MS-740: Troubleshooting Microsoft Teams Course Overview

MS-740: Troubleshooting Microsoft Teams Course Overview

The MS-740: Troubleshooting Microsoft Teams course is designed for professionals responsible for managing and troubleshooting Microsoft Teams. It offers comprehensive guidance on resolving various issues that may arise within the Teams platform.

Module 1 focuses on voice issues, such as audio and video flow, emergency calling, and direct routing problems. Module 2 dives into Microsoft Teams meetings and live events, teaching learners how to handle live event challenges, configure Teams services, and resolve client and messaging issues. Module 3 targets federation issues, including interoperability with Skype for Business and federation challenges within Teams.

Module 4 is about troubleshooting sign-in problems, covering account, network, member sign-in, and guest access difficulties. Module 5 is dedicated to resolving issues related to Teams and channels, including troubleshooting apps and channel-related problems. Lastly, Module 6 addresses file issues in different contexts, such as person-to-person chats, private channels, and public channels.

Learners will benefit from this course by gaining the skills necessary to ensure a smooth and efficient Microsoft Teams experience in their organizations, enhancing productivity and collaboration.

CoursePage_session_icon 

Successfully delivered 5 sessions for over 66 professionals

Advance

Purchase This Course

USD

1,550

View Fees Breakdown

Course Fee 1,550
Total Fees
(without exam)
1,550 (USD)
  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
  • Select Date
    date-img
  • CST(united states) date-img

Select Time


♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Request More Information

Email:  WhatsApp:

Course Advisor

advisor-image

Subhendu Mukherjee

6+ Years Experience

Subject Matter Expert: SharePoint Online (2019 to 2025)


As a Microsoft Certified Trainer specializing in Microsoft cloud technologies and AI-driven solutions such as Microsoft Copilot, Microsoft 365, and Azure, I bring extensive experience in delivering tailored training programs to international and corporate clients. My expertise spans a wide range of Microsoft technologies, including:



  • Microsoft 365 Administration & Security

  • Microsoft Defender

  • Microsoft Purview

  • Exchange Online

  • SharePoint Online

  • OneDrive for Business

  • Microsoft Teams

  • Intune and Mobile Device Management

  • Microsoft Copilot

  • Azure Administration

  • Windows Server Management (Windows Server 2016, 2019, and 2022)


This diverse skill set allows me to design and implement customized training programs that address the unique needs of each organization. My strong communication and interpersonal skills ensure that I can effectively engage and motivate learners at all levels, fostering a deep understanding of the technologies being taught.


Committed to staying ahead of industry trends and advancements, I continuously pursue learning opportunities to enhance my expertise. With a passion for teaching and a focus on delivering measurable results, I strive to empower organizations to strengthen their technological capabilities and upskill their IT teams.


Corporate Client Training Experience


As a Microsoft Certified Trainer, I have delivered advanced training programs tailored to the unique needs of global corporate and government clients. My expertise spans Microsoft 365 Compliance, Microsoft Defender, SharePoint Online, Microsoft Teams, and Microsoft 365 Administration, empowering organizations to enhance collaboration, security, and productivity. Below is a selection of key clients and the training I provided:



  1. Akamai Technologies (IT, India) – Delivered Microsoft 365 Compliance and Defender training to strengthen their cybersecurity posture and regulatory adherence.

  2. Aramco (Oil & Gas, Saudi Arabia) – Conducted SharePoint Online and Microsoft Teams training to streamline document management and team collaboration.

  3. Australian Government Department of Defense – Provided in-depth training on Microsoft 365 Administration and Microsoft Defender for secure IT operations.

  4. Boston Consulting Group – Delivered advanced training on Microsoft Teams and SharePoint Online to support global collaboration and secure data sharing.

  5. Etihad Airways (Aviation, UAE) – Trained IT staff on Microsoft 365 Compliance solutions and Intune to ensure robust security and data protection.

  6. Interpol (Government, France) – Designed and delivered security-focused training programs, including Microsoft Defender for Endpoint and Microsoft Purview.

  7. KPMG (Global) – Provided comprehensive training on Microsoft 365 Administration and Compliance to facilitate cloud-based operations securely.

  8. Rio Tinto (Mining, Australia) – Delivered SharePoint Online and Microsoft Teams training to improve internal communication and file management.

