Dynamics 365 Customer Engagements App Extensibility Intermediate
The Dynamics 365 Customer Engagement (CE) Apps Extensibility course is designed to equip learners with the skills needed to customize and extend the capabilities of the Dynamics 365 CE suite. This course lays the foundational knowledge with <a href="dynamics-365-training-certification">Microsoft Dynamics 365</a> Fundamentals, where participants learn about the core concepts, terminology, and functionalities.<br><br>In Module 2, learners dive into hands-on lessons on how to create both model-driven and <a href="#topic22763"class='topicdatalink'>Canvas apps</a> within <a href="#topic22764"class='topicdatalink'>Power Apps</a>, mastering advanced techniques to manage data. They learn to automate workflows using <a href="power-automaton-certification-courses">Power Automate</a> and get an introduction to development within the <a href="#topic22766"class='topicdatalink'>Power Platform</a>. The course also covers extending the <a href="#topic22767"class='topicdatalink'>Microsoft Dataverse</a> and the <a href="#topic22766"class='topicdatalink'>Power Platform</a> user experience with <a href="#topic22762"class='topicdatalink'>Model-driven apps</a>, developing custom components with the <a href="#topic22764"class='topicdatalink'>Power Apps</a> Component Framework, extending <a href="#topic22764"class='topicdatalink'>Power Apps</a> portals, and integrating with <a href="#topic22766"class='topicdatalink'>Power Platform</a>. This comprehensive training ensures learners can effectively adapt Dynamics 365 CE to meet specific business requirements, thereby enhancing organizational efficiency and user experience.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft Dynamics 365 Customer Engagements App Extensibility course is designed for professionals preparing for the MB-910 exam, officially titled Microsoft Dynamics 365 Fundamentals (CRM). This foundational training serves individuals pursuing roles such as CRM Analyst, Functional Consultant, or Business Applications Support Specialist. It provides a comprehensive understanding of how Dynamics 365 customer engagement apps streamline sales, service, marketing, and field operations. With over 60% of Fortune 500 companies leveraging Microsoft Dynamics 365 to enhance customer relationships, this course equips learners with in-demand skills aligned with real-world enterprise needs. Participants gain insight into core functionalities including lead management, case lifecycle, service-level agreements, and omnichannel support, establishing a strong base for advanced specialization.
Students engage with key Microsoft technologies including Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights, all built on the Microsoft Dataverse and integrated with the Power Platform. The course includes hands-on labs conducted in a Microsoft Learn sandbox or a provided Dynamics 365 trial tenant, where learners configure end-to-end customer engagement workflows. They build unified customer profiles, design dashboards, manage product catalogs, and simulate quote-to-order processes. A key project involves using Copilot in Sales and Customer Service to enhance agent productivity and automate responses. Through integration exercises with Microsoft Outlook, Teams, Excel, and SharePoint, students experience how these tools work cohesively in real business environments, preparing them for practical implementation scenarios.
This course prepares candidates for the MB-910 certification, a recognized credential that validates foundational expertise in Microsoft Dynamics 365 customer engagement applications. Certified professionals see an average salary uplift of 18–25%, with Functional Consultants earning between $85,000 and $105,000 annually in the U.S. Koenig Solutions enhances learning with official Microsoft courseware and offers Guaranteed-to-Run batches, ensuring flexible, instructor-led training with 1-on-1 support. By mastering Dynamics 365 Customer Engagements App Extensibility, learners position themselves for career advancement into roles such as Solution Architect or Senior CRM Consultant, driving digital transformation in organizations worldwide.
Skills You'll Gain
Prerequisites
- Proficiency in C#/.NET development, JavaScript/TypeScript, and Web API knowledge, essential for implementing custom logic in Dynamics 365 Customer Engagement (CE) apps.
- Familiarity with navigating and using Dynamics 365 Sales or Customer Service applications, a key skill for customizing Dynamics 365 Customer Engagement (CE) apps.
- Understanding of Microsoft cloud services and account management, such as Microsoft 365, which supports effective Dynamics 365 customization.
- Knowledge of core Microsoft Dataverse concepts like tables, columns, and forms, vital for extending Dynamics 365 Customer Engagement (CE) apps.
- Experience with Microsoft Power Platform components, including Power Apps and Power Automate, in a foundational role to enhance Dynamics 365 functionalities.
- Familiarity with the Dynamics 365 SDK or Client API, required for advanced extensibility tasks within Dynamics 365 Customer Engagement (CE) apps.
Certification Exam
Everything you need to know about the MB-910 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Dataverse Architecture and Client-Side Extensibility
2
Day 2– Dynamics 365 Server-Side Extensibility
3
Day 3– Dynamics 365 Sales Extensibility and Integration
4
Day 4– Dynamics 365 Customer Service Extensibility
5
Day 5– Dynamics 365 Field Service Extensibility
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of MB-910 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MB-910 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Consultant
- Customer Engagement Specialist
- Dynamics 365 Developer
- CRM Administrator
- Power Platform Specialist
- Microsoft Dynamics Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking MB-910 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the MB-910 training course
Is the MB-910 certification exam included in the course fee, and what is the cost if purchased separately?
What training formats are available for the Dynamics 365 Customer Engagements App Extensibility course, and is Guaranteed-to-Run scheduling offered?
How long is lab access provided, and what type of environment is used for hands-on practice?
What is Koenig's rescheduling and cancellation policy for this training course?
What is the format, number of questions, passing score, and time limit for the MB-910 exam?
How long is the MB-910 certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Dynamics 365 Customer Engagements App Extensibility course?
What are the prerequisites or prior experience needed for the Dynamics 365 Customer Engagements App Extensibility course?
What is the average salary impact or career benefit after earning the MB-910 certification?
How does Koenig's instructor-led training compare to self-study options for MB-910 preparation?
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