Total Quality Management (TQM) Certification Training

Download Course Contents

Total Quality Management Course Overview

Total Quality Management training course will help you to learn how to escape from the distractions and interruptions of daily work activities and concentrate on learning. TQM is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 3 Some definitions of quality
  • Exceptional
  • Perfection or consistency
  • Fitness for purpose
  • Value for money
  • Transformative
  • Conclusion
  • The foundation and the four sides of the TQM pyramid
  • Focus on the customer and the employee
  • Focus on facts
  • Continuous improvements
  • Everybody’s participation
  • The concept of system
  • Quality management systems
  • Joharry’s new window on standardization and causes of quality failures
  • Standardization and creativity
  • ISO 9000 and BS 5750—a stepping stone to TQM?
  • The background to the European Quality Award
  • The model
  • Assessment criteria
  • Experiences of the European Quality Award
  • The quality story
  • The seven+ tools for quality control
  • Check sheets
  • The Pareto diagram
  • The cause-and-effect diagram and the connection with the Pareto diagram and stratification
  • Histograms
  • Control charts
  • Scatter diagrams and the connection with the stratification principle
  • Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
  • Flow Charts
  • Relationship between the tools and the PDCA cycle
  • Matrix data analysis
  • Affinity analysis
  • Matrix diagrams
  • Prioritization matrices and analytical hierarchies
  • An example
  • Introduction
  • Theoretical considerations
  • A practical procedure
  • Set up focus with employees to determine relevant topics
  • Design the questionnaire including questions about both evaluation and importance for each topic
  • Compile presentation material for all departments and present the material to the departments
  • Carry out the survey
  • Report at both total and departmental level
  • Form improvement teams
  • Hold an employee conference
  • Definition of the quality concept from a measurement point of view
  • Direct measurement of quality
  • Indirect measurement of quality
  • The concept of TQM and quality costs
  • A new method to estimate the total quality costs
  • Advantages and disadvantages of the new method to estimate total quality costs
  • Quality cost measurement and continuous improvements
  • What is benchmarking?
  • What can be benchmarked?
  • How is benchmarking carried through? Part Three Process Management and Improvement
  • Introduction
  • The PDCA Leadership Model—a model for policy deployment
  • Leadership and quality motivation
  • Conclusion
  • Introduction
  • Four stages of implementation
  • Plan
  • Do
  • Check
  • Act
  • Introduction
  • The concept of culture
  • Organizational theory and corporate culture
  • Corporate culture
  • Classifying a culture
  • Corporate and quality culture
  • Working with quality culture
  • Quality culture, quality improvement and TQM
  • Quality learning
  • Conclusion
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1250 + If you accept merging of other students.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1100 Per Participant
Dubai
05 - 09 Feb GTR 09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
Online
06 - 08 Mar 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)
Course Prerequisites
  • Basic Computer Knowledge.

After completing this course, you will able to learn the 8 principles of total quality management:

  • Customer-focused
  • Total employee involvement
  • Process-centered
  • Integrated system
  • Strategic and systematic approach
  • Continual improvement
  • Fact-based decision making
  • Communications

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

Trending Technologies

 Cloud Computing
 Security
 Security Engineer
 Computer Security
 Management
 Security Analyst
 System Design
 Cyber Security
 Malware Analysis
 Information Security

Request More Information

Add Name and Email Address of participant (If different from you)

Privacy Policy

FAQ's

Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Private.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes you can request your customer experience manager for the same.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, we do.
The Fee includes:
  • Courseware
  • Testing Via Qubits
Yes.
No, it is not included.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.