Total Quality Management Course Overview

Last Updated : 22 Apr 2025

Total Quality Management Course Overview

The Total Quality Management (TQM) course is designed to provide learners with a deep understanding of how to implement quality management principles and practices within an organization to enhance performance and customer satisfaction. This comprehensive training covers the history, philosophy, and tools of TQM, offering a blend of theoretical knowledge and practical application. Beginning with an introduction to the core concepts, the course progresses through the historical evolution of TQM, definitions of quality, and the underlying philosophy, principles, and concepts. It includes modules on quality management systems, Standardization, and the prestigious European Quality Award.

Students will learn to use various tools for quality improvement, new management techniques, and methods for measuring quality and customer satisfaction. The course also addresses employee satisfaction, Quality control points, and the financial aspects of quality through Quality costing. With a strong focus on Benchmarking, leadership, Quality culture, and the implementation process, this TQM certification program empowers learners to foster a culture of continuous improvement. By the end of the course, participants will be equipped with the skills necessary for effective Total Quality Management training and ready to contribute to their organization's success.

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Successfully delivered 18 sessions for over 66 professionals

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Course Fee	1,500
Exam Fee	375
Total Fees (without exam)	1,500 (USD)

USD

1,150^♱

View Fees Breakdown

Course Fee	1,150
Exam Fee	375
Total Fees (without exam)	1,150 (USD)

USD

^♱

View Fees Breakdown

Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

Learn More

Course Prerequisites

To ensure that participants can fully benefit from our Total Quality Management (TQM) course, we recommend that they meet the following minimum prerequisites:

A basic understanding of business processes and management principles to appreciate the context in which TQM operates.
Familiarity with general concepts of quality assurance and control to facilitate a better grasp of the TQM framework.
Some exposure to project management or process improvement methodologies (such as Six Sigma, Lean, or ISO standards) is advantageous, though not mandatory.
Good communication and analytical skills to effectively participate in discussions and apply TQM tools and techniques.
An open-minded approach to learning new management strategies and a willingness to engage with the course material and activities.

These prerequisites are designed to ensure that participants have a foundation upon which they can build their TQM knowledge and are not intended to be barriers to enrollment. The course is structured to accommodate participants with varying levels of prior experience.

Target Audience for Total Quality Management

Koenig Solutions' Total Quality Management course is designed for professionals seeking to enhance quality processes within their organizations.

Quality Assurance Managers
Operations Managers
Production Managers
Process Improvement Consultants
Quality Control Engineers
Product Development Managers
Business Process Managers
Quality Analysts
Quality Management System Auditors
Compliance Officers
Organizational Development Professionals
Manufacturing Managers
Supply Chain Managers
Six Sigma Professionals
Lean Management Practitioners
Continuous Improvement Specialists
Performance Managers
Corporate Trainers in Quality Management
Project Managers with a focus on quality
Human Resources Managers focusing on employee satisfaction
Executives and Leaders overseeing quality management initiatives
Business Owners aiming to implement TQM principles
Management Students specializing in quality management or operations

Learning Objectives - What you will Learn in this Total Quality Management?

Introduction to Learning Outcomes and Concepts Covered:

This Total Quality Management (TQM) course aims to equip participants with a comprehensive understanding of TQM principles, tools for quality improvement, and strategies for implementing a culture of quality within organizations.

Learning Objectives and Outcomes:

Gain a foundational understanding of TQM, including its historical evolution and various definitions of quality.
Understand the philosophy, principles, and core concepts of TQM, such as customer focus, continuous improvement, and employee involvement.
Learn about Quality Management Systems (QMS) and the role of standardization in TQM, including an overview of ISO 9000 and BS 5750.
Explore the European Quality Award model and assessment criteria to benchmark excellence in quality management.
Acquire knowledge of the tools and techniques used for quality control, including the seven basic tools and their application within the PDCA cycle.
Develop skills to measure quality from different perspectives, including customer satisfaction, employee satisfaction, and during product development.
Understand quality costing and the methods for estimating and managing quality-related costs.
Learn the process of benchmarking to compare organizational processes and performance with industry best practices.
Study the role of leadership in TQM, focusing on policy deployment and quality motivation.
Examine the steps for TQM implementation—Plan, Do, Check, Act—and how to cultivate a quality culture conducive to learning and continuous improvement.