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Agentic Customer Service In Action - Building Autonomous AI Agents With Microsoft Copilot Studio

23 Jun 2026   04:30 AM CST

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  • Learn from Industry Experts

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Webinar Overview
Learn how to create autonomous AI agents that can understand customer requests, access business data, perform actions, and resolve issues without human intervention. See live demonstrations of AI agents integrated with Dynamics 365 Customer Service.
Key Points

  • What makes an AI agent "agentic"?
  • Copilot Studio capabilities for autonomous agents
  • Connecting agents to Dynamics 365 Customer Service
  • Using Dataverse as a knowledge source
Meet The Trainer
Victor Ojochenemi Oguche
Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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