EXIN/Service Integration and Management (SIAM )

Service Integration and Management (SIAM ) Certification Training Course Overview

Administration Integration and Management (SIAM®) is a way to deal with dealing with different providers of administrations (business benefits just as data innovation administrations) and coordinating them to give a solitary business-confronting IT association. This accreditation course covers subjects, for example, potential advantages just as the difficulties and dangers of actualizing SIAM®. The SIAM® affirmation additionally incorporates instances of usage structures, administration, tooling and information contemplations and the normal procedures utilized in a SIAM biological system.

Audience :

This affirmation is focused on experts overall who have an enthusiasm for the acts of Service Integration and Management or need to actualize this strategy in an association and specifically experts who are as of now working with IT Service Management forms. Besides, this SIAM® affirmation is expected for suppliers that need to execute and oversee Service Integration and Management models. All the more explicitly, the accompanying jobs could be intrigued: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (for example Procedure Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.


This course prepares you for Exam SIAM.

Service Integration and Management (SIAM ) (16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1450
20 - 21 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1700
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Modules

Module 1: Introduction to Service Integration and Management
  • What is SIAM
  • SIAM Ecosystem, SIAM Practices, Function, Roles, Models
  • History of SIAM
  • Purpose, Scope, Business Strategy
  • Value to the organization
Module 2: SIAM Roadmap
  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve
Module 3: SIAM Structures
  • Externally Sourced Service Integrator
  • Internally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead Supplier as Service Integrator
Module 5: SSIAM Roles and Responsibilities
  • Topic details are not available.
Module 6: SIAM Practices
  • People Practices : Managing Cross Function Teams
  • Process Practices : Integration Processes across Service Providers
  • Measurement Practices : Enable and Report on End to End Services
  • Technology Practices : Creating a Tooling Strategy
Module 7: SIAM Cultural Considerations
  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization
Module 8: Challenges and Risks
  • Topic details are not available.
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Course Prerequisites

There are no formal pre-imperatives however an information on IT Service Management wording would be useful.


What you will learn:

  • Introduction to SIAM
  • SIAM Roadmap
  • SIAM Structures
  • SIAM Roles and Responsibilities