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ManageEngine ServiceDesk Plus for Administrators Course Overview

ManageEngine ServiceDesk Plus for Administrators Course Overview

Unlock the potential of your IT service management with our ManageEngine ServiceDesk Plus for Administrators course. Designed for IT professionals, this course covers essential topics including incident management, problem management, and change management.

By the end of the course, participants will be able to effectively utilize ServiceDesk Plus to streamline support processes, enhance team collaboration, and improve service delivery. Practical applications include configuring the system, customizing workflows, and generating insightful reports to drive decision-making. Equip yourself with the skills to manage and optimize your organization's IT support seamlessly and efficiently. Join us to elevate your administrative capabilities in IT service management!

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1,700 ♱

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Course Fee 1,700
Total Fees
 1,700 (USD)
  • Live Training (Duration : 40 Hours)
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Course Prerequisites

Prerequisites for ManageEngine ServiceDesk Plus for Administrators Course

To ensure a successful learning experience in the ManageEngine ServiceDesk Plus for Administrators course, we recommend that participants have the following foundational knowledge:


  • Basic understanding of IT service management concepts.
  • Familiarity with general IT terminology and computer systems.
  • Basic knowledge of networking concepts.
  • Experience using Windows operating systems.

These prerequisites will help you to grasp the course content more effectively, but don’t worry if you have only a limited background in any of these areas—our course is designed to accommodate various learning levels and support you throughout your training journey!


Target Audience for ManageEngine ServiceDesk Plus for Administrators

ManageEngine ServiceDesk Plus for Administrators equips IT professionals with essential skills in managing service desk operations, enhancing efficiency, and optimizing IT service management processes.


  • IT Administrators
  • Service Desk Managers
  • Help Desk Technicians
  • IT Support Specialists
  • System Administrators
  • Network Administrators
  • Incident Management Professionals
  • Change Management Coordinators
  • IT Operations Managers
  • Technical Support Engineers
  • Project Managers in IT
  • IT Compliance Officers
  • Business Analysts in IT
  • IT Consultants
  • Junior IT Staff seeking advancement


Learning Objectives - What you will Learn in this ManageEngine ServiceDesk Plus for Administrators?

  1. The ManageEngine ServiceDesk Plus for Administrators course equips learners with essential skills to efficiently manage IT service desks, covering configuration, administration, and best practices for maximizing the platform's capabilities.

  2. Learning Objectives and Outcomes:

    • Understand the architecture and core functionalities of ServiceDesk Plus.
    • Configure the application settings and customize the help desk interface.
    • Manage incidents, service requests, and change management processes.
    • Implement user roles and access permissions to enhance security.
    • Automate workflows and notifications to streamline operations.
    • Generate and analyze reports for informed decision-making.
    • Integrate ServiceDesk Plus with other IT management tools.
    • Utilize asset management functionalities for better resource tracking.
    • Apply best practices for effective ITIL alignment in service management.
    • Troubleshoot common issues and optimize performance within the application.

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