MS-720T00: Microsoft Teams Voice Engineer Course Overview

MS-720T00: Microsoft Teams Voice Engineer Course Overview

The MS-720T00: Microsoft Teams Voice Engineer course is designed to equip learners with the skills needed to Plan, configure, manage, and troubleshoot Microsoft Teams Voice solutions. This includes understanding how to Integrate voice capabilities in Teams, Optimize network performance, and migrate from Skype for Business to Teams. As part of Microsoft Teams voice training, learners will delve into configuring phone systems, auto attendants, and call queues, as well as deploying Direct Routing and leveraging additional services to enhance Teams Phone.

The course is structured into modules, starting with Module 1 focusing on planning and configuration, and Module 2 on management. Through a mix of lessons and hands-on labs, participants will gain practical experience in Configuring and managing voice users, Deploying Teams devices, and Monitoring and troubleshooting Teams Phone issues. This comprehensive training prepares individuals to become proficient Microsoft Teams Voice Engineers, essential for any organization leveraging Teams for unified communications.

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Course Prerequisites

To ensure a successful learning experience in the MS-720T00: Microsoft Teams Voice Engineer course, it is recommended that participants have the following minimum prerequisites:


  • Fundamental understanding of Microsoft Teams and its basic functionality.
  • Basic knowledge of telephony concepts and traditional telephony systems.
  • Familiarity with general networking technologies, including an understanding of TCP/IP, and networking protocols.
  • Experience with using PowerShell or a willingness to learn basic PowerShell commands.
  • Some exposure to or experience with Skype for Business Online or Skype for Business Server solutions.

Please note that while these prerequisites are intended to provide a foundation for the course content, a strong motivation to learn and engage with the material can also significantly contribute to your success in this training.


Target Audience for MS-720T00: Microsoft Teams Voice Engineer

The MS-720T00 course equips IT professionals with the skills to configure and manage Microsoft Teams Voice solutions.


  • IT Support Engineers focused on communication infrastructure
  • Systems Administrators managing Microsoft Teams environments
  • Voice Engineers transitioning from Skype for Business to Teams
  • Network Engineers optimizing VoIP services
  • Unified Communications Managers overseeing voice solutions
  • Microsoft 365 Certified Teams Administrators
  • IT Consultants designing Teams deployments for organizations
  • Telecommunications Specialists implementing Direct Routing
  • IT Project Managers overseeing voice integration projects
  • Technical Advisors for Teams Phone systems


Learning Objectives - What you will Learn in this MS-720T00: Microsoft Teams Voice Engineer?

Introduction to Learning Outcomes

This course equips participants with the skills to plan, deploy, manage, and troubleshoot Microsoft Teams Voice solutions, ensuring efficient communication within an organization.

Learning Objectives and Outcomes

  • Understand how to plan and implement Teams Phone as a comprehensive voice solution in Microsoft Teams.
  • Optimize network performance specifically for Teams Phone to ensure high-quality voice and video communication.
  • Migrate existing voice services seamlessly from Skype for Business Server to Microsoft Teams.
  • Configure Teams Phone systems, including user settings, policies, and voice routing.
  • Set up and manage Auto Attendants and Call Queues for efficient call management.
  • Deploy and configure Direct Routing to connect external phone systems with Teams.
  • Extend the functionality of Teams Phone with additional services and integrations.
  • Manage voice users and policies within the Teams environment to maintain control over the voice infrastructure.
  • Monitor and troubleshoot Teams Phone to resolve issues promptly and maintain service quality.
  • Gain hands-on experience through labs to solidify understanding and application of Teams Voice features and configurations.

Technical Topic Explanation

Plan, configure, manage, and troubleshoot Microsoft Teams Voice solutions

Microsoft Teams Voice solutions involve setting up, configuring, managing, and solving issues related to the voice capabilities within Microsoft Teams. This process requires understanding the technical integration of voice services, ensuring clear communication, and maintaining system reliability. Professionals involved typically undergo Microsoft Teams Voice Engineer Training (MS-720) to gain expertise in deploying, managing, and troubleshooting these solutions efficiently. This training equips them to handle voice routing, configure voice policies, and ensure seamless communication across an organization.

