Open Source/Zimbra Collaboration Troubleshooting End-User Issues

Enroll for the 1-day Zimbra Collaboration Troubleshooting End-User Issues Training course from Koenig Solutions.  This course will increase your effectiveness and save you time solving customer cases. You will learn Zimbra troubleshooting skills, including using debug logging, identifying and resolving user data flow issues, and recovering missing data.

Target Audience:

• Zimbra Help Desk Agents

Learning Objectives:

After completing this course, you will be able to troubleshoot the most common end-user issues. You will know which Zimbra logs to use, how to use them, and how to diagnose and resolve issues such as how to find missing data (email, calendar, contacts, and tasks); how to configure, sync, and debug issues with different clients; what is disrupting incoming and outgoing email; and how to backup and restore accounts.