Understanding Jira Service Management (Jira-ITSM) Course Overview

Unlock the full potential of Jira Service Management (Jira-ITSM) with our comprehensive 3-day course. Designed for those with a basic understanding of Jira, this course aims to provide a thorough understanding of Jira Service Management projects. You will learn to create and manage Service Projects, configure Request Types and SLAs, build Dashboards, and use JQL for advanced searches. Our hands-on modules cover Customizing reports, Automation rules, and Incident management, ensuring you gain practical insights that can be directly applied to enhance your IT service operations. Equip yourself with the skills to streamline your service processes and deliver exceptional customer service.