Flexi is a Video Recording of Live Online + Official Courseware + Hands-on Labs

Live Online
On Demand


  1. Power Packed 18 Hours (Edited from 24 hours of Live Training) Recorded on 19-Oct-22
  2. 50+ Tests Questions (Qubits42)
  3. 6 months access to recordings.
  4. Access via Laptop, Tab, Mobile, and Smart TV.
  5. Certificate of completion.
  6. Official Courseware
  7. Hands-on labs
Total Quality Management is a Rare course. Hence priced at $199. Other Flexis are for $99.

You will get access to Flexi Video instantly.

Flexi Video

USD 199

Official Courseware





USD 199

Download Course Contents
Module 3 Some definitions of quality
  • Exceptional
  • Perfection or consistency
  • Fitness for purpose
  • Value for money
  • Transformative
  • Conclusion
  • The foundation and the four sides of the TQM pyramid
  • Focus on the customer and the employee
  • Focus on facts
  • Continuous improvements
  • Everybody’s participation
  • The concept of system
  • Quality management systems
  • Joharry’s new window on standardization and causes of quality failures
  • Standardization and creativity
  • ISO 9000 and BS 5750—a stepping stone to TQM?
  • The background to the European Quality Award
  • The model
  • Assessment criteria
  • Experiences of the European Quality Award
  • The quality story
  • The seven+ tools for quality control
  • Check sheets
  • The Pareto diagram
  • The cause-and-effect diagram and the connection with the Pareto diagram and stratification
  • Histograms
  • Control charts
  • Scatter diagrams and the connection with the stratification principle
  • Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
  • Flow Charts
  • Relationship between the tools and the PDCA cycle
  • Matrix data analysis
  • Affinity analysis
  • Matrix diagrams
  • Prioritization matrices and analytical hierarchies
  • An example
  • Introduction
  • Theoretical considerations
  • A practical procedure
  • Set up focus with employees to determine relevant topics
  • Design the questionnaire including questions about both evaluation and importance for each topic
  • Compile presentation material for all departments and present the material to the departments
  • Carry out the survey
  • Report at both total and departmental level
  • Form improvement teams
  • Hold an employee conference
  • Definition of the quality concept from a measurement point of view
  • Direct measurement of quality
  • Indirect measurement of quality
  • The concept of TQM and quality costs
  • A new method to estimate the total quality costs
  • Advantages and disadvantages of the new method to estimate total quality costs
  • Quality cost measurement and continuous improvements
  • What is benchmarking?
  • What can be benchmarked?
  • How is benchmarking carried through? Part Three Process Management and Improvement
  • Introduction
  • The PDCA Leadership Model—a model for policy deployment
  • Leadership and quality motivation
  • Conclusion
  • Introduction
  • Four stages of implementation
  • Plan
  • Do
  • Check
  • Act
  • Introduction
  • The concept of culture
  • Organizational theory and corporate culture
  • Corporate culture
  • Classifying a culture
  • Corporate and quality culture
  • Working with quality culture
  • Quality culture, quality improvement and TQM
  • Quality learning
  • Conclusion

Learn more about Koenig. Download Presentation Buy Other Flexi


You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you can pay from this web page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
Yes, contact us for corporate packages.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, you do. Flexi Videos do not include Courseware or Labs.

Feedbacks from Clients