VMware Workspace ONE: UEM Troubleshooting [V22.x] Course Overview

VMware Workspace ONE: UEM Troubleshooting [V22.x] Course Overview

The VMware Workspace ONE: UEM Troubleshooting [V22.x] course is designed to provide learners with comprehensive skills and knowledge to diagnose and resolve issues within the Workspace ONE UEM platform effectively. Throughout the course, participants will gain an understanding of troubleshooting logic, Workspace ONE UEM process flows, and the significance of log files. They will explore best practices for console troubleshooting, common issues with enterprise integrations, endpoint connectivity, application management, and email configuration problems. Additionally, learners will delve into Unified Access Gateway and Edge Services, gaining insights into architecture, workflows, and troubleshooting techniques. This course is invaluable for IT professionals managing the VMware Workspace ONE infrastructure, as it empowers them to maintain optimal UEM workspace one performance and reliability.

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  • Live Online Training (Duration : 16 Hours)
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  • Live Online Training (Duration : 16 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure that participants are adequately prepared for the VMware Workspace ONE: UEM Troubleshooting [V22.x] course, the following prerequisites are recommended:


  • Basic understanding of VMware Workspace ONE and its components
  • Familiarity with the administrative functions of the Workspace ONE UEM console
  • Knowledge of mobile device management (MDM) concepts and endpoint management
  • Awareness of enterprise mobility management (EMM) basics, including device enrollment and application deployment
  • Experience with systems administration and common administrative tasks in a Windows or Linux environment
  • Basic understanding of networking concepts, including VPNs, firewalls, and certificate-based authentication
  • Working knowledge of Active Directory, LDAP, and identity management practices
  • Familiarity with email infrastructure, such as Microsoft Exchange or Office 365
  • Comfortable with basic troubleshooting and problem-solving within IT environments

These prerequisites are intended to establish a foundational knowledge base from which the course will build. They are not meant to discourage potential learners but to ensure a successful learning experience by aligning the course content with the participant's skill level.


Target Audience for VMware Workspace ONE: UEM Troubleshooting [V22.x]

The VMware Workspace ONE: UEM Troubleshooting [V22.x] course offers in-depth knowledge for IT professionals to effectively manage and resolve issues within the Workspace ONE platform.


  • IT Support Specialists
  • System Administrators
  • System Engineers
  • Network Administrators
  • Workspace ONE Administrators
  • VMware Administrators
  • IT Security Professionals
  • Desktop Support Technicians
  • Help Desk Technicians
  • Solutions Architects
  • Technical Consultants
  • Mobility Engineers
  • Cloud Services Engineers
  • Endpoint Management Professionals


Learning Objectives - What you will Learn in this VMware Workspace ONE: UEM Troubleshooting [V22.x]?

Introduction to Learning Outcomes:

The VMware Workspace ONE: UEM Troubleshooting [V22.x] course equips students with the skills to effectively diagnose and resolve common issues within the Workspace ONE UEM platform.

Learning Objectives and Outcomes:

  • Understand and apply software troubleshooting logic and support methods to Workspace ONE UEM issues.
  • Comprehend the main process flows of Workspace ONE UEM components for more efficient troubleshooting.
  • Identify and analyze different Workspace ONE UEM log files to pinpoint problems.
  • Troubleshoot Workspace ONE UEM console issues using best practices and understand group management and assignment challenges.
  • Resolve common integration issues with VMware AirWatch® Cloud Connector™, Directory Services, certificate authority, and Workspace ONE® Access™.
  • Utilize appropriate tools and strategies for endpoint troubleshooting, including device enrollment, connectivity, profile management, and compliance policies.
  • Diagnose and resolve application-related issues across public, internal, and purchased applications.
  • Navigate Unified Access Gateway architecture and troubleshoot edge service workflows, including Content Gateway and Workspace ONE® Tunnel™.
  • Address various email integration challenges, including Secure Email Gateway™ and PowerShell integration troubleshooting.
  • Leverage additional tools like the Self-Service Portal and Workspace ONE Assist to empower end-users and assist in troubleshooting.