MS-740: Troubleshooting Microsoft Teams Advanced
MS-740: Troubleshooting Microsoft Teams equips support engineers with advanced skills to resolve complex issues in Microsoft Teams environments, including voice, meetings, file access, and sign-in problems. Designed for IT professionals troubleshooting enterprise collaboration systems, this course addresses the critical demand for experts who can ensure seamless Teams operations—vital as over 300 million users rely on Teams daily. Learners gain hands-on techniques to analyze logs, diagnose federation issues, and optimize performance.
This course prepares candidates for the Microsoft 365 Certified: Teams Support Engineer Specialty certification, validating expertise recognized by global enterprises. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring practical mastery. Earning this credential positions engineers for roles with median salaries exceeding $76,000 and accelerates career advancement in cloud communication support.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft MS-740: Troubleshooting Microsoft Teams course is designed for IT professionals preparing for the MS-740 certification exam, which validates advanced skills in diagnosing and resolving issues within Microsoft Teams environments. This training targets support engineers, unified communications specialists, and cloud collaboration administrators responsible for maintaining optimal performance of Microsoft 365 collaboration tools. With over 270 million monthly active users on Microsoft Teams as of 2022, enterprises increasingly demand skilled professionals who can troubleshoot complex deployment, connectivity, and service issues across voice, meetings, file sharing, and federation scenarios.
Participants engage with core technologies including Microsoft Teams Admin Center, Azure Active Directory (Microsoft Entra ID), Call Quality Dashboard (CQD), Microsoft 365 Defender, SharePoint Online, and PowerShell for Teams. The hands-on lab environment leverages real-world simulations in the Microsoft 365 admin portal, where learners configure policies, analyze telemetry logs, and resolve issues such as poor call quality, meeting join failures, guest access restrictions, and file synchronization errors. A key practical scenario involves diagnosing a hybrid voice issue by interpreting SIP logs, validating telephony settings, and using network tracing tools to identify root causes affecting audio/video flow—mirroring actual enterprise troubleshooting workflows.
This course prepares candidates for the Microsoft 365 Certified: Teams Support Engineer Specialty credential, recognized globally for its rigor and alignment with enterprise support requirements. Certified professionals report average salary increases of up to 20%, with roles like Senior Teams Administrator and Collaboration Engineer commanding annual salaries between $95,000 and $125,000 in North America. Koenig Solutions enhances preparation through instructor-led, Guaranteed-to-Run batches using official Microsoft courseware, ensuring learners gain structured, exam-focused training with one-on-one mentoring. Earning the MS-740 certification positions IT support engineers to lead mission-critical troubleshooting initiatives in modern digital workplaces.
What You'll Learn
Prerequisites
- Experience configuring and managing Microsoft Teams with MS-740: Troubleshooting Microsoft Teams by Microsoft
- Proficiency in using Windows PowerShell for automation and troubleshooting in Teams environments
- Working knowledge of basic networking protocols such as TCP/IP, DNS, and DHCP essential for Teams troubleshooting
- Understanding of telephony concepts like VoIP, PSTN, and SIP to resolve Teams call issues
- Familiarity with Microsoft Azure fundamentals and Azure AD identity services to support Teams deployment
- Hands-on experience with monitoring, performance tuning, and log analysis in Microsoft 365 environments to optimize Teams performance
Certification Exam
Everything you need to know about the MS-740 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering MS-740: Troubleshooting Microsoft Teams
2
Day 2– Resolving MS-740 Microsoft Teams Voice Issues
3
Day 3– Fixing MS-740 Meetings, Events, and Messaging
4
Day 4– MS-740 Client, Services, and Sign-In Fixes
5
Day 5– MS-740 Federation, Channels, and File Sharing
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of MS-740 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MS-740 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Teams Support Engineer
- Unified Communications Analyst
- Collaboration Support Specialist
- Cloud Communications Engineer
- Microsoft 365 Support Engineer
- UC Troubleshooting Engineer
Companies Hiring
and 5,000+ organizations worldwide seeking MS-740 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the MS-740 training course
Is the MS-740 certification exam included in the training, and what is the cost if separate?
What training formats does Koenig offer for MS-740: Troubleshooting Microsoft Teams, and is it Guaranteed-to-Run?
How long is lab access provided for MS-740 training, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for MS-740 training?
What is the format, number of questions, passing score, and time limit for the MS-740 exam?
How long is the Microsoft 365 Certified: Teams Support Engineer Specialty valid, and how do I renew it?
Does Koenig provide post-training support after completing the MS-740 course?
What prerequisites or experience are recommended for the MS-740: Troubleshooting Microsoft Teams course?
What career benefits and salary impact can I expect after earning the MS-740 certification?
How does Koenig's MS-740 training compare to self-study for exam preparation?
Still have questions?
Chat with a Training Advisor →Happiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.