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We're here to help you find itMaster ServiceNow IT Asset Management through expert-led training, hands-on labs, and project simulations designed to help you pass the CIS-HAM and CIS-SAM certification exams.
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ServiceNow IT Asset Management (ITAM) is a comprehensive solution published by ServiceNow that automates the full lifecycle of hardware, software, and cloud assets to optimize costs, ensure compliance, and reduce risk. It operates as part of the ServiceNow AI Platform, integrating with Configuration Management Database (CMDB), procurement, and service workflows to provide real-time visibility and control across enterprise IT environments. Key components include Hardware Asset Management (HAM) for tracking physical assets from procurement to disposal, Software Asset Management (SAM) to optimize license usage and maintain compliance, Cloud Cost Management (CCM) for monitoring and right-sizing cloud resources, and Enterprise Asset Management (EAM) to extend lifecycle oversight to critical physical infrastructure. These modules share a unified data model on the ServiceNow platform, enabling automated workflows across inventory, audit readiness, and FinOps use cases. IT Asset Management is designed for IT asset managers, procurement specialists, cloud operations teams, and compliance officers who require accurate, centralized data to control costs, meet audit requirements, and reduce risks associated with underutilized or non-compliant technology assets.
Core ITAM Concepts
Understand asset lifecycle stages from request to retirement
CMDB Fundamentals
Manage configuration items and their relationship to assets
Discovery Tools
Use ServiceNow Discovery or SCCM for software detection
Normalization Process
Apply publisher and product normalization to discovered data
Entitlement Management
Map software licenses to entitlements and compliance rules
Reconciliation Workflow
Run reconciliation to identify license compliance gaps
The building blocks every ServiceNow IT Asset Management solution is made of
See what your official ServiceNow IT Asset Management certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
CIS-SAMSoftware Asset Management
CIS-HAMHardware Asset Management
CSASystem Administrator
CADApplication Developer
CIS-ITSMIT Service Management
CIS-RCRisk and Compliance
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your ServiceNow IT Asset Management exam — rated across every training format available.
| Criteria | Koenig | ALP Provider | Legacy Provider | Self-Paced Platform | Free Platform |
|---|---|---|---|---|---|
| Trainer Quality & Expertise | |||||
| MCT-Certified Trainers | |||||
| Live Instructor-Led Delivery | |||||
| 1-on-1 Private Training | Partial | Partial | |||
| ServiceNow Official Authorization | |||||
| Official ServiceNow ALP Status | |||||
| Official ServiceNow Courseware | |||||
| Learning Credits Accepted | |||||
| Flexibility & Global Access | |||||
| Any-Day/Flexi Start | Partial | ||||
| On-Site or Fly-Me Trainer | Partial | ||||
| Global Delivery Reach | Partial | ||||
| Results & Proven Trust | |||||
| Exam Pass Rate | |||||
| Entry Price (Fundamentals) | ~$745 · best value | ~$2,700+ | ~$2,700 EUR | $0/mo | Free |
| Verified Learner Reviews | 18,400+ · 4.9★ | Limited | Limited | N/A | N/A |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
Verified reviews from learners certified on Azure, AI, Security, and more.
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