equipped to improve IT service delivery and support within their organizations.