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We're here to help you find itUnlock the full potential of Jira Service Management (Jira-ITSM) with our comprehensive 3-day course. Designed for those with a basic understanding of Jira, this course aims to provide a thorough understanding of Jira Service Management projects. You will learn to create and manage Service Projects, configure Request Types and SLAs, build Dashboards, and use JQL for advanced searches. Our hands-on modules cover Customizing reports, Automation rules, and Incident management, ensuring you gain practical insights that can be directly applied to enhance your IT service operations. Equip yourself with the skills to streamline your service processes and deliver exceptional customer service.
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Classroom Training price is on request
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
These prerequisites are designed to ensure that participants have a foundational understanding of JIRA Software, which will enable them to gain the most from the course and successfully manage JIRA Service Management projects. If you are comfortable navigating and using JIRA Software, you are well-prepared to undertake this training.
Introduction: Understanding Jira Service Management (Jira-ITSM) equips participants with a comprehensive grasp of Jira Service Management projects, suitable for IT professionals enhancing their service management skills.
Target Audience:
Introduction: The Understanding Jira Service Management (JIRA-ITSM) course, spanning three days, offers participants an in-depth exploration of setting up, managing, and optimizing Jira Service Management projects. Designed for those with basic Jira knowledge, this course covers critical aspects from service project creation to advanced configurations and automations.
Learning Objectives and Outcomes:
Overview of Jira Service Management:
Creating and Configuring Service Projects:
Service Level Agreements (SLAs):
Custom Reporting and Insights:
Automation and Widget Management:
Customer Portal Customization:
Advanced Incident Management:
Incident management is the process used by organizations to rapidly resolve unexpected events or disruptions to services, minimizing negative impacts and restoring normal operations as quickly as possible. It involves identifying, analyzing, and correcting hazards to prevent a future occurrence. In the context of IT, tools like Jira Service Desk are used to streamline incident management, allowing teams to efficiently track and handle issues. Professionals can enhance their skills in this area through specific courses like Jira Service Management training and Jira Service Desk course, or even achieve formal recognition with a Jira Service Management certification.
Jira Service Management projects involve using a platform designed to help IT teams manage incidents, problems, and service requests efficiently. By enrolling in a Jira Service Management course or training, professionals can learn to streamline customer service processes, integrate other tools, and follow best practices. Gaining a Jira Service Management certification enhances credibility and expertise, demonstrating proficiency in using the platform to optimize IT service delivery and support. Jira Service Desk training specifically focuses on equipping teams with the skills to handle help desk operations effectively, making them invaluable assets in any IT environment.
Service projects in Jira Service Management involve managing and delivering customer support services efficiently. Teams use Jira Service Management to handle requests, track incidents, and resolve problems swiftly. Through Jira Service Management training or taking a Jira Service Management course, professionals can gain expertise in configuring service desks, managing queues, and understanding ITIL processes. Jira Service Management certification further validates these skills, ensuring professionals can effectively deploy and manage Jira Service Management solutions in a variety of business environments. Such courses and training improve both technical skills and customer service capabilities.
Request types in Jira Service Management are predefined categories used to classify and manage different types of service requests, issues, or tasks. Each request type is designed to collect specific information from the user, guiding them through a structured form that makes sure all necessary details are captured effectively. This organizational approach ensures that each request is handled appropriately, improving the efficiency of the service team. Proper utilization of request types enhances the service desk's ability to categorize, prioritize, and resolve issues efficiently, which is covered comprehensively in Jira Service Desk training and Jira Service Management courses.
Dashboards are visual displays of the most important information needed to achieve one or more objectives, consolidated and arranged on a single screen so the information can be monitored at a glance. They help in tracking key performance indicators (KPIs), metrics, and other data points relevant to a business, department, or specific process. Through the use of dashboards, complex data is presented in a graphical interface, enabling users to quickly identify trends and insights that help in decision-making, often in real-time. Dashboards are used widely across various industries, enhancing the efficiency of decision-making processes.
Customizing reports involves tailoring the display of data to meet specific business needs or preferences. This process allows professionals to highlight crucial information, track performance metrics, and make data-driven decisions more effectively. By selecting specific data points, applying filters, and choosing visualization styles, you create reports that provide immediate insights and relevant information tailored to stakeholder requirements. This customization ensures that reports are more functional and actionable, facilitating easier analysis and strategic planning within an organization.
Automation rules in Jira Service Management allow users to streamline operations by setting up automated actions. These rules can automatically update issues, send notifications, or trigger custom workflows based on specific triggers or conditions. By automating repetitive tasks, teams can focus on more strategic work, improving overall efficiency and productivity. This feature is integral in the Jira Service Management course and training, showcasing practical applications during certification, enhancing skills in automated workflow management on the platform.
Introduction: Understanding Jira Service Management (Jira-ITSM) equips participants with a comprehensive grasp of Jira Service Management projects, suitable for IT professionals enhancing their service management skills.
Target Audience:
Introduction: The Understanding Jira Service Management (JIRA-ITSM) course, spanning three days, offers participants an in-depth exploration of setting up, managing, and optimizing Jira Service Management projects. Designed for those with basic Jira knowledge, this course covers critical aspects from service project creation to advanced configurations and automations.
Learning Objectives and Outcomes:
Overview of Jira Service Management:
Creating and Configuring Service Projects:
Service Level Agreements (SLAs):
Custom Reporting and Insights:
Automation and Widget Management:
Customer Portal Customization:
Advanced Incident Management:
