Azure Support Engineer Troubleshooting Azure Connectivity Course Overview

To successfully undertake training in the Azure Support Engineer Troubleshooting Azure Connectivity course, the following minimum prerequisites are recommended:

• Basic understanding of cloud computing concepts and models.
• Fundamental knowledge of Microsoft Azure services and architecture, including virtual networks, VPNs, and ExpressRoute.
• Familiarity with Azure Active Directory (Azure AD) and concepts of authentication and authorization.
• Experience with Windows Server administration, including Active Directory and network configuration.
• Basic knowledge of network security concepts such as firewalls, Network Security Groups (NSGs), and encryption.
• Awareness of backup and recovery strategies and how they are implemented in a cloud environment.
• An understanding of Platform as a Service (PaaS) and common issues related to PaaS deployments.
• Some experience with PowerShell or Azure CLI for basic administrative tasks.

These prerequisites ensure that learners have the foundational knowledge required to grasp the more advanced troubleshooting techniques that will be covered in the course. It is important to note that while these are the minimum requirements, a more extensive background in IT, networking, and cloud services will enhance the learning experience.

Target Audience for Azure Support Engineer Troubleshooting Azure Connectivity

The Azure Support Engineer Troubleshooting Azure Connectivity course is tailored for IT professionals seeking to enhance cloud troubleshooting skills.

• Azure Support Engineers
• Network Engineers and Administrators
• Cloud Solutions Architects
• IT Support Specialists
• Azure DevOps Engineers
• Systems Administrators with a focus on cloud services
• IT Professionals responsible for hybrid environments
• Security Engineers with a focus on cloud infrastructure
• Technical Staff involved in cloud migration projects
• Professionals preparing for Microsoft Azure certification exams

Learning Objectives - What you will Learn in this Azure Support Engineer Troubleshooting Azure Connectivity?

Introduction to Course Learning Outcomes:

The Azure Support Engineer Troubleshooting Azure Connectivity course equips students with the skills to diagnose and remedy a variety of Azure network and connectivity issues, ensuring efficient business operations and continuous service delivery.

Learning Objectives and Outcomes:

• Troubleshoot and resolve Azure backup and recovery issues, ensuring data protection and business continuity.
• Diagnose and fix connectivity problems within Azure Virtual Networks (VNets), enhancing network stability.
• Address Azure name resolution issues to maintain seamless access to applications and services.
• Resolve point-to-site and site-to-site VPN connectivity challenges, securing remote access and inter-site communication.
• Troubleshoot Azure ExpressRoute connectivity problems, optimizing private connections to Azure services.
• Identify and fix issues related to Platform as a Service (PaaS) and its integrations, ensuring reliable service deployment and operation.
• Diagnose and rectify Azure Active Directory authentication and hybrid authentication issues, ensuring secure identity management.
• Troubleshoot authorization issues in Azure, preserving appropriate access control and compliance.
• Resolve Azure network security problems, including those related to Network Security Groups (NSGs) and Azure Firewall, to protect network resources.
• Address VM connectivity concerns, including the use of Azure Bastion and Just-In-Time (JIT) VM access, to maintain secure and reliable access to virtual machines.