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MS-720T00: Microsoft Teams Voice Engineer Course Overview

MS-720T00: Microsoft Teams Voice Engineer Course Overview

The MS-720T00: Microsoft Teams Voice Engineer course is designed to equip learners with the skills needed to plan, configure, manage, and troubleshoot Microsoft Teams Voice solutions. This includes understanding how to integrate voice capabilities in Teams, optimize network performance, and migrate from Skype for Business to Teams. As part of Microsoft Teams voice training, learners will delve into configuring phone systems, auto attendants, and call queues, as well as deploying Direct Routing and leveraging additional services to enhance Teams Phone.

The course is structured into modules, starting with Module 1 focusing on planning and configuration, and Module 2 on management. Through a mix of lessons and hands-on labs, participants will gain practical experience in configuring and managing voice users, deploying Teams devices, and monitoring and troubleshooting Teams Phone issues. This comprehensive training prepares individuals to become proficient Microsoft Teams Voice Engineers, essential for any organization leveraging Teams for unified communications.

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  • Live Online Training (Duration : 24 Hours)
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Classroom Training price is on request

  • Live Online Training (Duration : 24 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure a successful learning experience in the MS-720T00: Microsoft Teams Voice Engineer course, it is recommended that participants have the following minimum prerequisites:


  • Fundamental understanding of Microsoft Teams and its basic functionality.
  • Basic knowledge of telephony concepts and traditional telephony systems.
  • Familiarity with general networking technologies, including an understanding of TCP/IP, and networking protocols.
  • Experience with using PowerShell or a willingness to learn basic PowerShell commands.
  • Some exposure to or experience with Skype for Business Online or Skype for Business Server solutions.

Please note that while these prerequisites are intended to provide a foundation for the course content, a strong motivation to learn and engage with the material can also significantly contribute to your success in this training.


Target Audience for MS-720T00: Microsoft Teams Voice Engineer

The MS-720T00 course equips IT professionals with the skills to configure and manage Microsoft Teams Voice solutions.


  • IT Support Engineers focused on communication infrastructure
  • Systems Administrators managing Microsoft Teams environments
  • Voice Engineers transitioning from Skype for Business to Teams
  • Network Engineers optimizing VoIP services
  • Unified Communications Managers overseeing voice solutions
  • Microsoft 365 Certified Teams Administrators
  • IT Consultants designing Teams deployments for organizations
  • Telecommunications Specialists implementing Direct Routing
  • IT Project Managers overseeing voice integration projects
  • Technical Advisors for Teams Phone systems


Learning Objectives - What you will Learn in this MS-720T00: Microsoft Teams Voice Engineer?

Introduction to Learning Outcomes

This course equips participants with the skills to plan, deploy, manage, and troubleshoot Microsoft Teams Voice solutions, ensuring efficient communication within an organization.

Learning Objectives and Outcomes

  • Understand how to plan and implement Teams Phone as a comprehensive voice solution in Microsoft Teams.
  • Optimize network performance specifically for Teams Phone to ensure high-quality voice and video communication.
  • Migrate existing voice services seamlessly from Skype for Business Server to Microsoft Teams.
  • Configure Teams Phone systems, including user settings, policies, and voice routing.
  • Set up and manage Auto Attendants and Call Queues for efficient call management.
  • Deploy and configure Direct Routing to connect external phone systems with Teams.
  • Extend the functionality of Teams Phone with additional services and integrations.
  • Manage voice users and policies within the Teams environment to maintain control over the voice infrastructure.
  • Monitor and troubleshoot Teams Phone to resolve issues promptly and maintain service quality.
  • Gain hands-on experience through labs to solidify understanding and application of Teams Voice features and configurations.