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MB-7005: Create and manage journeys with Dynamics 365 Customer Insights Course Overview

MB-7005: Create and manage journeys with Dynamics 365 Customer Insights Course Overview

The MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights course equips learners with the skills to enhance customer engagement through effective journey management. Participants will explore key concepts such as customer segmentation, personalized experiences, and journey mapping.

By the end of the course, you’ll be able to design and implement journeys that resonate with your audience, leveraging data analytics to make informed decisions. This practical knowledge is essential for marketers and business professionals aiming to maximize customer satisfaction and drive business growth. Unlock the potential of Dynamics 365 Customer Insights and elevate your customer journey strategies to the next level!

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Course Fee 525
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  • Live Training (Duration : 8 Hours)
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  • Includes Official Coursebook
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Target Audience for MB-7005: Create and manage journeys with Dynamics 365 Customer Insights

MB-7005: Create and manage journeys with Dynamics 365 Customer Insights equips professionals with skills to enhance customer experiences and drive engagement through data-centric strategies and tools.


  • Customer Experience Managers
  • Marketing Professionals
  • Data Analysts
  • Business Analysts
  • CRM Administrators
  • Sales Managers
  • Digital Marketing Specialists
  • IT Professionals focusing on CRM solutions
  • Product Managers
  • Business Intelligence Developers
  • Customer Journey Strategists
  • E-commerce Managers
  • UX/UI Designers
  • Customer Service Managers


Learning Objectives - What you will Learn in this MB-7005: Create and manage journeys with Dynamics 365 Customer Insights?

Introduction

The MB-7005: Create and manage journeys with Dynamics 365 Customer Insights course equips participants with the skills to enhance customer engagement through tailored journeys, leveraging data-driven insights and effective management strategies.

Learning Objectives and Outcomes

  • Understand the capabilities of Dynamics 365 Customer Insights for customer journey management.
  • Create personalized customer journeys based on customer data and behavior.
  • Manage and optimize customer engagement strategies using insights and analytics.
  • Implement automated workflows to enhance customer interaction and retention.
  • Analyze customer segments to tailor journeys for specific audiences.
  • Utilize testing methods to measure journey effectiveness and refine strategies.
  • Explore integration options with other Dynamics 365 applications.
  • Develop reporting techniques to track journey performance and engagement metrics.
  • Gain proficiency in using dashboards to visualize customer journey data.
  • Identify best practices for continuous improvement of customer insights and experiences.

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