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VMware Workspace ONE: UEM Troubleshooting [V22.X] Advanced

The VMware Workspace ONE: UEM Troubleshooting [V22.X] course equips administrators, engineers, and support professionals with advanced skills to diagnose and resolve complex issues in Omnissa Workspace ONE UEM environments. It addresses the critical need for rapid incident resolution in modern digital workspaces, where 78% of enterprises report increased endpoint management complexity. Through hands-on labs, learners master root cause analysis across devices, applications, email, and edge services using real-world scenarios.

This course prepares learners for the VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting (5V0-62.22) exam, with Koenig’s 30-day lab access enabling extended practice. Graduates gain the expertise to ensure platform stability, reduce downtime, and advance into senior EUC engineering roles within enterprise IT organizations.

16 Hours (2 Days)
Live Online / Classroom
2+ professionals trained

Training Formats & Pricing

1-on-1 USD 1,450
Dedicated instructor, your schedule Fastest
Public Batch USD 1,200
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Course Overview

The VMware Workspace ONE: UEM Troubleshooting [V22.X] course by Omnissa is designed for IT professionals responsible for maintaining and optimizing enterprise mobility environments, specifically targeting roles such as Workspace ONE administrators, technical support engineers, and solutions architects. This advanced training prepares candidates for the VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting (5V0-62.22) certification exam, a credential increasingly sought after as global enterprise mobility management spending grows by over 14% annually according to IDC. With organizations managing distributed workforces, the ability to rapidly diagnose and resolve UEM issues has become critical, making this course essential for professionals aiming to validate deep troubleshooting expertise in Omnissa's unified endpoint management platform.

Participants engage with core technologies including the Workspace ONE UEM console, VMware Unified Access Gateway™, Workspace ONE Assist™, AirWatch Cloud Connector™, Workspace ONE Access™, and Intelligent Hub, mastering their integration points and failure modes. The hands-on lab environment simulates real-world enterprise scenarios where students diagnose configuration errors, analyze log files, and resolve issues across email management, application deployment, device enrollment, and compliance policies. A key project involves tracing a failed device enrollment through multiple system components, using analytic events and process flows to isolate misconfigurations in directory services or certificate authorities, providing practical experience directly transferable to production environments.

This course significantly enhances career progression by preparing attendees for the VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting credential, recognized across industries for validating elite diagnostic skills. Certified professionals in the United States typically earn between $85,000 and $115,000 annually, with strong demand in healthcare, finance, and government sectors. Koenig Solutions supports success with Guaranteed-to-Run batches and official Omnissa courseware, ensuring consistent access to up-to-date labs and expert instruction. Completing this training positions professionals to advance into senior UEM engineer or mobility architect roles, driving operational resilience in modern digital workplaces.

What You'll Learn

Debug VMware Workspace ONE UEM console issues by auditing Device Services logs and System Activity logs to isolate root causes of service failures.
Isolate device communication errors by validating enrollment status and checking AirWatch Cloud Connector logs for synchronization discrepancies.
Configure application deployment workflows to resolve installation failures for public and internal applications by inspecting internal application delivery logs.
Validate Secure Email Gateway configurations and PowerShell integration settings to debug email management challenges and ensure secure delivery.
Audit enterprise integration health by verifying AirWatch Cloud Connector connectivity and directory service binding to maintain data flow integrity.
Debug Unified Access Gateway edge services by analyzing Workspace ONE Tunnel logs to optimize secure remote access and resolve connectivity bottlenecks.

Prerequisites

Recommended knowledge before taking this course
  • Completion of the VMware Workspace ONE: UEM Deploy and Manage course or equivalent hands-on experience in enterprise mobility management.
  • Working knowledge of Omnissa Workspace ONE UEM infrastructure components and console navigation for effective troubleshooting.
  • Experience with endpoint management technologies, including device enrollment, compliance policies, and profile management, to ensure seamless device operation.
  • Familiarity with enterprise integration services such as LDAP/Active Directory, email (Exchange, O365), and certificate authorities to support secure connectivity.
  • Understanding of core networking protocols like TCP/IP, DNS, DHCP, and SSL/TLS as they relate to Workspace ONE UEM communications.
  • Basic proficiency in analyzing system logs and using diagnostic tools within the Workspace ONE environment to resolve issues efficiently.
  • All prerequisites are essential for mastering VMware Workspace ONE: UEM Troubleshooting [V22.X] by Omnissa, which enhances your ability to troubleshoot complex UEM environments effectively.
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Certification Exam

Everything you need to know about the 2V0-62.23 certification exam

Exam Details
Exam Name
2V0-62.23
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Candidates must wait 14 days before retaking the exam. There is no limit on the number of attempts, but each attempt requires a new exam voucher.
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VMware Workspace ONE: UEM Troubleshooting [V22.X]

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What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

85%

of 2V0-62.23 certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the 2V0-62.23 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Senior Workspace ONE Administrator
  • Endpoint Management Engineer
  • Digital Workspace Architect
  • Enterprise Mobility Specialist
  • Workspace ONE Solutions Architect
  • EUC Infrastructure Engineer

Companies Hiring

5,000+
Omnissa Dell Technologies Hewlett Packard Enterprise Accenture Deloitte Wipro Cognizant JPMorgan Chase Boeing Lockheed Martin

and 5,000+ organizations worldwide seeking 2V0-62.23 certified professionals

Real Transformations

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    Azure Administrator

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  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

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    Security Analyst

    SC-300 Certified ✓ Verified
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    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

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    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
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