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ServiceNow Now Intelligence is a powerful suite of AI and analytics capabilities integrated into the ServiceNow platform, empowering businesses to make smarter, data-driven decisions. Built to enhance IT service management (ITSM), customer workflows, and employee experiences, Now Intelligence leverages machine learning, natural language understanding (NLU), and predictive analytics to automate repetitive tasks, provide real-time insights, and resolve issues faster.
In today’s fast-paced digital landscape, organizations require intelligent automation to stay agile and competitive. Now Intelligence enables businesses to predict outages, identify service bottlenecks, and optimize resource allocation with precision. It plays a crucial role in digital transformation strategies, reducing costs while boosting efficiency.
Learning ServiceNow Now Intelligence is a smart move for IT professionals, data analysts, and business process managers looking to future-proof their careers. It’s widely used by top enterprises such as Citi, Unilever, and Deloitte, who rely on its AI-driven automation and insights to streamline operations.
Whether you're aiming to enhance incident management, deploy virtual agents, or tap into advanced analytics, mastering Now Intelligence opens doors to exciting roles in IT automation and digital workflow optimization.
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ServiceNow Now Intelligence was introduced as part of ServiceNow’s Madrid release in 2019, marking a significant shift toward AI-driven IT operations. This innovation brought machine learning capabilities directly into the platform, empowering organizations with tools like Predictive Intelligence and Virtual Agents.
Over time, Now Intelligence evolved rapidly through subsequent platform updates—New York, Orlando, and Quebec releases added more robust features, including process optimization, natural language processing, and performance analytics. These updates were driven by the need for smarter service delivery and increased automation in enterprise IT.
ServiceNow’s acquisition of companies like Element AI and Intellibot helped accelerate the development of Now Intelligence, integrating more powerful AI and RPA tools into the ecosystem. Today, it stands as a core pillar of the ServiceNow workflow automation suite, used by Fortune 500 companies globally.
Recent trends in ServiceNow Now Intelligence reflect the growing demand for AI-first enterprise solutions. One of the most significant developments is the integration of Generative AI into Now Intelligence, enabling natural, conversational interfaces and more dynamic virtual agent experiences.
The 2024 releases of ServiceNow have focused heavily on hyperautomation, where Now Intelligence powers automated decision-making across IT, HR, and customer service functions. Predictive analytics has been enhanced to offer even more accurate forecasting, particularly for incident resolution and resource planning.
There’s also a sharp rise in demand for low-code AI workflow tools, allowing non-developers to build smart processes using drag-and-drop simplicity. Additionally, ServiceNow’s growing partnerships with Microsoft Azure and Google Cloud AI bring deeper integration for cloud-based intelligence.
With increasing adoption across sectors like healthcare, finance, and manufacturing, ServiceNow Now Intelligence continues to redefine how enterprises drive efficiency and innovation through AI.
Ans - No, the published fee includes all applicable taxes.
