MS-740: Troubleshooting Microsoft Teams Certification Training Course Overview

In this 2 days course by Koenig Solutions, accredited by Microsoft, the candidates are the are support engineers who support Microsoft Teams environments, troubleshoot deployments, tune performance, collect and analyze telemetry and log data, and manage Teams environments.

Target Audience:

Candidates should have significant exposure unified communications and hands-on experience with Microsoft Teams.

In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

 

Learning Objectives

  • Troubleshoot Microsoft Teams voice issues
  • Troubleshoot issues with Microsoft Teams meetings and live events
  • Troubleshoot federation issues
  • Troubleshoot issues signing into Microsoft Teams
  • Troubleshoot teams and channels
  • Troubleshoot issues with files

MS-740: Troubleshooting Microsoft Teams (16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 850
01 - 02 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 07 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 950
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Troubleshoot Microsoft Teams voice issues (15-20%)
  • Troubleshoot audio and video flow issues
  • Troubleshoot emergency calling issues
  • Troubleshoot direct routing issues
Module 2: Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
  • Troubleshoot live events issues
  • Configure and troubleshoot Teams services
  • Troubleshoot Teams client issues
  • Troubleshoot messaging issues
Module 3: Troubleshoot federation issues (10-15%)
  • Troubleshoot issues interoperating with Skype for Business
  • Troubleshoot Teams federation issues
Module 4: Troubleshoot issues signing into Microsoft Teams (15-20%)
  • Troubleshoot account and network issues
  • Troubleshoot member sign-in issues
  • Troubleshoot guest access issues
Module 5: Troubleshoot teams and channels (10-15%)
  • Troubleshoot issues with apps
  • Troubleshoot issues with public and private channels
Module 6: Troubleshoot issues with files (15-20%)
  • Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
  • Troubleshoot file issues for private channels
  • Troubleshoot file issues for public channels
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Course Prerequisites
  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring