Everything You Need to Know about Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course

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Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course Overview

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification provides fundamental knowledge about Cisco Contact Center Enterprise solutions. It covers topics including routing, scripting, and the framework that supports large-scale contact centers. Industries use it for understanding the basic setup, operation and troubleshooting of Cisco Contact Centers. It empowers professionals to use the Cisco Unified Contact Center Enterprise and Intelligent Contact Management platforms efficiently. This certification is essential for industry professionals looking to improve their skills with Cisco systems, or for those seeking to maintain their current Cisco certifications. It helps professionals in managing customer interactions effectively and improving customer service operations.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 1 Day - 8 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
04 Mar
09:30 PM - 05:30 AM CST
(8 Hours/Day)
01 Apr
10:30 PM - 06:30 AM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • Implementing and Administering Cisco Solutions (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)


Target Audience for Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Certification Training

- IT professionals implementing and configuring Cisco Contact Center Enterprise solutions.
- Network engineers interested in enhancing their knowledge of Cisco's Contact Center systems.
- System administrators managing Cisco Enterprise Contact Centers.
- Cisco partners seeking certification in the Contact Center Enterprise track.
- Telecommunication consultants specializing in contact center infrastructure solutions.

Why Choose Koenig for Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Certification Training?

- Certified Instructor: Highly-trained, experienced and certified teachers ensure that you gain an in-depth understanding of the course.
- Boost Your Career: The training significantly enhances your skills, increasing your career advancement opportunities.
- Customized Training Programs: Personalized programs catered to your learning needs and pace.
- Destination Training: Get trained from the convenience of your location.
- Affordable Pricing: Cost-effective courses providing value for money.
- Top Training Institute: Associated with a highly reputed and recognized training institute.
- Flexible Dates: Schedule your classes as per your availability.
- Instructor-Led Online Training: Live interactive sessions led by expert instructors.
- Wide Range of Courses: Broad selection of courses to choose from according to your interests.
- Accredited Training: All the courses are accredited, ensuring quality and credibility.

Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Skills Measured

After completing the Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification training, an individual can acquire skills such as understanding the architecture and components of the Cisco Contact Center Enterprise, designing routing solutions, troubleshooting common issues, and implementing security in a Cisco network. They will also learn how to configure and manage Cisco Customer Voice Portal, Cisco Unified Communications Manager, and Cisco Finesse. This training also imparts knowledge of network design and Unified Contact Center Enterprise (UCCE) deployment.

Top Companies Hiring Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Certified Professionals

Top companies hiring professionals certified in Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 include global tech giants like Cisco Systems, IBM, and Oracle. These firms seek skilled individuals for roles in network administration, systems engineering, and IT management. Additionally, Accenture and Capgemini, two leading consulting companies, also hire CCEF certified professionals for various tech consulting positions.

Learning Objectives - What you will Learn in this Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course?

The learning objectives of the Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course involve getting a foundational understanding of the Cisco Unified Contact Center Enterprise (CCE) portfolio, gaining knowledge about the components, architecture, and features of the Cisco CCE solution, and learning to handle initial system setup and configuration. Furthermore, the course aims to teach students how to integrate Cisco CCE with different Cisco Collaboration solutions and third-party applications. The emphasis is also given to understand the role of Cisco CCE in the broader concept of Customer Experience (CX) solutions and being able to troubleshoot basic Cisco CCE application components.
Student Name Feedback
Anna Christensen
He explained all the topics by giving in depth information,his pace was good,ensured all doubts were solved.
Henry Chan
Hong Kong
He presented a very good knowledge on the topics and always asked some related questions to improve my understanding.
Michael Stevens
United States
very articulate and like to follow up with students to make sure they understand...


Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes you can.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
No, the published fee includes all applicable taxes.
Yes, we do.
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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