EXIN SIAM™ Foundation Course Overview

The Service Integration and Management (SIAM) course is a comprehensive training program designed to equip learners with the knowledge and skills to effectively manage multiple service providers and integrate their services to deliver seamless business operations. This course covers the principles and practices necessary to support an organization in adopting a SIAM approach, ensuring that all parts of the service delivery are aligned and operating efficiently.

Module 1 serves as an introduction to SIAM, delving into its history, purpose, and the value it brings to organizations. Module 2 lays out a roadmap for implementing SIAM, highlighting the stages from discovery to continuous improvement. Module 3 explores various SIAM structures, such as external, internal, and hybrid service integrators. Module 4 looks at how SIAM interacts with other practices like ITSM, Lean, DevOps, and Agile.

Module 5 and 6 focus on the specific roles within SIAM and the best practices for managing cross-functional teams, integration processes, and performance measurement. Module 7 addresses the cultural considerations necessary for a successful SIAM implementation. Finally, Module 8 discusses the challenges and risks associated with SIAM.

By the end of the course, learners will have a solid understanding of how to manage and integrate services from various providers, ensuring that technology services are delivered efficiently, consistently, and in alignment with business objectives.