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MS-740: Troubleshooting Microsoft Teams Course Overview

MS-740: Troubleshooting Microsoft Teams Course Overview

The MS-740: Troubleshooting Microsoft Teams course is designed for professionals responsible for managing and troubleshooting Microsoft Teams. It offers comprehensive guidance on resolving various issues that may arise within the Teams platform.

Module 1 focuses on voice issues, such as audio and video flow, emergency calling, and direct routing problems. Module 2 dives into Microsoft Teams meetings and live events, teaching learners how to handle live event challenges, configure Teams services, and resolve client and messaging issues. Module 3 targets federation issues, including interoperability with Skype for Business and federation challenges within Teams.

Module 4 is about troubleshooting sign-in problems, covering account, network, member sign-in, and guest access difficulties. Module 5 is dedicated to resolving issues related to Teams and channels, including troubleshooting apps and channel-related problems. Lastly, Module 6 addresses file issues in different contexts, such as person-to-person chats, private channels, and public channels.

Learners will benefit from this course by gaining the skills necessary to ensure a smooth and efficient Microsoft Teams experience in their organizations, enhancing productivity and collaboration.

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  • Live Online Training (Duration : 24 Hours)
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Classroom Training price is on request

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Course Prerequisites

To ensure that participants are adequately prepared for the MS-740: Troubleshooting Microsoft Teams course and can fully benefit from its content, the following prerequisites are recommended:


  • Basic understanding of Microsoft Teams functionality and navigation
  • Familiarity with common Microsoft Teams usage scenarios, such as chat, meetings, calls, and collaboration on files
  • Knowledge of basic networking concepts, including TCP/IP, DNS, and firewalls
  • Experience with administering Microsoft 365 services, particularly focusing on Teams administration
  • Understanding of core Microsoft 365 concepts and services, including Exchange, SharePoint, and OneDrive for Business
  • Familiarity with PowerShell scripting and the Microsoft 365 admin center
  • Experience with endpoint management, including devices that run Teams client applications
  • An awareness of basic security and compliance concepts relevant to Microsoft Teams

These prerequisites are designed to provide a solid foundation upon which the course material can build, ensuring that participants are able to understand and troubleshoot issues effectively within the Microsoft Teams environment.


Target Audience for MS-740: Troubleshooting Microsoft Teams

MS-740: Troubleshooting Microsoft Teams is a specialized course aimed at IT professionals responsible for managing and resolving issues within Microsoft Teams environments.


  • IT Support Technicians
  • Systems Administrators
  • Network Administrators
  • Microsoft Teams Administrators
  • Unified Communications Engineers
  • Helpdesk Professionals with a focus on Microsoft products
  • IT Professionals aiming for Microsoft Teams support roles
  • IT Consultants who specialize in Office 365 services
  • Microsoft Certified Trainers (MCTs) preparing to teach Microsoft Teams courses
  • Professionals preparing for the MS-740 certification exam


Learning Objectives - What you will Learn in this MS-740: Troubleshooting Microsoft Teams?

Introduction to Learning Outcomes and Concepts Covered:

The MS-740: Troubleshooting Microsoft Teams course equips students with the skills to resolve common issues in Teams concerning voice, meetings, federation, sign-in processes, channels, and file management.

Learning Objectives and Outcomes:

  • Identify and resolve audio and video flow problems to ensure seamless communication within Microsoft Teams.
  • Troubleshoot and rectify emergency calling and direct routing issues to maintain compliance and connectivity.
  • Diagnose and fix issues related to Microsoft Teams meetings and live events, enhancing the user experience.
  • Configure and troubleshoot Teams services to optimize functionality and user interaction.
  • Address Teams client issues, ensuring the application performs efficiently on various devices.
  • Resolve messaging problems to maintain the integrity and flow of communication within the platform.
  • Troubleshoot interoperability challenges with Skype for Business, ensuring smooth federation between different communication tools.
  • Navigate sign-in complications, including account, network, member, and guest access issues, to guarantee user accessibility.
  • Manage and resolve issues within Teams apps and both public and private channels, maintaining collaboration efficiency.
  • Fix file access and sharing issues in person-to-person chats, as well as private and public channels, to ensure proper document management and collaboration.