SPLUNK-ITSI Course Overview

SPLUNK-ITSI Course Overview

The SPLUNK-ITSI course is designed to provide learners with comprehensive knowledge and skills to effectively use Splunk IT Service Intelligence (ITSI). This course delves into the functionality and application of ITSI, starting with Module 1 that introduces ITSI, its capabilities, and the user interface, building the foundation for why ITSI is critical for monitoring and analytics. Module 2 focuses on creating and managing glass tables, enabling learners to visualize complex data.

As the course progresses, it emphasizes managing notable events, investigating issues with deep dives, and the installation and configuration of ITSI in Module 5. Practical skills are further developed through designing services, auditing data, implementing thresholds, handling entities and dependencies, and setting up correlation searches and aggregation policies.

Anomaly detection and access control are also integral parts of the training, ensuring that users can identify unusual patterns and manage user permissions effectively. Finally, Module 15 equips learners with troubleshooting techniques, including backup and restore procedures, to ensure they can maintain and resolve issues within ITSI environments. This course is essential for IT professionals seeking to leverage Splunk's powerful monitoring tools for enhanced operational intelligence and service management.

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Target Audience for SPLUNK-ITSI

The SPLUNK-ITSI course is designed for IT professionals seeking to enhance their skills in Splunk's IT Service Intelligence tool.


  • IT Operations Managers
  • Systems Administrators
  • DevOps Engineers
  • IT Monitoring Specialists
  • NOC Personnel
  • Splunk Administrators and Consultants
  • Security Analysts
  • Data Analysts
  • Incident Response Team Members
  • Infrastructure Architects
  • Business Intelligence Professionals
  • Technical Support Staff
  • Network Engineers
  • Software Developers with a focus on operational intelligence and analytics
  • IT Service Management Professionals


Learning Objectives - What you will Learn in this SPLUNK-ITSI?

Introduction to the Course's Mentioned Learning Outcomes and Concepts

The SPLUNK-ITSI course equips learners with comprehensive skills for monitoring, managing, and troubleshooting IT services using Splunk IT Service Intelligence (ITSI).

Learning Objectives and Outcomes

  • Understand the capabilities and benefits of Splunk IT Service Intelligence for operational intelligence and event management.
  • Navigate and utilize the ITSI user interface effectively for service monitoring and analysis.
  • Create, configure, and use glass tables to visualize and monitor IT services and their health scores.
  • Define, manage, and respond to notable events, and understand their workflow within ITSI.
  • Perform in-depth investigations of issues using deep dives and customize views for targeted troubleshooting.
  • Install and configure ITSI, including hardware recommendations, deployment options, and data input configurations.
  • Design and implement IT services in ITSI based on customer requirements, and identify key performance indicators.
  • Set up and manage KPIs with static and adaptive thresholds, and apply time policies for dynamic threshold adjustments.
  • Utilize entities and define dependencies within ITSI to enhance service monitoring and performance analysis.
  • Implement correlation searches, multi-KPI alerts, anomaly detection, and aggregation policies for advanced event management.
  • Configure access control, create teams with specific service levels, and apply best practices for ITSI troubleshooting and maintenance.

These learning objectives and outcomes will ensure that students are well-prepared to deploy, manage, and optimize ITSI in a real-world environment, enhancing their organization's operational visibility and responsiveness.

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