HDI/Service Management Optimization


Service Management Optimization Certification Training Course Overview

Service Management Optimization certification course is designed for those professionals who are responsive to deliver quality services that enable desired business outcomes. This course is best suited for Service Management and support professionals who desire advanced training for designing, implementing, managing, and optimizing.

Audience:
 
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management

Service Management Optimization Course schedule & Prices

Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : USD 600 (Includes Taxes) 



July
8 Hours/Day
06-07
12-13
13-14
20-21
06-09
12-15
13-16
20-23
August
8 Hours/Day
03-04
09-10
10-11
17-18
03-06
09-12
10-13
17-20
September
8 Hours/Day
07-08
13-14
14-15
21-22
07-10
13-16
14-17
21-24
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 2 Days
Fee : On Request
On Request

Enquire Now




Input symbols

Course Prerequisites
  • No formal pre-requisites for this course.

After completion of this course; you will learn following:

  • How to leverage governance, frameworks, standards, and best practices
  • Strategies for successful service level management
  • How to design and implement business aligned incident management and service request processes
  • Trending analysis and root cause techniques for proactive problem management
  • A logical approach to implementing an efficient change management process