Integrate voice capabilities in Teams

Integrating voice capabilities in Microsoft Teams involves setting up and optimizing communication features like calls and conferences within Teams. This functionality transforms Teams into a powerful hub for all communications, aligning voice calls with shared files, chats, and meetings, directly in one platform. Key training like MS 720T00 or the Microsoft Teams Voice Engineer training prepares professionals to design, plan, and implement these voice solutions. This ensures that Teams not only serves as a collaboration tool but also as a comprehensive system for telephony tasks, enhancing business operations and connectivity.

Configuring and managing voice users

Configuring and managing voice users involves setting up and adjusting settings for individuals within a system like Microsoft Teams. This process includes enabling voice features, assigning phone numbers, and customizing user options to facilitate clear and efficient voice communications. Training, such as Microsoft Teams Voice Engineer training, is crucial as it equips professionals with the necessary skills to handle voice solutions effectively within Teams, ensuring seamless communication and collaboration across an organization. This is pivotal in maximizing the utility of Microsoft 720 Teams integration.

Optimize network performance

To optimize network performance, focus on enhancing the efficiency and speed of data transmission across your network. Begin by assessing network traffic and identifying bottlenecks. Implement Quality of Service (QoS) to prioritize critical data traffic, such as Microsoft Teams voice communications. Use network monitoring tools to track performance and prevent congestion. Ensure your network infrastructure is updated and that configurations are optimized for current usage patterns. Reducing latency, managing bandwidth effectively, and regularly updating hardware and software are also key to maintaining an efficient network. This process is crucial for supporting seamless voice and video data flow in applications like Microsoft Teams.

Deploying Teams devices

Deploying Teams devices involves setting up and configuring hardware and software to support Microsoft Teams communication. This includes installing phones, headsets, and conference room equipment that are compatible with Teams, ensuring they work seamlessly for voice and video calls, meetings, and collaboration. Training, particularly courses like MS 720T00 or Microsoft Teams Voice Engineer Training, equips professionals with the skills to implement and manage these solutions efficiently, focusing on optimizing voice quality and network performance to enhance communication across an organization.

Monitoring and troubleshooting Teams Phone issues

Monitoring and troubleshooting Teams Phone issues involves understanding the integration of voice communication services within Microsoft Teams. Essential for a Teams Voice Engineer, this task requires thorough examination of call quality, connectivity, and user experience issues. Solutions involve analyzing the infrastructure, using diagnostic tools, and applying Microsoft Teams Voice training to effectively address and resolve problems, ensuring clear, reliable communication. Training like the MS 720T00 specifically equips professionals with the necessary skills to effectively manage and troubleshoot voice systems in Microsoft Teams, optimizing performance in corporate environments.

Target Audience for MS-720T00: Microsoft Teams Voice Engineer

The MS-720T00 course equips IT professionals with the skills to configure and manage Microsoft Teams Voice solutions.


  • IT Support Engineers focused on communication infrastructure
  • Systems Administrators managing Microsoft Teams environments
  • Voice Engineers transitioning from Skype for Business to Teams
  • Network Engineers optimizing VoIP services
  • Unified Communications Managers overseeing voice solutions
  • Microsoft 365 Certified Teams Administrators
  • IT Consultants designing Teams deployments for organizations
  • Telecommunications Specialists implementing Direct Routing
  • IT Project Managers overseeing voice integration projects
  • Technical Advisors for Teams Phone systems


Learning Objectives - What you will Learn in this MS-720T00: Microsoft Teams Voice Engineer?

Introduction to Learning Outcomes

This course equips participants with the skills to plan, deploy, manage, and troubleshoot Microsoft Teams Voice solutions, ensuring efficient communication within an organization.

Learning Objectives and Outcomes

  • Understand how to plan and implement Teams Phone as a comprehensive voice solution in Microsoft Teams.
  • Optimize network performance specifically for Teams Phone to ensure high-quality voice and video communication.
  • Migrate existing voice services seamlessly from Skype for Business Server to Microsoft Teams.
  • Configure Teams Phone systems, including user settings, policies, and voice routing.
  • Set up and manage Auto Attendants and Call Queues for efficient call management.
  • Deploy and configure Direct Routing to connect external phone systems with Teams.
  • Extend the functionality of Teams Phone with additional services and integrations.
  • Manage voice users and policies within the Teams environment to maintain control over the voice infrastructure.
  • Monitor and troubleshoot Teams Phone to resolve issues promptly and maintain service quality.
  • Gain hands-on experience through labs to solidify understanding and application of Teams Voice features and configurations.
MS-720T00: Microsoft Teams Voice Engineer