Contact Center Modernization with Microsoft Power Platform and Dynamics 365 Course Overview

Contact Center Modernization with Microsoft Power Platform and Dynamics 365 Course Overview

Enhance your skills with our Contact Center Modernization with Microsoft Power Platform and Dynamics 365 course at Koenig Solutions. This course provides a comprehensive understanding of how to transform and optimize contact center operations using cutting-edge technology.

Participants will learn to effectively implement tools that improve customer engagement, streamline communication, and enhance service delivery. Key objectives include mastering the Power Platform for automating workflows and utilizing Dynamics 365 to manage customer interactions efficiently.

Through real-world applications and practical projects, you will gain valuable insights to drive organizational change and deliver exceptional customer experiences. Join us to elevate your expertise and adapt to the ever-evolving landscape of contact center operations!

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1,550

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Course Fee 1,550
Total Fees
1,550 (USD)
  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Includes Official Coursebook
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Classroom Training fee on request
  • Includes Official Coursebook

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

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Target Audience for Contact Center Modernization with Microsoft Power Platform and Dynamics 365

The Contact Center Modernization with Microsoft Power Platform and Dynamics 365 course equips professionals with the skills to transform customer interactions and optimize support systems through innovative Microsoft solutions.


  • Customer Service Managers
  • Contact Center Supervisors
  • IT Managers
  • Business Analysts
  • CRM Administrators
  • Systems Integrators
  • Quality Assurance Analysts
  • Digital Transformation Specialists
  • Technical Support Engineers
  • Project Managers
  • Sales Managers
  • Data Analysts
  • Solution Architects
  • CX (Customer Experience) Strategists
  • Microsoft Dynamics 365 Professionals
  • Power Platform Developers


Learning Objectives - What you will Learn in this Contact Center Modernization with Microsoft Power Platform and Dynamics 365?

Course Overview

The Contact Center Modernization with Microsoft Power Platform and Dynamics 365 course equips students with essential skills to transform contact center operations, leveraging Microsoft technologies for enhanced customer engagement and operational efficiency.

Learning Objectives and Outcomes

  • Understand the fundamentals of contact center operations and modernization.
  • Explore the capabilities of Microsoft Power Platform for automating workflows.
  • Learn to integrate Dynamics 365 applications for effective customer relationship management.
  • Design and implement interactive customer service solutions.
  • Analyze customer data to enhance service delivery and satisfaction.
  • Utilize AI and analytics tools to optimize contact center performance.
  • Develop skills for customizing applications to meet specific business needs.
  • Manage user adoption and training for new systems and tools.
  • Discover best practices for contact center strategy and management.
  • Evaluate the impact of modern technologies on customer interactions and service efficiency.

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