MS-740: Troubleshooting Microsoft Teams Course Overview

The MS-740: Troubleshooting Microsoft Teams course is designed for professionals responsible for managing and troubleshooting Microsoft Teams. It offers comprehensive guidance on resolving various issues that may arise within the Teams platform.

Module 1 focuses on voice issues, such as audio and video flow, emergency calling, and direct routing problems. Module 2 dives into Microsoft Teams meetings and live events, teaching learners how to handle live event challenges, configure Teams services, and resolve client and messaging issues. Module 3 targets federation issues, including interoperability with Skype for Business and federation challenges within Teams.

Module 4 is about troubleshooting sign-in problems, covering account, network, member sign-in, and guest access difficulties. Module 5 is dedicated to resolving issues related to Teams and channels, including troubleshooting apps and channel-related problems. Lastly, Module 6 addresses file issues in different contexts, such as person-to-person chats, private channels, and public channels.

Learners will benefit from this course by gaining the skills necessary to ensure a smooth and efficient Microsoft Teams experience in their organizations, enhancing productivity and collaboration.