Understanding Cisco Contact Center Enterprise Foundations (CCEF)

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Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course Overview

Enroll for the one days Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification training from Koenig Solutions accredited by Cisco. The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Target audience

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Objectives

After taking this course, you should be able to:

  • Provide a high-level overview of the Cisco Contact Center portfolio
  • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
  • Describe how calls flow through PCCE using appropriate terms and naming conventions
  • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
  • Identify advanced features available within the PCCE solution

 

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
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You will learn:

Module 1: Introduction to CCE
  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals
  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • CCE Access Environment
  • CCE Routing Configuration
  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager
  • Agent Management
  • Agent Efficiency
Live Online Training (Duration : 8 Hours)
Group Training 700 Per Participant Incl. Official Courseware
Online
15 Aug GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 Sep GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
800 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Comfort Track

If you think 8 hours is too fast, we can offer Comfort Track for 16 hours for only USD 1,600
Enquire Now!

Course Prerequisites

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • Implementing and Administering Cisco Solutions (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)

 

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The Fee includes:
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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