HDI/Service Management Optimization


Service Management Optimization Certification Training Course Overview

Service Management Optimization certification course is designed for those professionals who are responsive to deliver quality services that enable desired business outcomes. This course is best suited for Service Management and support professionals who desire advanced training for designing, implementing, managing, and optimizing.

Audience:
 
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management

Service Management Optimization Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : 600 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course; you will learn following:

  • How to leverage governance, frameworks, standards, and best practices
  • Strategies for successful service level management
  • How to design and implement business aligned incident management and service request processes
  • Trending analysis and root cause techniques for proactive problem management
  • A logical approach to implementing an efficient change management process