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We're here to help you find itUnderstanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course Overview
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course is designed to provide a comprehensive introduction to the Cisco Contact Center Enterprise (CCE) environment. Aimed at learners who are new to the Cisco contact center platform, the course covers the basics and fundamentals of contact center operations, as well as the functionality of Packaged Contact Center Enterprise (PCCE) components.
Throughout the course, students will gain a solid understanding of key concepts, such as the Public Switched Telephone Network (PSTN), Voice Gateways, and the Cisco Unified Border Element (CUBE). The curriculum delves into essential terms, naming conventions, and access tools like the Single Pane of Glass (SPOG) and Cisco Intelligent Contact Management (ICM) Configuration Manager, ensuring that learners can navigate and manage the CCE environment effectively.
Additionally, the course explores CCE features that enhance agent management and efficiency, providing valuable insights that can lead to improved performance in a contact center setting. By the end of the course, participants will be well-equipped with the foundational knowledge necessary to work with Cisco Contact Center Enterprise solutions.
Successfully delivered 14 sessions for over 24 professionals
Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Bangladesh, Bhutan, Maldives, Nepal.
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USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with exam & Labs) |
28,359 (INR) |
Cisco Learning Credits : 10
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You can request classroom training in any city on any date by Requesting More Information
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course is designed for IT professionals seeking to master the essentials of Cisco's CCE solutions.
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course provides foundational knowledge on the architecture, components, functionality, and management of Cisco Contact Center Enterprise solutions.
Learning objectives and outcomes: