Total Quality Management (TQM) Certification Training

Total Quality Management Certification Training Course Overview

Total Quality Management training course will help you to learn how to escape from the distractions and interruptions of daily work activities and concentrate on learning. TQM is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Total Quality Management (TQM) Certification Training (Duration : 24 Hours) Download Course Contents

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Course Modules

Module 1 Introduction
  • Details are not available.
Module 3 Some definitions of quality
  • Exceptional
  • Perfection or consistency
  • Fitness for purpose
  • Value for money
  • Transformative
  • Conclusion
Module 4 Philosophy, principles and concepts of TQM
  • The foundation and the four sides of the TQM pyramid
  • Focus on the customer and the employee
  • Focus on facts
  • Continuous improvements
  • Everybody’s participation
Module 5 Quality management systems and standardization
  • The concept of system
  • Quality management systems
  • Joharry’s new window on standardization and causes of quality failures
  • Standardization and creativity
  • ISO 9000 and BS 5750—a stepping stone to TQM?
Module 6 The European Quality Award
  • The background to the European Quality Award
  • The model
  • Assessment criteria
  • Experiences of the European Quality Award
Module 7 Tools for the quality journey
  • The quality story
  • The seven+ tools for quality control
  • Check sheets
  • The Pareto diagram
  • The cause-and-effect diagram and the connection with the Pareto diagram and stratification
  • Histograms
  • Control charts
  • Scatter diagrams and the connection with the stratification principle
  • Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
  • Flow Charts
  • Relationship between the tools and the PDCA cycle
Module 8 Some new management techniques
  • Matrix data analysis
  • Affinity analysis
  • Matrix diagrams
  • Prioritization matrices and analytical hierarchies
  • An example
Module 10 Measurement of customer satisfaction
  • Introduction
  • Theoretical considerations
  • A practical procedure
Module 11 Measurement of employee satisfaction
  • Set up focus with employees to determine relevant topics
  • Design the questionnaire including questions about both evaluation and importance for each topic
  • Compile presentation material for all departments and present the material to the departments
  • Carry out the survey
  • Report at both total and departmental level
  • Form improvement teams
  • Hold an employee conference
Module 13 Quality measurement in product development
  • Definition of the quality concept from a measurement point of view
  • Direct measurement of quality
  • Indirect measurement of quality
Module 14 Quality costing
  • The concept of TQM and quality costs
  • A new method to estimate the total quality costs
  • Advantages and disadvantages of the new method to estimate total quality costs
  • Quality cost measurement and continuous improvements
Module 15 Benchmarking
  • What is benchmarking?
  • What can be benchmarked?
  • How is benchmarking carried through? Part Three Process Management and Improvement
Module 16 Leadership, policy deployment and quality motivation
  • Introduction
  • The PDCA Leadership Model—a model for policy deployment
  • Leadership and quality motivation
  • Conclusion
Module 17 Implementation process
  • Introduction
  • Four stages of implementation
  • Plan
  • Do
  • Check
  • Act
Module 18 Quality culture and learning
  • Introduction
  • The concept of culture
  • Organizational theory and corporate culture
  • Corporate culture
  • Classifying a culture
  • Corporate and quality culture
  • Working with quality culture
  • Quality culture, quality improvement and TQM
  • Quality learning
  • Conclusion
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Course Prerequisites
  • Basic Computer Knowledge.

After completing this course, you will able to learn the 8 principles of total quality management:

  • Customer-focused
  • Total employee involvement
  • Process-centered
  • Integrated system
  • Strategic and systematic approach
  • Continual improvement
  • Fact-based decision making
  • Communications