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Sales Management in CRM 2016 Course Overview

Sales Management in CRM 2016 Course Overview


Sales Management in CRM 2016 is a course designed to help participants develop the skills, strategies, and techniques necessary to effectively manage and grow their sales teams. The course covers topics such as coaching and team building, sales process and pipeline management, forecasting, goal setting and territory development. Participants will gain an understanding of the power of sales automation, understanding the customer journey, and leveraging data-driven insights for optimal sales performance. Additionally, participants will learn how to utilize various sales methods, such as Solution Selling and SPIN Selling, as well as developing their own sales system that is suited to their individual business. By the end of the course, participants will have the skills needed to successfully manage their sales team and expand their customer base.

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Target Audience


The intended audience for Sales Management in CRM 2016 training are those who are responsible for managing sales teams and/or sales operations in business organizations
This training intends to help these individuals understand how to maximize the potential of Microsoft Dynamics CRM 2016 in order to create maximum output from sales teams
It is also best suited for sales and business executives, managers, human resources personnel, and anyone who deals with sales operations and would like to get a better understanding of how to use CRM 2016 to maximize sales performance
In addition, those who provide third-party support and guidance for Microsoft Dynamics CRM 2016, such as consultants and trainers will also benefit greatly from this training

Learning Objectives of Sales Management in CRM 2016


1. Understand the features and components of CRM 2016.
2. Learn the fundamentals of customer relationship management.
3. Identify the different tools and techniques used to manage sales.
4. Develop the sales process, including lead management, account planning, and forecasting.
5. Understand the tools and techniques used to support sales, such as analytics and reporting.
6. Explore ways to measure the performance of sales teams and track progress.
7. Learn how to implement strategies to motivate and retain top sales people.
8. Examine how technology can be used to develop customer relationships.
9. Describe the different types of customer feedback and how to use it effectively.
10. Understand the value of sales coaching and how to apply it.

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