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Webex Contact Center Enterprise (WXCCE) Course Overview

Webex Contact Center Enterprise (WXCCE) Course Overview

Overview of the Webex Contact Center Enterprise (WXCCE) Course

The Webex Contact Center Enterprise (WXCCE) course offers a comprehensive understanding of the features and functionalities essential for managing customer interactions effectively. Participants will learn to navigate the platform, implement multichannel engagement, and utilize advanced tools for performance management.

Learning objectives include mastering system configuration, optimizing agent performance, and analyzing call data to enhance customer experience. The practical applications of these concepts empower professionals to streamline operations and boost support efficiency in real-world scenarios. This course is ideal for anyone looking to elevate their expertise in contact center management and leverage technology to drive business success.

Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.

We accept Cisco Learning Credits (CLC)

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  • Live Training (Duration : 40 Hours)
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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Course Prerequisites

Prerequisites for the Webex Contact Center Enterprise (WXCCE) Course

To ensure a successful learning experience in the Webex Contact Center Enterprise (WXCCE) course, participants are encouraged to have the following minimum knowledge and experience:


  • Basic understanding of contact center operations and concepts
  • Familiarity with customer service principles and practices
  • General knowledge of networking and communication technologies
  • Basic proficiency in using web-based applications and software
  • Experience with Cisco collaboration tools is beneficial but not mandatory

This foundation will help you grasp the course material more effectively and engage with the interactive components of the training.


Target Audience for Webex Contact Center Enterprise (WXCCE)

Webex Contact Center Enterprise (WXCCE) is a comprehensive training course designed to equip IT professionals with the skills needed to implement and manage Cisco's cloud-based contact center solutions effectively.


  • IT Administrators
  • Network Engineers
  • Contact Center Managers
  • Customer Experience Managers
  • Technical Support Specialists
  • System Integrators
  • Customer Service Representatives
  • Business Analysts
  • IT Consultants
  • Telecommunications Professionals


Learning Objectives - What you will Learn in this Webex Contact Center Enterprise (WXCCE)?

Introduction

The Webex Contact Center Enterprise (WXCCE) course equips students with essential skills to effectively utilize and manage the Webex Contact Center platform, focusing on both operational excellence and customer engagement enhancements.

Learning Objectives and Outcomes

  • Understand the architecture and components of Webex Contact Center Enterprise.
  • Configure and manage agent and supervisor roles within the platform.
  • Implement routing strategies to optimize customer interactions.
  • Utilize analytics tools to interpret performance metrics.
  • Design effective customer experiences using the Webex interface.
  • Integrate Webex Contact Center with existing business applications.
  • Leverage reporting features for real-time and historical analysis.
  • Utilize Webex APIs for advanced customization and automation.
  • Manage security settings and user permissions effectively.
  • Explore troubleshooting techniques for common issues within the platform.

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