Troubleshooting and Maintenance of Amdocs Solutions Course Overview

Course Prerequisites

• Basic Computer Knowledge.

Target Audience for Troubleshooting and Maintenance of Amdocs Solutions

1. This advanced course hones skills in troubleshooting and maintaining Amdocs Solutions, aimed at IT professionals.

   
   

• Amdocs Solutions Architects
• System Administrators specializing in Amdocs systems
• IT Support Engineers focused on Amdocs products
• Network Administrators managing Amdocs integrations
• Database Administrators overseeing Amdocs databases
• Application Support Analysts working with Amdocs applications
• IT Security Specialists responsible for Amdocs solutions
• Cloud Engineers involved in Amdocs cloud deployments
• IT Compliance Officers ensuring Amdocs solutions meet standards
• Performance Engineers optimizing Amdocs environments
• Disaster Recovery Specialists for Amdocs systems
• Automation Engineers automating Amdocs maintenance and troubleshooting
• Technical Consultants advising on Amdocs best practices
• DevOps Engineers working with Amdocs in multi-vendor environments
• Technical Support Staff for companies using Amdocs software
• IT Operations Managers overseeing Amdocs solutions maintenance
• Software Developers and Programmers customizing Amdocs applications

Learning Objectives - What you will Learn in this Troubleshooting and Maintenance of Amdocs Solutions?

Introduction to the Course's Learning Outcomes and Concepts Covered:

Gain comprehensive skills in troubleshooting and maintaining Amdocs solutions, covering architecture, performance, security, compliance, and automation within various environments including cloud and multi-vendor scenarios.

Learning Objectives and Outcomes:

• Understand the overall architecture of Amdocs solutions and identify key components critical for maintenance and troubleshooting.
• Develop strategies for effective troubleshooting and routine maintenance to ensure the smooth operation of Amdocs systems.
• Learn best practices for monitoring Amdocs solutions and how to optimize performance through tuning and optimization techniques.
• Acquire knowledge on security best practices, risk management, and compliance policies relevant to Amdocs solutions.
• Implement automation for recurring maintenance tasks, troubleshooting processes, and disaster recovery operations.
• Manage and troubleshoot common performance, network, database, application, and integration issues in Amdocs solutions.
• Utilize Amdocs logging, debugging tools, and maintenance documentation effectively for resolving complex problems.
• Address security considerations by learning incident response, auditing, and setting up security policies and procedures for Amdocs environments.
• Formulate and execute backup and recovery strategies to protect data and ensure business continuity in case of system failures.
• Adapt troubleshooting and maintenance practices to cloud-based, hybrid, and multi-vendor environments, ensuring high availability and resilience of Amdocs solutions.