  9. Weill Cornell Medicine - Qatar (Education, Qatar) – Conducted training on Microsoft Purview and Teams to support secure academic collaboration and compliance with data protection regulations.

  10. Westpac (Banking, Australia) – Provided Microsoft 365 Administrator and SharePoint Online training to enhance IT infrastructure and collaboration capabilities.

  11. Bupa (Healthcare, Australia) – Delivered Microsoft Teams and Defender training to improve secure communication and compliance with healthcare regulations.

  12. Diageo (Consumer Goods, Global) – Conducted Microsoft 365 Compliance and Microsoft Defender training to ensure secure handling of sensitive business data.

  13. DHL (Logistics, Global) – Provided Microsoft Teams and SharePoint Online training to enhance productivity and secure document sharing across operations.

  14. Government Technology Agency (Singapore) – Delivered Microsoft 365 Administration and Compliance training to strengthen governance and secure IT workflows.

  15. Microsoft Corporation – Conducted advanced training sessions on Microsoft 365 technologies to support their internal teams and partner organizations.


This diverse experience demonstrates my ability to train teams across industries, equipping them with the knowledge and skills required to optimize their use of Microsoft technologies and ensure secure, efficient operations.


I have been associated with Koenig since September 2019, contributing to the organization’s training excellence. With 14 years of consecutive experience in the training domain, I am confident in my ability to deliver impactful, results-oriented training solutions.

Course Prerequisites

To ensure that participants are adequately prepared for the MS-740: Troubleshooting Microsoft Teams course and can fully benefit from its content, the following prerequisites are recommended:


  • Basic understanding of Microsoft Teams functionality and navigation
  • Familiarity with common Microsoft Teams usage scenarios, such as chat, meetings, calls, and collaboration on files
  • Knowledge of basic networking concepts, including TCP/IP, DNS, and firewalls
  • Experience with administering Microsoft 365 services, particularly focusing on Teams administration
  • Understanding of core Microsoft 365 concepts and services, including Exchange, SharePoint, and OneDrive for Business
  • Familiarity with PowerShell scripting and the Microsoft 365 admin center
  • Experience with endpoint management, including devices that run Teams client applications
  • An awareness of basic security and compliance concepts relevant to Microsoft Teams

These prerequisites are designed to provide a solid foundation upon which the course material can build, ensuring that participants are able to understand and troubleshoot issues effectively within the Microsoft Teams environment.


MS-740: Troubleshooting Microsoft Teams

Target Audience for MS-740: Troubleshooting Microsoft Teams

MS-740: Troubleshooting Microsoft Teams is a specialized course aimed at IT professionals responsible for managing and resolving issues within Microsoft Teams environments.


  • IT Support Technicians
  • Systems Administrators
  • Network Administrators
  • Microsoft Teams Administrators
  • Unified Communications Engineers
  • Helpdesk Professionals with a focus on Microsoft products
  • IT Professionals aiming for Microsoft Teams support roles
  • IT Consultants who specialize in Office 365 services
  • Microsoft Certified Trainers (MCTs) preparing to teach Microsoft Teams courses
  • Professionals preparing for the MS-740 certification exam


Learning Objectives - What you will Learn in this MS-740: Troubleshooting Microsoft Teams?

Introduction to Learning Outcomes and Concepts Covered:

The MS-740: Troubleshooting Microsoft Teams course equips students with the skills to resolve common issues in Teams concerning voice, meetings, federation, sign-in processes, channels, and file management.

Learning Objectives and Outcomes:

  • Identify and resolve audio and video flow problems to ensure seamless communication within Microsoft Teams.
  • Troubleshoot and rectify emergency calling and direct routing issues to maintain compliance and connectivity.
  • Diagnose and fix issues related to Microsoft Teams meetings and live events, enhancing the user experience.
  • Configure and troubleshoot Teams services to optimize functionality and user interaction.
  • Address Teams client issues, ensuring the application performs efficiently on various devices.
  • Resolve messaging problems to maintain the integrity and flow of communication within the platform.
  • Troubleshoot interoperability challenges with Skype for Business, ensuring smooth federation between different communication tools.
  • Navigate sign-in complications, including account, network, member, and guest access issues, to guarantee user accessibility.
  • Manage and resolve issues within Teams apps and both public and private channels, maintaining collaboration efficiency.
  • Fix file access and sharing issues in person-to-person chats, as well as private and public channels, to ensure proper document management and collaboration.
USD