Microsoft/IT Service Management with System Center Service Manager/10965-D


IT Service Management with System Center Service Manager Certification Training Course Overview

This IT Service Management System course 10965-D from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.

Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.


IT Service Management with System Center Service Manager (40 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 1700
Group Training

19,20,21,22,23 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03,04,05,06,07 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07,08,09,10,11 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


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Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Prerequisites

  • Basic knowledge of System Center Service Manager, and Change Management.
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • Working knowledge of SharePoint Server 2010


Upon Completion of this Course, you will accomplish following:-

  • Configure Service Requests.
  • Configure compliance with the Process Pack for IT GRC
  • Customize the Self-Service Portal.
  • Configure Reporting and Analysis.
  • Configure Activity, Change and Release Management.
  • Configure Service Level Management.
  • Configure Incident and Problem Management.
  • Explain the key features of System Center 2012 SP1.
  • Explain System Center 2012 SP1 Service Manager.
  • Illustrate the key methodologies adopted using MOF and ITIL.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10965: IT Service Management with System Center Service Manager Certification at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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