Supercharge ITSM with AI - Automate, Analyze & Accelerate Using Now Assist

Webinar Summary:

Situational Leadership** is a flexible leadership model developed by Paul Hersey and Ken Blanchard, which suggests that no single leadership style is best. Instead, leaders should adapt their style based on the competence and commitment (readiness level) of the team members in a given task. The model includes four leadership styles: Directing, Coaching, Supporting, and Delegating — applied according to the development level of the employee or situation. It emphasizes adaptability, awareness, and appropriate leadership responses.

Webinar Summary:

This hands-on webinar is designed for end users who are interested in exploring various generative AI tools and learning how to integrate them into their daily workflows. The session will cover popular tools such as Google Gemini, AI Studio, Notebook LLM, and Perplexity. Participants will gain practical knowledge through live demonstrations and interactive exercises, making it easy to understand and apply these tools in real-world scenarios.

Webinar summary:

Power Query and Power Pivot together form a powerful duo for data transformation, modeling, and analysis in Excel. This webinar will help participants understand how to clean and structure large datasets with Power Query and build sophisticated data models using Power Pivot. Learn how to automate workflows, create relationships between tables, and perform advanced calculations with DAX.