MS-740: Troubleshooting Microsoft Teams Course Overview

To ensure that participants are adequately prepared for the MS-740: Troubleshooting Microsoft Teams course and can fully benefit from its content, the following prerequisites are recommended:

• Basic understanding of Microsoft Teams functionality and navigation
• Familiarity with common Microsoft Teams usage scenarios, such as chat, meetings, calls, and collaboration on files
• Knowledge of basic networking concepts, including TCP/IP, DNS, and firewalls
• Experience with administering Microsoft 365 services, particularly focusing on Teams administration
• Understanding of core Microsoft 365 concepts and services, including Exchange, SharePoint, and OneDrive for Business
• Familiarity with PowerShell scripting and the Microsoft 365 admin center
• Experience with endpoint management, including devices that run Teams client applications
• An awareness of basic security and compliance concepts relevant to Microsoft Teams

These prerequisites are designed to provide a solid foundation upon which the course material can build, ensuring that participants are able to understand and troubleshoot issues effectively within the Microsoft Teams environment.

Target Audience for MS-740: Troubleshooting Microsoft Teams

MS-740: Troubleshooting Microsoft Teams is a specialized course aimed at IT professionals responsible for managing and resolving issues within Microsoft Teams environments.

• IT Support Technicians
• Systems Administrators
• Network Administrators
• Microsoft Teams Administrators
• Unified Communications Engineers
• Helpdesk Professionals with a focus on Microsoft products
• IT Professionals aiming for Microsoft Teams support roles
• IT Consultants who specialize in Office 365 services
• Microsoft Certified Trainers (MCTs) preparing to teach Microsoft Teams courses
• Professionals preparing for the MS-740 certification exam

Learning Objectives - What you will Learn in this MS-740: Troubleshooting Microsoft Teams?

Introduction to Learning Outcomes and Concepts Covered:

The MS-740: Troubleshooting Microsoft Teams course equips students with the skills to resolve common issues in Teams concerning voice, meetings, federation, sign-in processes, channels, and file management.

Learning Objectives and Outcomes:

• Identify and resolve audio and video flow problems to ensure seamless communication within Microsoft Teams.
• Troubleshoot and rectify emergency calling and direct routing issues to maintain compliance and connectivity.
• Diagnose and fix issues related to Microsoft Teams meetings and live events, enhancing the user experience.
• Configure and troubleshoot Teams services to optimize functionality and user interaction.
• Address Teams client issues, ensuring the application performs efficiently on various devices.
• Resolve messaging problems to maintain the integrity and flow of communication within the platform.
• Troubleshoot interoperability challenges with Skype for Business, ensuring smooth federation between different communication tools.
• Navigate sign-in complications, including account, network, member, and guest access issues, to guarantee user accessibility.
• Manage and resolve issues within Teams apps and both public and private channels, maintaining collaboration efficiency.
• Fix file access and sharing issues in person-to-person chats, as well as private and public channels, to ensure proper document management and collaboration.