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We're here to help you find itUnderstanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course Overview
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course is designed to provide a comprehensive introduction to the Cisco Contact Center Enterprise (CCE) environment. Aimed at learners who are new to the Cisco contact center platform, the course covers the basics and fundamentals of contact center operations, as well as the functionality of Packaged Contact Center Enterprise (PCCE) components.
Throughout the course, students will gain a solid understanding of key concepts, such as the Public Switched Telephone Network (PSTN), Voice Gateways, and the Cisco Unified Border Element (CUBE). The curriculum delves into essential terms, naming conventions, and access tools like the Single Pane of Glass (SPOG) and Cisco Intelligent Contact Management (ICM) Configuration Manager, ensuring that learners can navigate and manage the CCE environment effectively.
Additionally, the course explores CCE features that enhance agent management and efficiency, providing valuable insights that can lead to improved performance in a contact center setting. By the end of the course, participants will be well-equipped with the foundational knowledge necessary to work with Cisco Contact Center Enterprise solutions.
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Cisco Learning Credits : 10
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Classroom Training price is on request
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
Certainly! To ensure that participants can fully benefit from the Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course, the following prerequisites are recommended:
These prerequisites provide the foundational knowledge necessary to grasp the more advanced concepts covered in the CCEF course. It is important that students have a general awareness of these topics to facilitate a smoother learning experience.
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course is designed for IT professionals seeking to master the essentials of Cisco's CCE solutions.
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course provides foundational knowledge on the architecture, components, functionality, and management of Cisco Contact Center Enterprise solutions.
Learning objectives and outcomes: