MS-740: Troubleshooting Microsoft Teams Course Overview

Subject Matter Expert: SharePoint Online (2019 to 2025)

As a Microsoft Certified Trainer specializing in Microsoft cloud technologies and AI-driven solutions such as Microsoft Copilot, Microsoft 365, and Azure, I bring extensive experience in delivering tailored training programs to international and corporate clients. My expertise spans a wide range of Microsoft technologies, including:

• Microsoft 365 Administration & Security


• Microsoft Defender


• Microsoft Purview


• Exchange Online


• SharePoint Online


• OneDrive for Business


• Microsoft Teams


• Intune and Mobile Device Management


• Microsoft Copilot


• Azure Administration


• Windows Server Management (Windows Server 2016, 2019, and 2022)

This diverse skill set allows me to design and implement customized training programs that address the unique needs of each organization. My strong communication and interpersonal skills ensure that I can effectively engage and motivate learners at all levels, fostering a deep understanding of the technologies being taught.

Committed to staying ahead of industry trends and advancements, I continuously pursue learning opportunities to enhance my expertise. With a passion for teaching and a focus on delivering measurable results, I strive to empower organizations to strengthen their technological capabilities and upskill their IT teams.

Corporate Client Training Experience

As a Microsoft Certified Trainer, I have delivered advanced training programs tailored to the unique needs of global corporate and government clients. My expertise spans Microsoft 365 Compliance, Microsoft Defender, SharePoint Online, Microsoft Teams, and Microsoft 365 Administration, empowering organizations to enhance collaboration, security, and productivity. Below is a selection of key clients and the training I provided:

1. Akamai Technologies (IT, India) – Delivered Microsoft 365 Compliance and Defender training to strengthen their cybersecurity posture and regulatory adherence.


2. Aramco (Oil & Gas, Saudi Arabia) – Conducted SharePoint Online and Microsoft Teams training to streamline document management and team collaboration.


3. Australian Government Department of Defense – Provided in-depth training on Microsoft 365 Administration and Microsoft Defender for secure IT operations.


4. Boston Consulting Group – Delivered advanced training on Microsoft Teams and SharePoint Online to support global collaboration and secure data sharing.


5. Etihad Airways (Aviation, UAE) – Trained IT staff on Microsoft 365 Compliance solutions and Intune to ensure robust security and data protection.


6. Interpol (Government, France) – Designed and delivered security-focused training programs, including Microsoft Defender for Endpoint and Microsoft Purview.


7. KPMG (Global) – Provided comprehensive training on Microsoft 365 Administration and Compliance to facilitate cloud-based operations securely.


8. Rio Tinto (Mining, Australia) – Delivered SharePoint Online and Microsoft Teams training to improve internal communication and file management.


9. Weill Cornell Medicine - Qatar (Education, Qatar) – Conducted training on Microsoft Purview and Teams to support secure academic collaboration and compliance with data protection regulations.


10. Westpac (Banking, Australia) – Provided Microsoft 365 Administrator and SharePoint Online training to enhance IT infrastructure and collaboration capabilities.


11. Bupa (Healthcare, Australia) – Delivered Microsoft Teams and Defender training to improve secure communication and compliance with healthcare regulations.


12. Diageo (Consumer Goods, Global) – Conducted Microsoft 365 Compliance and Microsoft Defender training to ensure secure handling of sensitive business data.


13. DHL (Logistics, Global) – Provided Microsoft Teams and SharePoint Online training to enhance productivity and secure document sharing across operations.


14. Government Technology Agency (Singapore) – Delivered Microsoft 365 Administration and Compliance training to strengthen governance and secure IT workflows.


15. Microsoft Corporation – Conducted advanced training sessions on Microsoft 365 technologies to support their internal teams and partner organizations.

This diverse experience demonstrates my ability to train teams across industries, equipping them with the knowledge and skills required to optimize their use of Microsoft technologies and ensure secure, efficient operations.

I have been associated with Koenig since September 2019, contributing to the organization’s training excellence. With 14 years of consecutive experience in the training domain, I am confident in my ability to deliver impactful, results-oriented training solutions.