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Total Quality Management Course Overview

Total Quality Management Course Overview

The Total Quality Management (TQM) course is designed to provide learners with a deep understanding of how to implement quality management principles and practices within an organization to enhance performance and customer satisfaction. This comprehensive training covers the history, philosophy, and tools of TQM, offering a blend of theoretical knowledge and practical application. Beginning with an introduction to the core concepts, the course progresses through the historical evolution of TQM, definitions of quality, and the underlying philosophy, principles, and concepts. It includes modules on quality management systems, Standardization, and the prestigious European Quality Award.

Students will learn to use various tools for quality improvement, new management techniques, and methods for measuring quality and customer satisfaction. The course also addresses employee satisfaction, Quality control points, and the financial aspects of quality through Quality costing. With a strong focus on Benchmarking, leadership, Quality culture, and the implementation process, this TQM certification program empowers learners to foster a culture of continuous improvement. By the end of the course, participants will be equipped with the skills necessary for effective Total Quality Management training and ready to contribute to their organization's success.

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(without exam) 		1,150 (USD)
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Course Prerequisites

To ensure that participants can fully benefit from our Total Quality Management (TQM) course, we recommend that they meet the following minimum prerequisites:


  • A basic understanding of business processes and management principles to appreciate the context in which TQM operates.
  • Familiarity with general concepts of quality assurance and control to facilitate a better grasp of the TQM framework.
  • Some exposure to project management or process improvement methodologies (such as Six Sigma, Lean, or ISO standards) is advantageous, though not mandatory.
  • Good communication and analytical skills to effectively participate in discussions and apply TQM tools and techniques.
  • An open-minded approach to learning new management strategies and a willingness to engage with the course material and activities.

These prerequisites are designed to ensure that participants have a foundation upon which they can build their TQM knowledge and are not intended to be barriers to enrollment. The course is structured to accommodate participants with varying levels of prior experience.


Target Audience for Total Quality Management

Koenig Solutions' Total Quality Management course is designed for professionals seeking to enhance quality processes within their organizations.


  • Quality Assurance Managers
  • Operations Managers
  • Production Managers
  • Process Improvement Consultants
  • Quality Control Engineers
  • Product Development Managers
  • Business Process Managers
  • Quality Analysts
  • Quality Management System Auditors
  • Compliance Officers
  • Organizational Development Professionals
  • Manufacturing Managers
  • Supply Chain Managers
  • Six Sigma Professionals
  • Lean Management Practitioners
  • Continuous Improvement Specialists
  • Performance Managers
  • Corporate Trainers in Quality Management
  • Project Managers with a focus on quality
  • Human Resources Managers focusing on employee satisfaction
  • Executives and Leaders overseeing quality management initiatives
  • Business Owners aiming to implement TQM principles
  • Management Students specializing in quality management or operations


Learning Objectives - What you will Learn in this Total Quality Management?

Introduction to Learning Outcomes and Concepts Covered:

This Total Quality Management (TQM) course aims to equip participants with a comprehensive understanding of TQM principles, tools for quality improvement, and strategies for implementing a culture of quality within organizations.

Learning Objectives and Outcomes:

  • Gain a foundational understanding of TQM, including its historical evolution and various definitions of quality.
  • Understand the philosophy, principles, and core concepts of TQM, such as customer focus, continuous improvement, and employee involvement.
  • Learn about Quality Management Systems (QMS) and the role of standardization in TQM, including an overview of ISO 9000 and BS 5750.
  • Explore the European Quality Award model and assessment criteria to benchmark excellence in quality management.
  • Acquire knowledge of the tools and techniques used for quality control, including the seven basic tools and their application within the PDCA cycle.
  • Develop skills to measure quality from different perspectives, including customer satisfaction, employee satisfaction, and during product development.
  • Understand quality costing and the methods for estimating and managing quality-related costs.
  • Learn the process of benchmarking to compare organizational processes and performance with industry best practices.
  • Study the role of leadership in TQM, focusing on policy deployment and quality motivation.
  • Examine the steps for TQM implementation—Plan, Do, Check, Act—and how to cultivate a quality culture conducive to learning and continuous improvement.

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