Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs


  1. Power Packed 18 Hours (Edited from 24 hours of Live Training)
  2. 6 months access to videos.
  3. Access via Laptop, Tab, Mobile, and Smart TV.
  4. Certificate of Completion.
  5. Official Course-Book
  6. 50+ Tests Questions (Qubits42)
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video within 30 minutes.

Flexi Video

USD 199

Official Course-Book Instructor Hand-outs





USD 199

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
  • Exceptional
  • Perfection or consistency
  • Fitness for purpose
  • Value for money
  • Transformative
  • Conclusion
  • The foundation and the four sides of the TQM pyramid
  • Focus on the customer and the employee
  • Focus on facts
  • Continuous improvements
  • Everybody’s participation
  • The concept of system
  • Quality management systems
  • Joharry’s new window on standardization and causes of quality failures
  • Standardization and creativity
  • ISO 9000 and BS 5750—a stepping stone to TQM?
  • The background to the European Quality Award
  • The model
  • Assessment criteria
  • Experiences of the European Quality Award
  • The quality story
  • The seven+ tools for quality control
  • Check sheets
  • The Pareto diagram
  • The cause-and-effect diagram and the connection with the Pareto diagram and stratification
  • Histograms
  • Control charts
  • Scatter diagrams and the connection with the stratification principle
  • Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
  • Flow Charts
  • Relationship between the tools and the PDCA cycle
  • Matrix data analysis
  • Affinity analysis
  • Matrix diagrams
  • Prioritization matrices and analytical hierarchies
  • An example
  • Introduction
  • Theoretical considerations
  • A practical procedure
  • Set up focus with employees to determine relevant topics
  • Design the questionnaire including questions about both evaluation and importance for each topic
  • Compile presentation material for all departments and present the material to the departments
  • Carry out the survey
  • Report at both total and departmental level
  • Form improvement teams
  • Hold an employee conference
  • Definition of the quality concept from a measurement point of view
  • Direct measurement of quality
  • Indirect measurement of quality
  • The concept of TQM and quality costs
  • A new method to estimate the total quality costs
  • Advantages and disadvantages of the new method to estimate total quality costs
  • Quality cost measurement and continuous improvements
  • What is benchmarking?
  • What can be benchmarked?
  • How is benchmarking carried through? Part Three Process Management and Improvement
  • Introduction
  • The PDCA Leadership Model—a model for policy deployment
  • Leadership and quality motivation
  • Conclusion
  • Introduction
  • Four stages of implementation
  • Plan
  • Do
  • Check
  • Act
  • Introduction
  • The concept of culture
  • Organizational theory and corporate culture
  • Corporate culture
  • Classifying a culture
  • Corporate and quality culture
  • Working with quality culture
  • Quality culture, quality improvement and TQM
  • Quality learning
  • Conclusion
Malathi Murugesan


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You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Yes, contact us for corporate packages.
It is only for one user.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
Yes, you do. Flexi Videos do not include Course-Book or Labs.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you can pay from this web page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Videos can only be streamed and not downloaded.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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