SharePoint Online Management and Administration (55370AC) Course Overview

SharePoint Online Management and Administration (55370AC) Course Overview

The SharePoint Online Management and Administration (55370AC) course is designed to provide detailed insights into the management and administration of SharePoint Online within the Office 365 suite. This course equips learners with the knowledge and skills to create and manage Office 365 tenants, configure SharePoint policies, work with site collections and sites, and integrate SharePoint with Microsoft Teams. It also covers Viva Connections, user profiles, managed metadata, Microsoft Search, Viva Topics, and crucial security and compliance aspects within Office 365.

Learners will benefit from hands-on lab experiences, enhancing their practical understanding of SharePoint Online management and SharePoint Online administration training. By the end of this course, participants will be adept at troubleshooting SharePoint Online issues and optimizing the platform for their organization's needs, ensuring a secure and efficient collaborative environment.

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Course Prerequisites

To ensure that you can successfully undertake training in the SharePoint Online Management and Administration (55370AC) course, the following minimum prerequisites are recommended:


  • Basic understanding of Office 365 principles and its component services.
  • Familiarity with basic SharePoint concepts and the role of SharePoint in collaboration.
  • Experience with Windows PowerShell or willingness to learn basic PowerShell commands and scripting.
  • General knowledge of managing user profiles and permissions.
  • Awareness of basic networking concepts such as DNS, Active Directory, and TCP/IP.
  • Basic computer skills and experience with Microsoft Windows and Office applications.
  • An understanding of cloud computing concepts.

Please note that prior hands-on experience with SharePoint Online is not mandatory, but it would be beneficial. This course is designed to be accessible for individuals with a foundational level of IT knowledge and will build upon that to develop SharePoint Online management and administration skills.


Target Audience for SharePoint Online Management and Administration (55370AC)

The SharePoint Online Management and Administration course equips IT professionals with the skills to manage Office 365 and SharePoint environments.


  • IT Administrators and Systems Administrators
  • SharePoint Site Collection Administrators
  • Office 365 Administrators
  • SharePoint Online Managers
  • IT Support Technicians and Help Desk Staff
  • SharePoint Power Users who assist with site management
  • Microsoft Teams Administrators
  • Professionals in charge of IT Security and Compliance within Office 365
  • Data Managers and Document Control Specialists
  • Network Administrators who oversee collaborative tools
  • Enterprise Architects and Solutions Architects
  • Business Analysts and Project Managers involved in SharePoint projects
  • Developers who need to understand the SharePoint environment for integration purposes
  • Change Management Specialists focusing on Microsoft 365 transitions


Learning Objectives - What you will Learn in this SharePoint Online Management and Administration (55370AC)?

Introduction to Course Learning Outcomes

Gain practical skills in managing SharePoint Online within Office 365, including site creation, policy configuration, integration with Microsoft Teams, and leveraging Viva Connections for enhanced user experience.

Learning Objectives and Outcomes

  • Understand and navigate the Office 365 ecosystem, including the creation and management of a SharePoint Online environment.
  • Configure SharePoint Online external sharing settings and access controls to ensure secure collaboration.
  • Create and manage Site Collections and Hub Sites, utilizing site templates and PowerShell for administration.
  • Customize SharePoint sites with apps, lists, libraries, pages, and news to optimize team collaboration.
  • Integrate SharePoint Online with Microsoft Teams for a cohesive collaboration experience, managing permissions and channels effectively.
  • Deploy and manage Viva Connections to provide a personalized and engaging employee experience within SharePoint Online.
  • Manage User Profiles and leverage Delve to personalize user experiences within the SharePoint environment.
  • Utilize Managed Metadata, Site Columns, and Content Types to organize, classify, and manage content consistently across the tenant.
  • Configure and optimize Microsoft Search to provide powerful search capabilities, enhancing information discovery and user productivity.
  • Implement Security and Compliance features in Office 365, including sensitivity labels, DLP policies, MFA, and monitoring tools to maintain a secure and compliant SharePoint Online environment.

Technical Topic Explanation

Viva Connections

Viva Connections is a feature within Microsoft SharePoint Online that enhances internal communication and employee engagement in a business. It seamlessly integrates into your company's existing SharePoint Online environment, which is managed through SharePoint Online administration. Viva Connections provides a personalized dashboard to access relevant news, conversations, and tools, helping employees stay informed and connected. It leverages SharePoint’s robust content management capabilities, benefiting from regular SharePoint Online administration training for effective customization and management. This integration aims to foster a more inclusive and collaborative workplace experience.

