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VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.X] Course Overview

VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.X] Course Overview


VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x] course is a technical level training that provides learners with the skills necessary to accurately diagnose, resolve, and escalate endpoint issues. This course focuses on the Troubleshooting and Resolution portion of the Digital Workspace implementation within the UEM application suite. Participants will be provided with fundamental troubleshooting techniques, tools, and workflow strategies, as well as in-depth root cause analysis. With X-ray vision, learners will be adept at recognizing and correcting technical issues with the UEM platform. VMware Workspace ONE is a troubleshooting and resolution practice that presents an array of opportunities for learning, as well as providing certification for your skills. This course will:
• Show you how to differentiate between the tasks of troubleshooting and resolution
• Teach you how to properly assess and evaluate individual user or device issues
• Guide you through the troubleshooting process from start to finish
• Provide you with in-depth root cause analysis techniques
• Teach you the fundamentals of UEM platform components
• Provide an introduction to the UEM Logging and Reporting architecture
• Prepare you for troubleshooting UEM-related user and device issues within the Digital Workspace experience

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5.0/5 Ratings

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4.4/5 Ratings

Intermediate

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  • Live Training (Duration : 16 Hours)
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Target Audience


The target audience for the VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20
x] training is IT professionals, system administrators, technical personnel, and network engineers who are involved in the management of endpoint devices in an enterprise environment
This training course is aimed at professionals with experience in deploying, configuring, managing, troubleshooting, and supporting server virtualization, desktop virtualization, and mobility solutions
The course will help participants gain a thorough understanding of VMware Workspace ONE UEM troubleshooting techniques for identifying and addressing issues with managing endpoints in a corporate environment
It will also teach participants how to use the VMware Workspace ONE UEM Console to reduce the complexity associated with maintaining endpoint devices

Learning Objectives of VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x]


1. Enroll devices in the Workspace ONE Environment to be able to centrally manage them.
2. Identify and troubleshoot common issues occurring during the enrollment process of devices.
3. Manage Workspace ONE Unified Endpoint Management components and their interdependencies.
4. Identify and troubleshoot infrastructure issues related to VMware Tools and virtual machines.
5. Utilize the VMware Workspace ONE dashboard to monitor and troubleshoot device health.
6. Use various logging andreporting tools to thoroughly analyze device and user activity within the system.
7. Familiarize yourself with different types of notifications and alerts that can occur in the environment, and the troubleshooting steps necessary to remedy them.
8. Proactively detect issues related to application and OS glitches using VMware AirWatch Analysis.
9. Utilize Automation and SDKs to streamline MDM and MAM policy enforcement on devices.
10. Identify and troubleshoot connectivity issues with devices in the system.

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