Service Management Optimization

Overview

Service Management Optimization certification course is designed for those professionals who are responsive to deliver quality services that enable desired business outcomes. This course is best suited for Service Management and support professionals who desire advanced training for designing, implementing, managing, and optimizing.

Audience:
 
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 2 Days
Fee : Online : $1,200  (1-on-1), London : On Request (1-on-1), Dubai : $1,700 , India : $1,200

March
02-03 (Delhi)
09-10 (Bangalore)
16-17 (Chennai)
April
13-14 (Bangalore)
20-21 (Chennai)
May
18-19 (Chennai)
July
06-07 (Delhi)
13-14 (Bangalore)
20-21 (Chennai)
Instructor-Led Online Training
Duration : 2 Days
Fee :  $1,200


March
02-03
09-10
16-17
April
13-14
20-21
May
18-19
July
06-07
13-14
20-21
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience

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After completion of this course; you will learn following:

  • How to leverage governance, frameworks, standards, and best practices
  • Strategies for successful service level management
  • How to design and implement business aligned incident management and service request processes
  • Trending analysis and root cause techniques for proactive problem management
  • A logical approach to implementing an efficient change management process
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