Managed metadata

Managed metadata in SharePoint Online is a system that helps organize information across the platform. By defining a centralized set of terms, you can categorize and tag content consistently, making it easier to search, filter, and manage. This feature supports better data control and enhances collaboration, crucial in large-scale SharePoint Online administration and management. Investing in SharePoint Online administration training can further leverage these capabilities, ensuring that teams fully utilize metadata to streamline workflow and improve information retrieval across the organization.

Microsoft Search

Microsoft Search is an enterprise search experience that harnesses the power of Bing and the security of Microsoft 365 to find documents, files, people, and more within an organization. It's integrated across Microsoft 365 apps, including SharePoint Online, making it seamless for users to locate and manage content. By using Microsoft Search, businesses can enhance productivity as employees effectively and efficiently locate necessary information. The search experience is characterized by its user-friendliness, security, and adaptability to cater to various organizational needs, proving essential in SharePoint Online administration and management.

Viva Topics

Viva Topics is a feature within Microsoft SharePoint Online that harnesses artificial intelligence to organize content and expertise across your company, making it easier to find information and put it to work. Essentially, it functions as a knowledge network, automating the discovery of documents and creating topic pages that compile relevant documents, conversations, and experts. This is especially beneficial for SharePoint Online management and administration, as it streamlines access to critical information and aids in more efficient training and onboarding processes.

Troubleshooting SharePoint Online issues

Troubleshooting SharePoint Online issues involves identifying and resolving problems within the SharePoint Online environment, a key part of SharePoint online administration. Effective troubleshooting requires a systematic approach to spot the source of the issue, whether it’s configuration errors, permission settings, network issues, or service interruptions. Regular SharePoint online administration training can equip professionals with the necessary skills to manage and maintain a healthy SharePoint online environment, ensuring smooth operation and minimal downtime. Effective management techniques also include monitoring system performance and user activity to preempt potential issues.

User profiles

User profiles in technology define the personalized settings and data associated with a specific user within a system. In platforms such as SharePoint Online, user profiles store details like the user's contact information, role, group memberships, and content interactions. These profiles are crucial for effective SharePoint Online management and administration, helping tailor the user experience and ensure users receive relevant content and permissions. Proper management of these profiles, often covered in SharePoint Online administration training, is essential for maintaining data integrity and operational efficiency within an organization.

Target Audience for SharePoint Online Management and Administration (55370AC)

The SharePoint Online Management and Administration course equips IT professionals with the skills to manage Office 365 and SharePoint environments.


  • IT Administrators and Systems Administrators
  • SharePoint Site Collection Administrators
  • Office 365 Administrators
  • SharePoint Online Managers
  • IT Support Technicians and Help Desk Staff
  • SharePoint Power Users who assist with site management
  • Microsoft Teams Administrators
  • Professionals in charge of IT Security and Compliance within Office 365
  • Data Managers and Document Control Specialists
  • Network Administrators who oversee collaborative tools
  • Enterprise Architects and Solutions Architects
  • Business Analysts and Project Managers involved in SharePoint projects
  • Developers who need to understand the SharePoint environment for integration purposes
  • Change Management Specialists focusing on Microsoft 365 transitions


Learning Objectives - What you will Learn in this SharePoint Online Management and Administration (55370AC)?

Introduction to Course Learning Outcomes

Gain practical skills in managing SharePoint Online within Office 365, including site creation, policy configuration, integration with Microsoft Teams, and leveraging Viva Connections for enhanced user experience.

Learning Objectives and Outcomes

  • Understand and navigate the Office 365 ecosystem, including the creation and management of a SharePoint Online environment.
  • Configure SharePoint Online external sharing settings and access controls to ensure secure collaboration.
  • Create and manage Site Collections and Hub Sites, utilizing site templates and PowerShell for administration.
  • Customize SharePoint sites with apps, lists, libraries, pages, and news to optimize team collaboration.
  • Integrate SharePoint Online with Microsoft Teams for a cohesive collaboration experience, managing permissions and channels effectively.
  • Deploy and manage Viva Connections to provide a personalized and engaging employee experience within SharePoint Online.
  • Manage User Profiles and leverage Delve to personalize user experiences within the SharePoint environment.
  • Utilize Managed Metadata, Site Columns, and Content Types to organize, classify, and manage content consistently across the tenant.
  • Configure and optimize Microsoft Search to provide powerful search capabilities, enhancing information discovery and user productivity.
  • Implement Security and Compliance features in Office 365, including sensitivity labels, DLP policies, MFA, and monitoring tools to maintain a secure and compliant SharePoint Online environment.