Understanding Cisco Contact Center Enterprise Foundations (CCEF)


Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Certification Training Course Overview

Enroll for the one days Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification training from Koenig Solutions accredited by Cisco. The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Target audience

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Objectives

After taking this course, you should be able to:

  • Provide a high-level overview of the Cisco Contact Center portfolio
  • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
  • Describe how calls flow through PCCE using appropriate terms and naming conventions
  • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
  • Identify advanced features available within the PCCE solution

 


Understanding Cisco Contact Center Enterprise Foundations (CCEF) (Duration : 8 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 700
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM


Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • Implementing and Administering Cisco Solutions (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)