Flexi is a Video Recording of Live Online + Official Courseware + Hands-on Labs

Live Online
On Demand

IT Service Management with System Center Service Manager


  1. 6 months access to recordings.
  2. Access via Laptop, Tab, Mobile, and Smart TV.
  3. Certificate of completion.
  4. Official Courseware
  5. Hands-on labs

We do not have a fresh Live Online Recording for the course. It can take 4-5 days to edit a recording. If your need is urgent, request for an un-edited version.

Flexi Video

USD 99

Official Courseware





USD 99

Download Course Contents
Module 1: Service Management Overview
  • Business Drivers behind IT Service Management
  • Introduction to Microsoft System Center 2016
  • System Center 2016 Service Manager Overview and Key Features
  • Adopting ITIL/ MOF Best Practices with Service Manager
  • Aligning IT Service Management Requirements to Service Manager.
  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Overview of the Service Manager CMDB
  • Managing Activities.
  • Managing Workflows
  • Managing Templates
  • Security and User Roles.
  • Configuring Service Manager for StockTrader and DinnerNow
  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications
  • Configuring Service Manager For Your Environment
  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.
  • Configuring Connectors in Service Manager
  • The Definition of an Incident and a Problem.
  • Managing Incidents
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems
  • Configuring Incident and Problem Management
  • Managing Change Requests.
  • Managing Release Records.
  • Configuring Change and Release Management
  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups
  • The Self-Service Portal.
  • Configuring Service Requests
  • Overview of Orchestrator
  • Configuring Runbooks in Orchestrator
  • Configuring Integration between Orchestrator and Service Manager
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.
  • Automating IT Processes in Service Manager
  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.
  • Configuring Service Level Management
  • Running Reports in System Center 2016 Service Manager
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs
  • Data Warehouse Cubes.
  • Configuring Reports and Analyzing Service Manager Data
  • Performing Advanced Troubleshooting in Service Manager
  • Performing Disaster Recovery in Service Manager
  • Performing Disaster Recovery in Service Manager
  • Key Concepts in Creating and Customizing Forms in the Service Manager Authoring Tool
  • Creating New and Customized Forms by Using the Service Manager Authoring Tool.
  • Creating Customized Forms by Using the Authoring Tool

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Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, contact us for corporate packages.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.

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