Enroll for the one days Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification training from Koenig Solutions accredited by Cisco. The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
Target audience
Objectives
After taking this course, you should be able to:
Course Details | Schedule |
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Live Virtual Classroom (Instructor-Led)
Fee : 400 (Includes Taxes)
9 AM - 5 PM |
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Client's Location As per mutual convenience |
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Classroom training is available in select Cities
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To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites: